| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEKnoxville, TN Street Address
SummaryProficient customer service representative and information processor with over 15 years of experience.Work experienceFinancial Services AgentLending Solutions Inc - Remote, TNOctober 2021 to January 2024LSI is a third party financial company offering lending and collection services for over 300 banks and credit unions. Responsible for accessing customer accounts using personal information Provided balance inquiries, calculated loan payoffs, and completed funds transfers Resolved issues with debit and credit cards being declined Created follow-up requests for the financial institution if a problem could not be resolved Followed all requirements to safeguard personal information Improved call answer rate to less than two minutes in the first six months Claims SpecialistBC Forward Razor LLC - Louisville, TNMay 2019 to March 2021BC Forward is a staffing agency for financial and healthcare companies. Processed Medicaid claims in a timely manner Accessed all resources to determine claim eligibility Followed all requirements of HIPPA laws to safeguard the privacy and security of protected health information Participated in focus groups to streamline processes and eliminate errors Family SabbaticalHome - Knoxville, TNNovember 2017 to April 2019Provided educational and emotional support for family member. Trade Partner Support SpecialistWhirlpool - Knoxville, TNOctober 2002 to October 2017Whirlpool is a leading manufacturer of kitchen and laundry appliances worldwide. Ordered and returned appliances for multifamily job sites Coordinated appliance deliveries with local warehouses and job superintendents Scheduled service appointments and ordered replacement parts Initiated reports for current inventory levels and in-process orders Created customer satisfaction survey to improve overall service EducationStudied SociologyRollins College - Winter Park, FLMay 1988 to May 1988Skills45 WPM Data EntryDetail-Oriented10-Key TypingMicrosoft ExcelOrganizedMicrosoft WordHIPAA |
