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Street Address  EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEEXPERIENCEEngineered innovative IT projects for over 15 years, specializing in cutting-edge software solutions at Finastra. My strategic execution reduced app uninstallation rates by 15% with an interactive tutorial. Eager to apply expertise in collaborative environments to improve services for the American public. Microsoft Technical Co-Ordinator Sept 2023 - Present Saint Peters University Directed the optimization of data-driven initiatives to 25 % increase at the Data Science Lab, enhancing a universitys research database with state-of-the-art machine learning algorithms and statistical models. Reduced drop-offs from 65% to 15% and directed user engagement by 40%, through a combination of hypothesis testing, segmentation analysis and machine learning algorithms. Graduate Research Assistantship Facilitated the project A Rollercoaster of Change: Lessons Learned from 51Nonprofit Mergers. Active participant in the academic work A Comprehensive Approach to Bankruptcy Risk Evaluation. Orchestrated the 'Bridging the Wealth Gap" project focusing on gender and racial disparities in finance; developed and launched a financial education platform, resulting in a 30% increase in financial literacy among underrepresented groups. Senior Systems Engineer May 2018  Oct 2022Finastra Software Solutions and Systems Weekly Audit Checks, fortnight Quality Metrics Report, Performance Metrics evaluation, Operations Management. Collaborated closely with IT and scrum teams to meet client demands accelerated to 50%. Waterfall methodologies to oversee product enhancements and CMS patch rollouts, ensuring peak system performance.SaaS Operations Analyst Sep 2015  Apr 2018Finastra Software Solutions and Systems Inter-weaved with Scrum master in prioritizing product backlog and facilitating scrum ceremonies. Managed monitoring of network systems, promptly escalating issues to meet SLAs on FTP, Mas Admin, and Orion platforms; software systems management (NetSuite, HP, JIRA) to ensure operational efficiency. IT Analyst Oct 2007  Aug 2015Finastra Software Solutions and Systems System handling, Troubleshooting VPNs, managing Cisco phones, defining requirements and milestones, and measuring KPIs for 10 high-budget projects. Revamped project to optimize end-to-end service processes, streamline communication among 5 departments, and revitalized 10% SLAs. Led technical project induction & termination of employees for all departments, providing coaching to IT analysts.TECHNICAL SKILLSLanguages: HTML, JavaScript, Python, R, Tableau, Azure, Power BI, Matplotlib, TensorFlow, SQL, NLP Analysis and Statistics: Regression Analysis, DB2, Sybase, MS Access, Classification, Supervised and unsupervised learning Design and Modelling Tools: MS Visio, Azure, Cloud Computing, Power BI, Tableau, Lucid chart, IBM Data Stage, Certifications: ITIL V3 Certification (2015), Certification Course Data-Driven Machine Learning (IIT-M) Notable PROJECTSData Science Showcase Machine Learning, data mining methodologies Led development of a champion Facial Recognition Attendance System, earning top honors at Saint Peter's University's Data Science Showcase.Basaana Conference Regression, Correlation, Python, R Represented @ the Journal Exploring Socioeconomic Growth: A Six-Year Analysis of Financial Literacy Ratio and the Median Income at the Basaana Conference Nov 2023. NJ Big Data Alliance Symposium Decision Tree, Python, Tableau, Power BI Authored the project Analyzing Demographic Data to Address Gender and Racial Wealth Disparities through Financial Literacy Initiatives @ Seton Hall University for the Data Science Institute. Confirmation Matching S er v ic e (CMS) Azure, AWS, Python, R AWS upgrades every 180 days, plus design, development, deployment, and consistency with decision-makers. Training and Support: Collaborated Manage a 5-member cross-functional team and coordinate with six business partners to generate new collaborations with the clients. Change Management ITSM, Quality assurance tools, CMDBs, Project Management tools. The influx of fresh clients like Citizens Bank, PUB, and ACB, resulted in a 20 % boost in workflow, culminating in a 200-percent beneficial cascade of events. Swift Implementation Misys Trade Portal, Finastra Fusion Trade Innovation, SWIFT network Implemented Swift 4.2.1 to Swift 5.7.1 periodically, resulting to fix three biggest causes of crashes, leading to 45% reduction in the customer support calls.EDUCATIONSaint Peters UniversityMaster of Business Administration, Major in Business Analytics Nov 2022  May 2024 Skills: Proficient in Microsoft Suite (Outlook, Access, Excel, SharePoint, Project), experienced in status reporting, metrics reporting and analysis, finance reporting, time reporting, expense reporting, resource tracking, deliverable tracking, issue, and risk tracking, change control management, and service management reporting. Manipal UniversityMaster of Science, Information Technology May 2013  May 2015 Skills: database management systems (DBMS), information technology (IT) practices, cloud computing solutions, software development lifecycle (SDLC) methodologies, cybersecurity principles, network architecture and infrastructure, data analytics and visualization, project management frameworks, and web development technologies.