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Title Customer Service Quality Assurance
Target Location US-TN-Paris
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Passionate about building strong customer relationships, driving brand loyalty, andincreasing customer engagement.Martin, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEActively pursuing job roles that suit my plethora of advantageous attributes, as well as shortcomings to strengthen my work ethic & profile in a multitude of job fields, across a vast array of roles that I can adequately & additionally valuable execute in many work settings & conditions. Authorized to work in the US for any employerWork ExperienceAssembly Line WorkerStanley Black & Decker-Martin, TNNovember 2023 to PresentAssembling specific parts with power tools and applicable air tools to help and assist in the assembling of lawnmowers. Going through the employment agency 'MyWorkChoice' do I can pick up and or drop shifts with my flexible schedule.Quality Assurance AnalystMayfield Consumer Products, LLC.-Hickory, KYAugust 2023 to PresentUse my discretion to inspect and carry out tasks to smylyze products coming from the production line and assess pallets and our any products on hold if they don't meet customer standards. Taxi Driver/DispatcherChiz Cabz-Paducah, KYOctober 2020 to PresentAnswer inbound calls from a company number from customers who are looking for quotes and/or transportation from a starting location to an ending location. Follow local and city driving safety rules while getting the customer/customers to their designated location in a quick, but safe manner. Multitasking driving, answering calls, & dispatching other drivers to specific locations in an allotted timeframe.Remodel AssociateMalone Workforce Solution-Benton, KYJune 2023 to July 2023Assisting in remodeling facilities by dismantling fixtures and displays, stocking merchandise, setting up product displays; performing and updating fixture signing; assisting with store systems (for example, Point of Sale (POS); and cleaning departments in areas that have been remodeled. Assembly Line WorkerStanley Black & Decker-Martin, TNApril 2023 to July 2023Assemble Lawnmower parts and use mechanical equipment such as hand tools and air tools aln within a dffrmvor time restraint line.EtcherParker Hannifin-Greenfield, TNMay 2023 to May 2023Delegated to search for specific parts/pieces located in various areas around the factory, obtain the pieces and/or parts, deliver them back to the etching room, confirm & verify the item/article number of each parts batch, load them into the etching machine in a specified way according to any customers specified instructions, ensure the data displayed in the preliminary process matches the batch sheet, if verified, start the etching process, remove the pieces, & box the pieces with the correct shipping label to be processed for shipping as it makes its way to the appropriate bin to be shipped to the specified customer.Cashier/Customer ServiceDollar Tree-Fulton, KYMay 2022 to June 2022Perform basic customer service duties. Primary responsibilities include meeting and greeting customers, assisting in sales, and answering questions about products, services, and merchandise. Also doubling as a cashier & handling large amounts of currency through a accurate bookkeeping system. Frequently served as a technology/electronics repair technician regarding till distributing software, POS System Failure Troubleshooting, & general technology issues where I can provide some type of support. Cleaning TechnicianAction Services-Paducah, KYAugust 2020 to January 2022Execute basic duties entailed to the job; clean bathrooms, floors, countertops, dust, sweep, mop with industrial cleaning supplies per cleaning guidelines in a safe & accurate manner. Worked as a 1099 Contractor.Quality Assurance AnalystMayfield Consumer Products, LLC.-Hickory, KYJune 2021 to October 20211. Analyze samples of products to ensure up to customers expectations 2. Log time sensitive records to promote quality of the products 3. examine areas to ensure that they are up to safety protocols & standards of the company HousekeeperMcCracken County Convention & Expo Center-Paducah, KY February 2021 to May 2021 Worked as housekeeper in an office Assisted with cleaning restrooms, hallways, offices and stairwells Removed trash Helped with laundry Kept items properly stocked Sanitized (area or item rooms bathrooms counters equipment) Cleaned windowsDesignated HitterWalgreens-Paducah, KYMarch 2019 to November 2019Exhibiting exceptional customer service on the front end as well as the pharmacy end of the store. Pharmacy TechnicianWalgreens-Paducah, KYMarch 2019 to November 2019Carry out basic duties in the pharmacy (fixing insurance issues, verifying patients address, cashing out prescription transactions, etc).Cashier/Sales AssociateGoodwill Industries-Paducah, KYFebruary 2018 to May 2018Carry out transactions on sales floor at the cash wrap, hang clothes on racks, lightly clean and pick up dropped merchandise, and administer great customer service. Cashier/Customer ServiceDollar General-Paducah, KYAugust 2017 to December 2017Carry out satisfactory customer service at the cash wrap with accepted tenders of payment. Providing great