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Click here or scroll down to respond to this candidateCandidate's Name , MBAWaterford, MI EMAIL AVAILABLE Street Address -881-2431 https://LINKEDIN LINK AVAILABLESummaryThrough continue learning and practical application, have applied education and experience in building successful teams servicing clientele in several industries as well as performing solo work in the areas of sales and operations transitioning into learning and development. Working with diverse teams, stakeholders and organizations in designing programs that engage participants and provide skills and know-how to make processes improve and employees become more attuned to the bigger company picture. Personally designed hundreds of courses, training programs and created certification assessments and evaluations that measure performance. All in one provider in business strategy, performance improvement, training and effective learning design.Project ManagementBusiness DevelopmentProposal WritingInstructional DesignSurvey DevelopmentGraphics DesignTraining Program Plan DevelopmentTraining PresentationTeam LeadershipOrganizational Change ManagementeLearning DevelopmentLLM and AI Usage and CreationProfessional ExperienceData Literacy/Training Manager Anika SystemsNovember 2023 - PresentDeveloped and launched an improved comprehensive data literacy training program for USCIS; facilitated online seminars and created an internal departmental website, enhancing data skills for over 20,000 USCIS employees.Introduced automated scheduling and informational tools utilizing AI, saving 15 hours per week and increasing pre- and post-cohort task efficiency by 35%.Created and analyzed user polls for 10+ courses, leading to an increase in student satisfaction by tailoring content and delivery to specific learning needs.Developed comprehensive how-to training manuals and interactive micro-learning modules using Articulate Storyline, enhancing instructor and mentor onboarding process and increasing certification program marketing by 25% within the first month.Provided critical updates on project milestones in weekly team meetings, identifying and addressing 3 major challenges, which led to an acceleration in project timelines and enhanced productivity.Transformed team dynamics by introducing agile methodologies, enhancing adaptability and efficiency by 40%, while fostering stronger relations with the federal client through consistent and transparent communication.Senior Technical Training Specialist and eLearning Developer Dematic/KionAugust 2021 - November 2023Developed comprehensive instructional materials using ADDIE and adult learning principles, boosting course completion rates by 35% and improving learner satisfaction scores by 20%.Identified and procured essential resources, enhancing instructional design processes and achieving an increase in learner satisfaction and a 22% reduction in content development time.Curated and enhanced e-learning content with dynamic multimedia and interactive quizzes, improving knowledge retention rates by 20%, verified through post-training assessments.Guaranteed cohesive design and branding across all e-learning content, rigorously applying style guides, leading to a 15% decrease in support queries.Partnered closely with key industry experts to gather precise information, creating targeted learning modules that boosted training efficacy by 30%.Facilitated weekly project team meetings, providing comprehensive status updates; identified critical challenges and implemented solutions, enhancing project efficiency by 20% and reducing bottlenecks.Instructional Developer Advisor/Sr. Instructional Design - GDITJanuary 2021-April 2022Utilized Agile techniques such as iterative development and continuous user feedback in instructional design; improved course effectiveness and reduced redesign efforts by 30%.Conducted detailed requirement gathering sessions with 18 stakeholder groups, integrated their feedback, and communicated progress through monthly reports; achieved an increase in project transparency and reduced miscommunications by 20%.Orchestrated sprint planning, daily stand-ups, and retrospectives for an 8-member team, ensuring on-time task completion and swiftly resolving impediments, resulting in an increase in team productivity.Learning and Development Consultant and Project Manager - RGPFebruary 2019 - August 2020Orchestrated the development of tailored training plans and digital learning modules for IBM Tririga software, achieving a 45% increase in operational efficiency for McDonalds Financing Lease Division in six months.Developed and launched comprehensive eLearning modules for Ally Bank's new servicing platform, resulting in a reduction in onboarding time for new employees and an increase in platform adoption rates.Director of Learning and Design - Pathways Learning StrategiesSeptember 2013 - December 2020Championed the design and implementation of customized learning solutions for diverse industries, boosting training effectiveness by 35%.Managed project for Intuit in designing training courses providing information for global employee base for Workday HR rollout completing initiative under timeline of four months.Managed project for Comerica Bank in building and providing training on new software processing platforms for commercial lending division.Designed multiple micro-learnings for retail division of Kubota Tractors to provide customer service and sales training.Designed and partnered with SMEs at Raytheon-GM initiative to build out eLearning modules and accompanying procedure manuals for new Cadillac Vehicle lineup.Hired 30 instructional design contract team to assist with various aspects of designing training program partnered with Clarity Consultants and Blue Cross/Blue Shield and provided design review and project management services during course of contract.Implemented detailed performance indicators to measure learning outcomes, leading to a 30% increase in learner engagement and a 20% improvement in skill retention.Directed alignment meetings with product development, HR, and business units, ensuring learning initiatives matched organizational goals, which boosted training completion rates by 25% and improved cross-department communication efficiency.Engaged stakeholders to gather requirements and feedback; communicated project milestones effectively, leading to an increase in stakeholder satisfaction and timely project delivery.Senior Trainer and Instructional Designer Flagstar BancorpFebruary 2011- August 2013Developed and delivered eLearning and blended learning programs, increasing employee proficiency by 40% and reducing onboarding time by 20%.Engaged with subject matter experts to evaluate training demands; crafted dynamic and effective training programs, leading to a 20% reduction in skill gaps and a 15% increase in productivity.Innovated instructional methods for workshops and webinars, incorporating hands-on activities and multimedia resources, enhancing participant engagement and achieving a 50% improvement in post-training assessment scores.Boosted learning outcomes by evaluating training effectiveness through comprehensive assessments, surveys, and performance metrics; iteratively enhanced materials and methods, achieving a 45% increase in participant competency scores.EducationUniversity of Phoenix2024 Doctoral Candidate, Organizational Leadership, Currently ABDUniversity of PhoenixMaster of Business AdministrationHillsdale CollegeBachelor of Arts, Dual Major in English and German, History MinorCertificationsSAFe Agile Scrum Master, Agile Practitioner, DevOpsIBM Data Science CertificationCurrently studying for July 2, 2024 PMP Certification ExamApplicationsTableauDatabricksGitHubAWSAdobe Creative SuiteArticulate 360Adobe CaptivateCamtasiaMicrosoft Suite 365SalesforceWorkdayKronosDegreedBrightspaceCornerstoneVyondGo AnimateAudacitySynthesiaTovutiJiraConfluenceActive Security ClearancesPublic Trust and Secret Clearances |
