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PHONE NUMBER AVAILABLEDepartment Of Recreation Alexandria, VACustomer Service/Unarmed Security I have exceptional customer service skills professionalism with a broad knowledge in all customer service functions seeking to find oriented partnership where I can contribute to the company mission.Customer Service Alexandria, VAAssigned to City of Alexandria, VA November 2014 to October 2017Greet staff and provide customer service to all departments and answer questions regarding supplies and other departmental issues; Maintains records of the distribution of supplies; Observes and reports safety violation supplies and maintaining inventory.Achievement: Often, communicated to the supervisor regarding needed sanitation improvements that materialized and maintain a safe environment.Developed constructive and cooperative working relationships with the City of Alexandria staff, and maintains them.Independent Contractor Washington, DCHouse Keeper January 2011-October 2014Communicated with the home owners regarding their house keeping requirements and report any maintenance needed.Completed housekeeping tasks timely as instructed by homeowners, toke out trash daily, did laundry and maintained the homes in neat and orderly manner.Kept record of cleaning materials received and used.Murphy Funeral Home Alexandria, VAGeneral Duty: March 2010-December 2010Assisted with placing caskets in parlors or chapels prior to wakes or funeralsAssisted licensed embalmers with removals and transfers of the deceased to the designated location and cleaned funeral parlors and chapels.Ensured all policies and procedures are carried out for each removal and transfer.Helped with a variety of tasks during funerals and visitations to ensure that services ran smoothly as intended.Red Top Cab Arlington, VAOperator: January 2007  December 2009Answered multi-line phone system and addressed customer service inquiries timely accurate manner; Managed queue flow and high volume of calls per minute.Maintained records, logs, and schedules of the calls received, and customer cancellations or no-shows; Able to handle high call volumes and provide excellent good customer service.Achievement: Collected customer feedback and suggested process changes that that kept the company and customers satisfied.Education:City of Alexandria, Alexandria, VA, Customer Service Certificate, 2015City of Alexandria, Alexandria, VA, Professional Communication Certificate, 2015General Duty Training, Murphy Funeral Home, Arlington, VACustomer Service Training, Red Top Cab, Arlington, VAGeneral Security Services Consultants SPO 80 hr. mandatory course July 2019References:Upon Request