customer service. Light to moderate cleaning. Picking up to 40 lbs of inventory. Inventory SpecialistWIS International-Paducah, KYDecember 2016 to June 2017Providing companies with a fast & accurate count on their everyday products on the sales floor & applicable back rooms. to generate highly accurate inventory counts & correct any discrepancies during the commission of the inventory process in order to diminish any faulty risk assessments, replenishment control, & potential overstock.HousekeeperHomewood Suites by Hilton-Paducah, KYMarch 2017 to May 2017Carried out basic duties on the job. Cleaning suites frim kitchen to bathroom, sweeping, mopping, light dusting, making beds & following protocol.Demo SpecialistCROSSMARK-Paducah, KYMarch 2016 to June 2016Demonstrate the new and upcoming products to customers (food, electronics, houseware, etc). Up sale the current fad service and/or product with limited knowledge of each daily fund & utmost confidence to successfully launch promotion, establish rapport to potential buyers, & execute the sales report with target sales percentages after each closing day that would institute a potential commission per capita for each deemed natural sale.Child CaregiverFaith Center of Paducah-Paducah, KYMarch 2016 to June 2016Providing excellent care to children 5 & under for short time periods effectively for churchgoing parents participated in congregational activities & Bible Study while delivering basic needs to children for allotted times that was not limited to; feeding, changing & cleaning soiled garments as needed, & keeping children proactively engaged in the denominational-based cognitive activities with a modern approach. CashierOld Navy-Paducah, KYJune 2015 to September 2015Operate sales at the cash register; assist customers with purchases; unload and display merchandise; maintain tidy appearance of shelves, racks, and fitting rooms. Donations AssistantThe Salvation Army-Paducah, KYJuly 2015 to August 2015July 2015 - August 2015Volunteered at non-profit agencies - Starfish Ministries and Salvation Army; provided support to clients applying for assistance, including completing paperwork and locating items; received and sorted donations; performed light cleaning. Cashier (Seasonal)Wal-Mart-Paducah, KYNovember 2014 to January 2015Operated cash register during holiday season; accepted cash, credit, and check payments; assisted customers on the sales floor; maintained customer service during high volume events, including Black Friday, Christmas Eve, and the day after ChristmasMcDonalds Crew MemberMcDonald's-Paducah, KYJuly 2014 to October 2014Assisted customer in drive-thru and over the front counter; took orders, processed payments, and delivered food; handled customer complaints; cleaned lobby, counter areas, and restrooms.EducationDiplomaPaducah Tilghman High School - Paducah, KYMay 2015Skills Crew Member Microsoft Office Customer Service Cash Register Word Pharmacy Technician Experience Residential Cleaning Commercial Cleaning Time Management Cleaning Experience Front desk Hotel experience Custodial Experience Residential Cleaning Residential Cleaning Typing Cash Handling Medical Billing Insurance Verification Data Entry Laundry Computer literacy English Communication skills Merchandising Cash register POS Customer service Cash handling Assembly Sales Software troubleshooting Upselling Driving Quality control Manufacturing Quality assurance Presentation skills Windows Conflict management Risk management Data analysis skills Accounting Hotel experience Leadership Typing Front desk Restaurant experience Van driver EnglishLanguages Spanish - IntermediateCertifications and LicensesPTCB CertificationDriver's LicensePharmacy Technician CertificationAssessmentsCleaner fit  CompletedNovember 2022Measures the traits that are important for successful cleaners Full results: CompletedCustomer service  ProficientJanuary 2021Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability  CompletedApril 2022Tendency to be reliable, dependable, and act with integrity at work Full results: CompletedWarehouse safety  ProficientAugust 2023Using safe practices in a warehouse settingFull results: ProficientAttention to detail  ProficientNovember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientRetail customer service  ProficientApril 2022Responding to customer situations in a retail setting Full results: ProficientWork style: Reliability  ProficientJune 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCleaner fit  ProficientApril 2022Measures the traits that are important for successful cleaners Full results: ProficientCustomer focus & orientation  ProficientApril 2021Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist  Proficient November 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSoft Skills: Punctual Customer Service Time Management Communication Teamwork Problem Solving Adaptability Leadership Self-Motivation Active Listening Critical Thinking Conflict Management OrganizationHard Skills: Data Analysis Programming Accounting Writing Foreign Languages Computer SkillsCustomer Service Skills Presentation and Conferencing Skills Job-Specific Skills Risk Management Skills Leadership and Mentoring Skills Administrative Skills

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