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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address Rockhill RoadEMAIL AVAILABLE Kansas City, Missouri Street Address
https://LINKEDIN LINK AVAILABLETECHNICAL TRAINING/IT/TELCOM PROFESSIONALIT and Telecommunications professional with proven record of achievement in computer systems technical training. Solid abilities in leading and building teams and customer service. Excellent troubleshooter and persuasive communicator. A team player within all levels of an organization, and superior motivator with expertise in Administration/OperationsEDUCATIONMBA, Business Administration, University of Phoenix, Kansas City, MO.BS, Information Technology/Visual Communication, University of Phoenix, Kansas City, MO.AAS, Electronic Technology, DeVry Institute of Technology, Kansas City, MO.PROFESSIONAL EXPERIENCESPRINT, Kansas City, MO JUNE 2017 PresentTelecommunications CompanyNetwork Operations TechnicianProvide technical support for Routing/Switch Network. Troubleshoot and support NOC environment including VOIP, CDMA, EVDO and LTE equipment vendors.Experience with network protocols: TCP/IP, HTTP,HTTPSKnowledge of platforms: Various routers and switches, VOIP. LAN, WANDiagnose and troubleshoot/monitor hardware, software system failures with switch techsKnowledge of UNIX operating system and command structureKnowledge of ALU, Ericsson, Nokia, Samsung wireless network structureUtilize system tools: Netcool, TRAMS, SecureCRTTIME WARNER CABLE, Kansas City, MO MAY 2016MAY 2017Telecommunications CompanyService Management TechnicianSurveillance function for (Eyes on Glass) Clients services (voice, video, and high speed data). This includes correlation of identified customer impacts of ongoing NOC-owned events and change management activities.Troubleshoot and evaluate data using JIRA, RIO, and a variety of service management applicationsExperience using UNIX commands to telnet, SSH, ping, traceroute to troubleshoot IP network.Understanding of DNS, DHCP.Utilize Remedy ticketing system to escalate network issues to next tier level.UNIVERSITY OF KANSAS HOSPITAL - HIT, Mission, KS JANUARY 2016 FEBURARY 2016Healthcare ITNetwork Infrastructure Analyst (Internship)Twelve-week internship in community college classroom in addition to on-the-job training in Healthcare Information Technology helping to analyze, test, troubleshoot, and evaluate existing network systems, such as LAN, WAN. Performed network maintenance to make sure network operated properly with minimal disruption.Responsible for test and turn-up of related network elementsResolved problem resolutions and completed proactive auditsInstall and configure Cisco switches security settings and accessExecute backup for network data.Performed hardware/software upgrades to various IP elementsMounted Access points for each departmental floor for clients wireless accessProvided implementation support at various site locationsCENTURYLINK, Gardner, KS NOVEMBER 2007 JUNE 2015Telecommunications CompanyNetwork Operation Technician IIProvisioned and maintained Analog/Digital Network, CenturyLink Broadband DSL network servicing internal and external customer. Including DS0 thru DS3 network.Setup and support client equipment remotely on AFC (DLC), Calix HSI systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel HSI systems.Programmed components within wireless network utilizing UNIX. Monitored and provided support for entire United States area.Analyzed problems within network, tested and assessed cause, and provided information leading to customers receiving service in a timely manner.SPRINT, Overland Park, KS JUNE 2005 NOVEMBER 2007Telecommunications CompanySystem AnalystSME/Primary team leader of system analysts for 911 Cable Order Management providing updated data of customer emergency information to regional first responders.Coached analysts to utilize SQL queries and other company applications.Designed and coordinated training manuals for system analysts to complete projectsSPRINT, Kansas City, MO OCTOBER 2000 JUNE 2005Telecommunications CompanyNetwork Operations TechnicianProvisioned and maintained High Performance Push-to-Talk Network servicing internal and external customer. Including VOIP and coordinating provisioning of DMS switches.Experience with network protocols: TCP/IP, HTTP,HTTPSKnowledge of platforms: Various routers and switches, VOIP. LAN, WANProvisioned and troubleshoot SS7 networks with field technicians |
