| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Lithonia, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate. Ability to work independently or in a team environment with a self-motivated work ethic. Administrative Assistant with 7 years of experience in a fast-paced office environment. Positive, upbeat team player with superior clerical knowledge and a can-do attitude. Work ExperienceAdministrator Assistant/ Laid OffUS Auto Sales - Stone Mountain, GAMay 2022 to July 2022Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.Conducted extensive research using a variety of resources to assist the professional staff with routine and special project tasks.Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.Assisted coworkers and staff members with special tasks on a daily basis. Scanning, filing, and copying documents were among the clerical tasks I completed. Created and updated physical records and digital files to keep current, accurate, and compliant documentation.Maintained adequate stock levels in the office by restocking supplies and placing purchase orders. COVID-19 Testing Coordinator - TempEmory University - Atlanta, GAJanuary 2022 to March 2022Modeled expected and appropriate leadership to encourage positive interactions with students and families among teaching staff and administrative personnel. Helped with quality assurance and the investigation of failed products. Oversee the testing environment in order to reduce external variables and improve accuracy. Implemented company policies, technical procedures, and standards for data, reports, and access integrity and security.Front Desk Medical Receptionist/ ResignationDeKalb County Crisis Services - Decatur, GASeptember 2021 to January 2022Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills. Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases.Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes.Kept an eye on things.Referred and screened patients to make the best use of resources, triage staff, and serve community members.Assisted medical receptionist by answering phones, responding to guest inquiries, and providing information about the club's services during downtime. Kept current and accurate medical records for numerous patients. Sought advice.Provided each customer with exceptional service by listening to their concerns and answering their questions.Made a decision.Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Verified and updated demographic and other personal information for clients while respecting personal boundaries when asking for important details.Handled patient inquiries and answered phone calls and messages for numerous physicians at the medical facility.Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases.Provided each customer with exceptional service by listening to their concerns and answering their questions.Located, checked in, and pulled medical records for patient appointments and incomplete charts. Completed skilled administrative work to assist all office personnel and operational needs. Claims Representative Associate/ SeasonalInsight Global - Atlanta, GASeptember 2018 to October 2021Examined reports, accounts, and evidence to determine the information's integrity and accuracy. AdvisedConducted interviews with policyholders in order to verify the information and obtain additional information.Kept track of everything.IdentifiedWent over all of the paperwork and accounts to get a complete picture. Provided excellent and professional service to ensure guest satisfaction. Provided excellent customer service to all assigned, insured, and claimants to ensure that customers received prompt service throughout the claims process. Checked the data entered into the agency management system for accuracy and quality. GuidedHad professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills. SolvedCSR - Customer Service Representative/ SeasonalThe Leisure Pass Group - London, OHApril 2019 to October 2019Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current customer account data with manual form processing and digital information updates.Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.Did some research.Complete and accurate work and keep customer files up to date. Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.Dealt with a wide range of customer service, operational, and administrative tasks every day. Am responsible for resolving customer issues and making recommendations. Communicate with various departments within the company. Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution. Provided primary customer support to internal and external customers in a fast-paced environment. Assisted customers with a warm and professional attitude Answered general questions Performed data entry for customer information and orders Customer Service Representative (CSR)/SeasonalModSquad - Atlanta, GAApril 2014 to May 2018Kept accurate and current customer account data with manual form processing and digital information updates.Used a consultative sales approach to understand customer needs and make relevant recommendations. Provided a superior customer experience in order to build a loyal customer base. Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.Setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with. Made certain that clients received excellent service in order to not only maintain but also to expand, their relationships for future business opportunities. Did some research. Managed customer accounts Handled reservations Resolved customer issues Booked appointments for clients Worked in the inbound call center Assisted customers via live chat Collected and documented orders Responded to inquiries and issues Responsible for troubleshooting applicationsEmail Support Representative/ Laid OffSITEL Nicaragua - Managua, MNJuly 2015 to February 2018Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.Described easy solutions to customers to aid in problem resolution. Customer Service Representative/ResignationAlpine Access - Stone Mountain, GAJune 2012 to October 2015Complete and accurate work and keep customer files up to date. Collaborated with management to come up with proactive customer service solutions and put them into action.Aided sales associates by providing knowledgeable assistance with a variety of issues. Am responsible for resolving customer issues and making recommendations. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.Communicate with customers over the phone or in-person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints. Provided primary customer support to internal and external customers in a fast-paced environment. Was in charge of replacing damaged or missing products in a timely and efficient manner. Provide clients with constructive advice and the best possible solution. EducationGEDGeorgia Piedmont Technical College - Clarkston, GA 2005Skills Research Clerical Experience HIPAA Agile Triage Phone Etiquette Medical Receptionist Medical Office Experience Medical Terminology Medical Records Medical Scheduling Live Chat Sorting and labeling BookkeepingCustomer and client relations RecordkeepingProgram files maintenance Customer relations and communications Document conversion Filing and data archivingAdministrative support Multi-line phone proficiency Workflow planning Social media knowledgeOffice administration 40 WPM typing speedDocumentation and control Program files maintenance Data entry Insurance Verification Office Management Office Administration Order Entry Recruiting Quality AssuranceCertifications and LicensesFirst Aid CertificationCPR CertificationCPI CertificationAssessmentsVerbal communication CompletedJanuary 2022Speaking clearly, correctly, and conciselyFull results: CompletedMedical receptionist skills CompletedJanuary 2022Managing physician schedules and maintaining accurate patient records Full results: CompletedCall center customer service FamiliarMay 2021Demonstrating customer service skills in a call center setting Full results: FamiliarAdministrative assistant/receptionist CompletedJanuary 2022Using basic scheduling and organizational skills in an office setting Full results: CompletedCustomer focus & orientation CompletedSeptember 2021Responding to customer situations with sensitivity Full results: CompletedCustomer service Highly ProficientJune 2020Identifying and resolving common customer issuesFull results: Highly ProficientTyping CompletedJanuary 2022Transcribing textFull results: CompletedBasic computer skills ExpertJanuary 2022Performing basic computer operations and troubleshooting common problems Full results: ExpertWork style: Reliability ProficientDecember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork style: Conscientiousness ProficientApril 2022Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientRecruiting FamiliarJanuary 2022Managing the candidate sourcing and selection process Full results: FamiliarSales fit ProficientJanuary 2022Measures the traits that are important for success in sales positions Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
