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Click here or scroll down to respond to this candidateCandidate's Name
Sr. Systems Analyst / SAP Business AnalystE: EMAIL AVAILABLEM: PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARY:With over 9 years of experience as a Business Analyst I gained experience and expertise in diverse industries like Retail, Banking, Insurance and Health Care domains. Developed end-to-end solutions and collaborated with stakeholders by effectively utilizing my analytical, communication, and strategy development skills and thorough knowledge of various methodologies and phases of the SDLC using Agile, Hybrid and Waterfall methodologies helped me navigate challenges. Expert in ServiceNow and in grasping business processes and in acting as a bridge between management and development teams.Proficient in SAP Production Planning, encompassing comprehensive understanding and application.Experience in working with Iterations of Agile methodology as Product Backlogs, User stories, Acceptance criteria, daily Scrum calls, Sprints, burn down charts in delivering artifacts.Successfully led the implementation and enhancement of SAP modules, including Material Management (MM), Production Planning (PP), Quality Management (QM), Warehouse Management (WM), and Plant Maintenance (PM).Proficient in leading seamless integrations of SAP S/4HANA Cloud with legacy systems, ensuring smooth transitions and enhanced financial operations.Expert in optimizing supply chain and financial processes through SAP, driving efficiency and automation. Skilled in maintaining strict compliance with data security standards, including HIPAA, and ensuring robust data protection.Proficiency in documentation skills to create Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Software Requirements Specifications (SRS), and Use Case Specifications.Maintained and managed essential master data, including Bill of Materials (BOM), Work Centers, Routing, and Production Versions.Experienced in engaging with stakeholders across all levels to gather requirements and ensure project alignment with business objectives.Worked closely with experts from other SAP modules (MM, WM, QM, PM) for seamless integration and comprehensive solutions.Expertise on Creating test scripts in Microsoft Excel, user stories in Jira and user acceptance criteria in Jira based upon expertly documented, detailed notes from various workshops and deep dives with Business and other teams.Expertise in conducting Requirement Gathering, JAD sessions, Feasibility Studies, Impact Analysis, organizing the software requirements in a structured way to track its progress.Successfully led the development of mobile-optimized solutions, streamlining processes and improving user experience. Highly capable of configuring SAP modules to meet diverse client needs, delivering customized solutions that improve operational efficiency.Tremendous knowledge in working on Agile Initiatives, Test Plans, Test Scenarios, Test Cases and manage issues using Product and Defect BacklogsStrong documentation skills to create requirement documents, business functional specifications, mapping documents, use cases, process flow diagrams.Experience in developing requirements and formulating business metrics for reporting as well as with data visualization (Tableau and Power BI).Extensive involvement in Data mapping, and data modelling, created class diagrams and ER diagrams, and used SQL queries to filter data.Managed multiple complex SAP projects, ensuring on-time delivery, adherence to budget, and high-quality outcomes.Identified and implemented continuous improvement opportunities, leveraging SAP tools to enhance productivity. Developed thorough documentation for all SAP implementations, ensuring clarity and consistency.Ability to present requirements to stakeholders and project team by utilizing variety of methods including process workflow diagrams, prototypes, wireframes.Well-versed in documenting the As-Is/To-Be processes and Business Process Modelling Notation (BPMN).Strong expertise of project tracking and monitoring, utilizing project management tools and techniques to track milestones, identify risks, and provide timely status updates to stakeholders.Strong skills in conducting requirements gathering sessions and producing requirement deliverables such as Process Workflows, Prototypes, Specification Documents and Business ProcessExperience in working with Business Requirement Gathering, Requirement Validating, Business Process Flow, Business Process Analysis and Data mining.Proficient in the use of SQL for querying and reporting purposes.Led the UAT effort for numerous projects working with the clients in understanding and capturing the required business functions and the expected behavior of the system.Provided training and ongoing support to production planners and shop floor personnel for effective SAP PP usage.TECHNICAL SKILLS:Programming LanguagesSQL, Python, Java, JavaScript, SAPMethodologiesAgile - Scrum, Waterfall, HybridDatabasesMS Access, Oracle, Sybase, SQL Server, DB2Software Packages/ToolsMS Office (Word, Excel, PowerPoint), Google sheets, MS Project 2019, Micro strategy, SQL Navigator.Operating SystemsWindows, UNIX, macOSModelling toolsMS Visio, Draw.io, Lucid ChartVisualization toolsTableau, Power BI, Python VisualizationCloud platformsAWS, ServiceNowProject Management Tools:Atlassian Jira, SharePoint, Confluence, Trello, VisioEducationBachelor of Technology in Computer Science - AU, IndiaWORK