| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Spirit Lake, IASUMMARYSeasoned leader with 14 years in customer support, adept at strategy implementation and team development within startup environments. Skilled in optimizing service workflows, improving satisfaction, and driving performance metrics. Seeking to leverage expertise as a Head of Support to enhance customer experience and operational excellence. WORK EXPERIENCERemoteCoach Customer Success Manager Oct 2021 - Present Manage quality audits and supervise fraud reporting to uphold sales integrity and policy compliance. Improve customer satisfaction by addressing escalated calls and streamline the return process to correct agent errors. Mentor junior managers and enhance team skills, contributing to elevated performance and efficiency. Optimize workflow and cut response times by implementing strategic training and realigning team processes. Le-Vel Sales / Customer Service Oct 2013 - Present Lead a dynamic team in the health and wellness sector, focusing on comprehensive training to bolster team performance. Execute direct sales strategies to engage consumers and promote health products effectively. Expand market reach by strategically targeting and acquiring customers across the USA and Canada. Foster a supportive team culture that emphasizes growth, resulting in enhanced performance and brand loyalty. Modivcare Chat Support Manager Mar 2020 - May 2022 Managed a chat support team, optimizing customer issue resolution and enhancing service reliability. Implemented HIPAA-compliant procedures for medical transportation bookings, ensuring adherence to privacy standards. Developed and monitored key performance indicators (KPIs) to improve team performance metrics across service areas. Analyzed customer feedback to improve chat protocols, resulting in increased service accuracy and patient satisfaction.Austin, TxNextel / Sprint Customer Service Manager Jun 2009 - Nov 2012 Streamlined customer service operations by introducing policy improvements that elevated team efficiency and customer satisfaction. Ensured precise payroll management, including monitoring and correcting discrepancies to achieve error-free compensation for staff. Developed and delivered comprehensive training programs for new hires, significantly boosting team productivity and overall morale.EDUCATIONEllsworth Community CollegeAssociates of Arts, Not SpecifiedIowa Falls, IA2005SKILLSMicrosoft Office Slack Chat Rooms Teams Salesforce Zendesk Client Retention Quality Audits Fraud Reporting Customer Satisfaction Leadership Communication Analytical Training Management |
