Candidate Information Title Quality Control General Manager Target Location US-GA-Kennesaw Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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February 2014  June 2024Strong time-managementskillsCreativity andinnovationKennesaw, GA 30144April 2015  February 2017Managed daily restaurant operations, including team selection, onboarding, training, and supervision, leading to a 20% increase in staff retention. Improved guest service satisfaction scores by 15% through effective staff training and quality control measures.Optimized inventory and ordering processes, reducing waste costs by 10%. Ensured compliance with food safety and sanitation regulations, achieving a consistent 98% health inspection score.Developed and managed budgets, resulting in a 12% increase in annual profits. Peachtree Partners Kennesaw, GAGENERAL MANAGERW O R K E X P E R I E N C EFact-checkingskillsP R O F E S S I O N A L S K I L L SCustomer-focused professional with over 17 years of experience in enhancing customer satisfaction, driving sales, and optimizing operations. Known for strong communication, leadership, and problem- solving skills, I excel in fast-paced environments and am dedicated to continuous improvement. Proven track record of increasing profitability and developing high-performing teams through strategic planning and effective coaching. Passionate about delivering exceptional service and fostering lasting customer relationships.S U MMARYPHONE NUMBER AVAILABLE EMAIL AVAILABLETAIRA MILLERInbound and Outbound CallingEffective CommunicationQuality ManagementDetail OrientationProduct KnowledgeUpselling TechniquesNegotiation SkillsRelationship BuildingCustomer Retention StrategiesAccount ManagementContract NegotiationsDistribution ManagementPerformance AnalysisGroup LeadershipOperations ManagementStaff DevelopmentCoached and mentored advisors, resulting in a 25% improvement in customer satisfaction (C-SAT) scores.Conducted performance evaluations and provided constructive feedback, enhancing advisor productivity by 20%.Facilitated communication between team managers and advisors, improving team coordination and performance.Concentrix Norcross, GAPERFORMANCE COACH2002Technical College of The Lowcountry Beaufort, SC ASSOCIATE DEGREE IN CRIMINAL JUSTICEE D U C A T I O NHandled inbound calls and provided exceptional customer service, achieving a 95% customer satisfaction rate.Increased sales by 18% through effective upselling and cross-selling techniques. Managed administrative tasks including booking schedules, audit-in reports, and confirmation reports, ensuring operational efficiency. Initiated outbound calls from customer-generated leads, converting 30% into sales. Maintained detailed records of customer interactions, improving follow-up efficiency. January 2012  April 2015Hilton Head Guest Services Woodstock, GACUSTOMER SERVICE REPRESENTATIVEUtilized NorthStar's Evaluation process to monitor and optimize advisor performance. Assisted advisors with technical support for Apple products, maintaining a high call resolution rate.SUMMARY OF OTHER ROLESReceptionist - Tupper, Grimsley & Dean Law Firm Beaufort, SC Oct 2010  Oct 2011Server - The Westin Resort Hilton Head, SC April 2010  June 2011 Administrative Clerk -Southwind Management Corporation March 2007  April 2010 ACHIEVEMENTSIncreased Staff Retention: Improved staff retention rates by 20% through effective training and development programs.Boosted Customer Satisfaction: Enhanced customer satisfaction scores by 25% as a Performance Coach through targeted coaching and mentoring. Sales Growth: Achieved an 18% increase in sales at Hilton Head Guest Services by implementing effective upselling and cross-selling strategies. Operational Efficiency: Reduced inventory waste costs by 10% through optimized inventory management at Peachtree Partners.Top Salesperson Award: Recognized as the top salesperson for two consecutive years(2013 & 2014) at Hilton Head Guest Services, driving significant revenue growth.