EXPERIENCE:7 - Eleven, Irving, Texas Sep 2023 Present Sr. Business Analyst/ Systems AnalystResponsibilities:Spearheaded the implementation and enhancement of SAP modules, including Material Management (MM), Production Planning (PP), Quality Management (QM), Warehouse Management (WM), and Plant Maintenance (PM).Led the implementation of StoreMate, ensuring it integrated smoothly with existing SAP systems and enhanced back-of-shop processes.Worked with store managers to gather feedback and continuously improve the StoreMate app to better meet their needs.Utilized SAP PM to manage and optimize maintenance processes, ensuring the reliability and efficiency of equipment and facilities.Utilized Agile Software Methodology using Scrum framework. Actively participated in creating the user stories and prioritizing user stories along with tracking of burn up, burn down charts to estimate sprint delivery.Optimized inventory management and warehouse operations through SAP WM, ensuring efficient stock handling and accurate inventory levels.Collaborated with various stakeholders, including corporate and franchise partners, to ensure alignment and integration of SAP solutions across the business.Maintained and managed critical master data such as Bills of Materials (BOM), Work Centers, Routings, and Maintenance Plans to ensure data integrity and accuracy.Configured and optimized SAP MM within the StoreMate app to streamline inventory management processes for store managers.Conducted in-depth data analysis to extract actionable insights, identify trends, and provide data-driven recommendations for business improvement.Developed and integrated reporting tools within StoreMate to provide store managers with actionable insights and data-driven decision-making capabilities.Managed the lifecycle of production orders, ensuring timely and efficient production processes within the SAP PP module.Implemented ETL (Extract, Transform, Load) processes to integrate data from diverse sources into the data warehouse, ensuring data consistency and accuracy.Performed GAP analysis by performing the system analysis and documented the gap items.Employed SQL for querying and extracting relevant data from databases, ensuring the availability of clean and accurate datasets for data analysis.Conducted JAD sessions, meetings, workshops to gather requirements from various stake holders and SMEs.Developed detailed documentation for all SAP implementations, including configuration guides, user manuals, and project reports.Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.Created data mappings to transform the data according to business rules.Optimized SQL queries and procedures for performance improvement, reducing query execution times and enhancing overall database efficiency.Developed and integrated reporting tools within StoreMate to provide store managers with actionable insights and data-driven decision-making capabilities.Stayed updated on industry trends, emerging tools, and best practices in data analysis, incorporating new techniques to enhance analytical capabilities.Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results.Developed and maintained reports and dashboards within SAP to provide insights into supply chain performance and support data-driven decision-making.Prepared documents for the wireframe and prepared a data dictionary for the same.Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.Provided training sessions and ongoing support to store managers and staff to ensure effective use of the StoreMate app and SAP functionalities.CVS Health, Irving, Texas Jan 2022 Aug 2023 Sr. SAP Business AnalystResponsibilities:Configured, supported, and optimized SAP systems within MM, PP, QM, WM, and PM modules to streamline operations and improve efficiency.Collaborated with stakeholders to understand business requirements and to meet specific business needs.Led the integration of SAP S/4HANA Cloud with existing financial systems, ensuring seamless data migration and system compatibility.Analyzed existing financial processes and identified opportunities for optimization and automation within the SAP S/4HANA environment.Worked in various phases of Software Development Life Cycle using Agile.Ensured compliance with healthcare data security standards (e.g., HIPAA) and implemented robust data protection measures within SAP.Developed and maintained financial reports and dashboards in SAP S/4HANA to provide real-time insights and support decision-making.Created and monitored Epics, Stories and tasks for the technical team in Jira.Worked with business and project management and also involved in using project management tools like Jira and Confluence.Analyzed the project scope and identified the Themes, Epics, User Stories and Tasks and optimized the product backlogs and sprint backlogs.Maintained and managed critical master data, including Bills of Materials (BOM), Work Centers, Routings, and Maintenance Plans, ensuring data accuracy and integrity.Facilitated Daily Stand-up meetings, Sprint Planning, Sprint review and Sprint Retrospective meetings.Tracked the progress of projects using burn down charts and sprint velocity.Worked closely with finance, IT, and other departments to gather requirements, provide updates, and ensure alignment on project goals.Developed and maintained reports and dashboards within SAP to provide insights into supply chain performance and support data-driven decision-making.Used Business Process Management Notation (BPMN) for managing and improving business process efficiency.Proficient in handling Test processes to validate the systems to maximize the output of initiatives.Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and PowerPoint.Wrote comprehensive user stories based on the feature descriptions and defining Acceptance criteria.Managed SAP projects from inception to completion, ensuring timely delivery, adherence to budget, and alignment with CVS Healths strategic goals.Collaborated with the technical teams to analyze the complexity of the requirements and workflows for solution governance and worked in Sprint planning and overviewing the scrum process.Oversaw the project lifecycle, including planning, execution, monitoring, and closure, ensuring timely delivery and adherence to budget.Responsible for conducting scrum meetings and sprint reviews and grooming the themes and epics.Monitored the sprint stories by correctly assigning the points based on the acceptance criteria.Handled support tickets by communicating and resolving user issues.Performed Database validation and high-level data verification using SQL.Developed detailed documentation for all SAP implementations, including configuration guides, user manuals, and project reports.Worked with the data analytics team in designing the model and in creation of the data mapping documents.Performed SQL scripting and queries relating to Power BI database management & data reporting.Created Test plans, Test scripts, Test scenarios, Test cases and Traceability matrix.Analyzed the defects in UAT, categorized and prioritized them to be assigned to the right resource for fixing the defect.Performed Quality Assurance activities to ensure compliance with established company and departmental policies and procedures, objectives, quality systems, and applicable regulations.Conducted training sessions and provided ongoing support to finance and accounting teams to ensure effective use of SAP S/4HANA.BCBSM, Detroit, MI Aug 2020 - Dec 2021 SAP Business AnalystResponsibilities:Played a key role in integrating SAP SPM (formerly CallidusCloud SPM) with existing systems, ensuring seamless data flow and improved sales performance management.Conducted project-related presentations periodically to the management and end users during various phases of SDLC Agile methodology.Configured, supported, and optimized SAP systems within the MM, PP, QM, WM, and PM modules to streamline operations, enhance efficiency, and improve service delivery.Worked closely with stakeholders across various departments, including sales, finance, IT, and operations, to gather requirements, provide updates, and ensure SAP solutions align with business objectives.Collaborated with stakeholders to elicit, document, and analyze business requirements for enhancing BCBSMs claims processing systems, including Claim Reporting, Tracking, Non-customer Reporting, Advising, FAQs, and Fraud detection.Maintained and managed critical master data, such as Bills of Materials (BOM), Work Centers, Routings, and Maintenance Plans, ensuring data accuracy and integrity within the SAP system.Led the enhancement of MedAssurant Solution Suite, ensuring smooth integration, configuration, and migration of existing claims data while minimizing disruptions to operations.Managed the lifecycle of production orders, ensuring timely and efficient execution of production processes within the SAP PP module.Worked with SMEs and business users to gain an in-depth understanding of the business' mission, objectives, purpose, and processes.Utilized SAP PM to manage and optimize maintenance processes, ensuring the reliability and efficiency of facilities and equipment.Created user stories and managed a story backlog with requirements for sprints through an intake process.Performed Requirements Analysis and provided Solution/Design options that meet the business needs and prepared Data Models and Business Models.Utilized MedAssurant Solution Suite components (PolicyCenter, BillingCenter, and ClaimCenter) to design and implement automated solutions for claims lifecycle management, aligning with industry best practices and business objectives.Developed and maintained reports and dashboards within SAP to provide insights into operational performance and support data-driven decision-making.Worked on scrum processes and methodologies for highly effective teams with goals of improving quality and productivity.Managed defect tracking cycles through Jira to ensure quality of the product is delivered to the client.Created SharePoint sites, lists, libraries, imported several spreadsheets to SharePoint lists.Managed SAP projects from inception to completion, ensuring timely delivery, adherence to budget, and alignment with BCBSMs strategic goals and regulatory requirements.Acted as liaison between the Product Owner, senior management, and different teams with effective presentations.Lead a startup debit program, ensuring robust project management methodologies are adopted for successful project delivery.Involved in weekly walkthrough meetings and daily defect calls to verify the status of the testing efforts meeting the deadlines.Created the End-User Documentation and actively participated in status report meetings & interacted with developers to discuss technical issues.Documented process information using visual diagrams in the form of Business Process Modeling Notation (BPMN).Used Tableau to generate business insights from the Teams and presented it to the Business stakeholders.Performing application support