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Click here or scroll down to respond to this candidateCandidate's Name
Sales/Marketing/Customer Care Professional with Significant Accomplishments in Outside/Inside Sales, Lead Generation, Marketing and Business Management/Development. Various Vertical Market Focus including but not limited to: Healthcare, Insurance, Transportation, Manufacturing, EducationMadison, WIPHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEEXPERIENCECollabera, ProUnlimited/Magnit - Cigna, Remote Customer Service Senior Representative, Telemarketing Senior Associate, Customer Service Lead RepresentativeAug 2021 - February 28, 2023Provider of Medicare Supplemental Insurance PlansCustomer Retention outbound "welcome" calls, educating Members of their health benefits and answering questionsManaged a Team of 15; Trained, mentored, monitored and coached AssociatesInbound/Outbound calls of perspective new members, qualified and facilitated leads for licensed agentsCalled upon existing members: facilitating "up-sell" of PDP plan to MAPD; confirming with members current plan with Cigna expiring (were they aware they've enrolled in another plan); participated in piloting RSVP for seminars projectJ.J. Keller & Associates Inc, Neenah, WI Sales Rep.Jan 2015 - Dec 2019Provider of Compliance Solutions Focusing on DOT, Transportation, SafetyResponsible for companies requiring DOT Compliance; selling products, software, services (SaaS), and trainingWest Business Services (Horizon Pharma, American Express), Neenah, WI Sales AssociateDec 2011 - Dec 2015Provider of Outsourcing ServicesResponsible for calling on health care providers; educating customers on arthritis medications and benefits; Global Corporate Procurement; (AMEX): Calling customers & obtaining a commitment to speak with an AMEX Representative; Customer Care Professional, Small Merchant Acquisitions, AMEX; Responsible for obtaining new AMEX Merchant salesEDUCATIONMadison Area Technical College, WIGeneral Studies, Fashion MerchandisingTarrant County Junior College, WIAMAEI Finance and Accounting.SKILLSB2B Senior Sales; Inside/Outside Sales; Cold Calling; Customer Support/Service; Relationship Building; Membership Sales; Inbound/Outbound Calls and Sales; Generating Operating Reports, Security Awareness and Inventory ControlNew Business & Marketing Strategies Development; Integration of Technology and Customer Business Processes; Develop and Implement Effective Training and Marketing Materials; DOT Compliance Products, SaaS and Consulting ServicesDevelopment Tools and Software Sales Experience; Special Marketing Campaigns to Increase Sales and RevenueProfiling and Targeting Accounts, Exceeding KPIs, Translation Solutions (Simple, Complex, Written, Digital, Technical)ERP, CRM, BPO and ITO Solutions and Experience, Microsoft Windows, Microsoft Office, Sales Force, WebEx, SharePoint, PowerPointAWARDSNumerous Awards for Sales Achievements, Exemplary Customer ServicePresident ClubsMultiple PromotionsLANGUAGESEnglish |
