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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE, EMAIL AVAILABLE
Fairfax, VA
SUMMARY
Experienced in monitoring project and in providing positive feedbacks.
Skilled in data collection, data analyze and standard reporting systems as well as data entry, filing system,
taking meeting minutes and document control.
Expert in utilizing active listening skills to resolve customer issues effectively, reducing call escalations and
improving overall team efficiency.
Ability to assist over 100 customers daily with resolving billing inquiries, technical issues, and service complaints.
Proficient in Microsoft Office
EDUCATION
Kabul University Kabul, Afghanistan
Agriculture 08/2016
Azerakhsh Computer and English Language Center 2012
Graduated from D.E.L program
Wahab Educational Center, Graduated from IT &
CIT
WORK EXPERIENCE
OT Training Solution Kabul, Afghanistan
Logistic Specialist/Inventory Specialist 10/2018-05/2021
Revamped warehouse packing procedures by implementing new technology and training programs,
resulting in a 20% increase in packing speed within the first quarter.
Optimized shipping routes by consolidating delivery schedules, resulting in a 15% reduction in fuel
costs and a 20% increase in on-time deliveries.
Implemented innovative tracking systems to monitor delivery times and optimize route planning.
Utilized data-driven analysis to optimize warehouse operations.
Identified inefficiencies in current logistics processes through detailed analysis of performance
metrics, resulting in a 20% reduction in lead time and a 25% increase in order fulfillment rate.
Implemented process improvements within the warehouse operations, leading to a 30% reduction in
stockouts and a 20% increase in on-time deliveries.
Analyzed historical data to identify underperforming suppliers and implemented a new vendor
management strategy, resulting in a 15% decrease in procurement costs and a 10% increase in
inventory turnover rate.
Conducted weekly audits of store products, identifying discrepancies and implementing corrective
actions that led to a 98% accuracy rate in inventory counts.
Managed supply orders efficiently, negotiating with vendors to secure discounts that saved the
company $5,000 annually.
Processed over 500 purchasing orders monthly, ensuring accuracy and timely delivery of materials to
support production needs.
Instructed and mentored Afghan National Army soldiers under the U.S. Army in Afghanistan
working primarily in fleet and operations managing.
Etisalat Kabul, Afghanistan
Customer Care Agent 01/2023-12/2023
Developed and implemented a personalized customer engagement strategy to increase customer
satisfaction.
Analyzed call volume data and identified peak hours of customer inquiries, allowing for more
efficient staffing allocation and reducing average wait times by 30%.
Utilized advanced call routing software to efficiently handle a high volume of customer calls, which
decreased average wait times.
Trained team members on the latest computer technology tools and platforms, leading to an increase
in productivity and a decrease in handling times for complex customer issues.
Maintained detailed records of customer interactions, processed over 100 customer accounts daily,
and organized documents to ensure accuracy and efficiency in resolving inquiries.
Conducted over 100 outbound calls daily to customers, verifying account information and ensuring
data accuracy, resulting in a 95% decrease in customer errors.
Utilized strong communication skills to address customer concerns and resolve issues promptly,
leading to a 90% increase in customer satisfaction ratings.
Developed and maintained strong rapport with 200+ customers through active listening and
personalized communication, resulting in a 95% customer satisfaction rate.
Maintained a 95% accuracy rate in providing accurate, valid, and complete information to customers
by utilizing advanced CRM tools and methods, resulting in a higher customer satisfaction rating by
20%.
Analyzed fleet and operations data to identify cost-saving opportunities, resulting in a 15% reduction
in operational expenses within the first quarter of implementation.
CERTIFICATES
Certificate of CoreIMS ( Core Inventory Management System ) and Life Cycle Management
Certificate of M3 (Military Maintenance Management) and PBM (Property Book Management)
Diploma of Azerakhsh Computer and English Language center in English Language
Diploma in agriculture from kabul University
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