monitoring system interfaces, generating reports researching data issues, documenting support requests.Performed business processes support reviewing user questions, made data updates, provided one-on-one user training, identified process improvements.Worked with business representatives to understand data marts requirements and priorities and ensure that IT work is appropriately aligned.Participated in requirements meetings and data mapping sessions to understand business needs.Involved in writing SQL Queries and Stored Procedures for reports generation.Developed test plans, built Test Conditions and Test Cases, created test data, analyzed bugs, and interacted with development team members to fix errors.Ensured compliance with healthcare regulations and internal policies, maintaining detailed documentation for all configurations, processes, and changes within the SAP system.Performed User Acceptance Testing (UAT), and analyzed and estimated testing effort required for change requests submitted by business and stakeholders.Worked closely with the QA teams daily to ensure the deliverables are completed on or before time.Conducted comprehensive training sessions and provided ongoing support to end-users, ensuring effective utilization of SAP functionalities and promoting user adoption.Wells Fargo, Charlotte, NC Sep 2018 Aug 2020 Business AnalystResponsibilities:Guided and coached scrum teams for effective usage of Waterfall techniques and practices.Conducted meetings with the teams for requirements elicitation and business analysis by creating BI reports.Assisted in facilitating interviews for consumers and SMEs for requirements, business solutions and work streams.Analyzed business requirements and translated them into clear and attainable project objectives.Conceptualized the business requirements and use cases into design mockups in association with design management.Assisted in development of implementation phases and administered the development and test plans.Created and maintained business process flows in accordance with As-Is, and To-Be systems and developing Change management plans.Created an Excel tool that generates PowerPoint presentations using data maintained in Excel data tables.Developed work plan timelines and monitor the workflows to maintain the schedules and achieve milestones.Collaborated with the stakeholders and understanding user requirements and researching technical difficulties and solutions using the JAD and interview sessions.Created reliable and achievable business and technical requirements and relaying them to the team in the form of Business and Functional requirements documents.Worked on Requirements elicitation and authored User Requirements Documents, Solutions Requirement documents.Synchronized with the team members to ensure smooth workflow by creating effective risk mitigation and issue resolutions plans.Worked with the testing team and performed spot checks to ensure the system meets all requirements.Responsible for creating Source to target data mapping documents identifying key data elements and prepared Data Flow Diagrams using Lucid charts and MS Visio.Prepared data mapping document to map source and target system fields.Used Excel and SQL to create BI reports using Power BI.Performed Data validation and analysis on the data using SQL and creating business enhancements based on the analysis.Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in functional requirements.Worked closely with the QA and responsible for developing effective test plans, test scenarios and test cases.Sunita Info Vision, Hyderabad, India May 2014 - May 2018SAP AnalystResponsibilities:Collaborated with clients to gather and analyze business requirements, translating them into effective SAP solutions tailored to their specific needs.Configured SAP modules (MM, PP, QM, WM, PM) to meet the unique needs of clients, ensuring tailored and effective solutions.Monitored and tracked the progress of the project following SDLC Waterfall methodology.Developed Use Cases in most instances, worked extensively in gathering user requirements, managing Workflow, and eliciting communication plans.Managed multiple SAP projects simultaneously, ensuring they were delivered on time, within budget, and met quality standards.Analyzed and translated business requirements into system specifications utilizing UML diagrams.Conducted JAD sessions with key stakeholders to discuss alternate solutions for Process improvement.Performed GAP analysis and managed requirement change.Identified and implemented opportunities for process improvements within client organizations, leveraging SAP functionalities to enhance efficiency and productivity.Developed detailed documentation for all SAP implementations, including configuration guides, user manuals, and project reports.Documented processes using Business Process Modeling Notation standard.Created Business Requirement Document, Functional Requirement Document, and User Requirement Document for system development.Fostered strong relationships with client stakeholders, ensuring clear communication, understanding of requirements, and satisfaction with SAP solutions.Worked with the data warehouse team for accurate data mapping and report verification.Organized data from the field into structured reports and analyses using SQL queries.Worked with the QA team to execute the test plan and ensure the validity of each test case.Performed User Acceptance Testing and analyzed the tables once the imports were done. |
