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EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATIONUniversity of Illinois Urbana-ChampaignBachelor of Science in AdvertisingMinor- Public RelationsPROFESSIONAL EXPERIENCECountry House Restaurants Alsip, ILWaitress May 2019-March 2020Excellent communication and interpersonal skills, ability to handle complaints and resolve conflictsEfficiently managed multiple tables, balanced cleaning, serving and preparing tasksFlexibility to cover shifts and roles, assisted collogues during busy periodsAccurate order taking and delivery, attention to food presentation and qualityMcDonalds Chicago, ILCrew Member March 2020- June 2021Packaged over 300 orders daily and distributed them following COVID-19 health guidelines.Delegated with diverse consumer baseProvided excellent customer service to ensure all the customers were satisfied with their experienceJuggled hundreds of food orders and transactions both in drive through and lobbyWestrec Marinas Chicago, ILOffice Admin June 2021 September 2023Trained and mentored new hires (10)Operated office equipment such as phones, scanners, fax machines, and copiersDe-escalated customer complaints and referred issues to management as requiredExperience with cash drops up to $1,000 - $3,000 a daySKILLSLanguages: Bilingual in Spanish and English, (Written and Spoken) French at a Scholarly levelTechnical: Microsoft Excel, Microsoft Office Suite |