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Street Address E 46th StJacksonville, FL Street Address
Mobile Telephone: PHONE NUMBER AVAILABLEE-mail Address: EMAIL AVAILABLEEMPLOYMENT HISTORYHospitality Staff Kensington, MD 03/2011- PresentMoverButlerBanquet HousemanServerBartenderBarbackUtility WorkerConstruction General LaborerDemolitionWarehouse LaborerHiltonFront of the House Manager Arlington, VA 01/2018-10/2019Manage Front Office and Food and Beverage departmentsAdjust rates to remain competitive and to meet RevPAR and YTD goals.Night AuditCreate weekly schedules for the Front Office and Food and BeveragePerform Sales Calls in order to accumulate local businessInterviewing, hiring, and administrating disciplinary actionsInputting Food and Beverage, Gift Shop, and liquor orders weeklySpringhill Suites by MarriottAssistant General Manager Jacksonville, FL 01/2015 to 5/2017Supervise and manage Front Office and Food and Beverage departmentsManaged third party rates, as well as in house revenue managementDevelop ideas to effectively increase Marriott Rewards appreciationNight AuditInput orders for Food and Beverage, Front Desk, and the Gift ShopImproved GSS scores from 54% overall to 78%Passed QA Inspection while on PIP to retain Marriott FlagDoubletree by Hilton Silver Spring/Washington, DCFront Desk Supervisor Silver Spring, MD 11/2013 to 11/2014Supervise and manage the Front Desk, Valet, Concierge, and BellmenNight AuditHilton Garden Inn Washington DCGuest Service Agent Washington DC 11/2012 to 11/2013Promoted to Front Desk SupervisorHilton Rockville Rockville, MD 05/2008 to 11/2012Front Desk ReceptionistAwarded Employee of the monthNominated for Employee of the YearHilton Rockville Rockville, MD 08/2007 to 07/2008Lead Bellman/Concierge/Valet Driver/PBXCreate restaurant guides with maps, Make restaurant recommendationsCreate local mapsConduct check guest in/outPBXHilton Rockville Rockville, MD 07/2006 to 01/2008On-Call Banquet ServerSet-up and break down banquet rooms,Serve hors d'oeuvre and plated or buffet mealsAnalyze, critique, and make adjustments to Banquet Event Order forms if necessary. |