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Title Customer Service General Manager
Target Location US-IL-Sterling
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Charles St.Rock Falls, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceUtility Locator TechnicianUSIC - Bureau County, ILMay 2022 to PresentLocate underground utilities so excavators can dig. Prevent damages from happening to infrastructure. Senior Parole AgentState of Illinois - Rockford, ILOctober 2020 to April 2022Supervised up to 80 parolees. Made sure they followed the rules and regulations of parole. Transported parolees from out of state and in state back to prison. Case management of their movements and documentationDietary SupervisorState of Illinois - Dixon, ILMay 2018 to October 2020Supervised 50 inmates to prepare meals for general population. Weekly meal planning and inventory. Cleaning and sanitizing the kitchen and dining hall. Correctional OfficerState of Illinois - Dixon, ILJanuary 2013 to May 2018Completed shift documentation, patrolled the hallways of the housing units, escorted inmates to meals, gym, yard. Took inmates to medical and court writs. Forklift OperatorWalmart Distribution Center - Sterling, ILJune 2011 to December 2012Brought freight down so the order pickers could fill orders. Moved empty pallets around. Went behind to pick anything that the order fillers missedCo-ManagerWendys - Dixon, ILSeptember 2010 to June 2011Opened a new store. Responsible for training of crew, customer service, and P&L responsibilities. General ManagerSapp Bros Travel Centers - Peru, ILMay 2010 to September 2010Successfully managed a fast food restaurant. Supervised 16 people. Responsible for inventory, labor, monetary management and P&L responsibilities.Temporary assignment to Stanley-NationalLumea Staffing - Sterling, ILSeptember 2009 to December 2009Dock Supervisor which madesure the correct product was being shipped to the correct stores. Route SalespersonBrims Snack Foods - Jackson, TNJuly 2008 to June 2009Managed a route that averaged $4500 in sales. I prospected for new customers and merchandised all the product for the existing customers.General ManagerLittle Caesar's - Jackson, TNOctober 2006 to July 2008Successfully managed a fast food restaurant. I reached the assigned goals that were set Forth in each and every period. I maintained a 56% for food, paper, and labor with sales volume of an average of $13,000. Supervised an average of 16 personnel at one time. I was responsible for training, customer service, and product ordering. Center ManagerGoodwill Industries of Middle Tennessee Inc - Jackson, TN October 2003 to April 2006Successfully managed a non-profit high dollar retail store, donations centers and transportation for the West Tennessee district. Implementation of numerous sales ideas and reconfiguration of the store in both layout and procedures increased sales profits by 30 % and increased net income by 145% over previous years. At start of my employment the store was 6 months from closure. I was able to elevate it to its current status of number 2 in the company. Since my arrival the store hit its highest sales dollar figure for this region making it the number 1 store for a few days. Since November 2004, under my direction, the Jackson store has received nomination for store of the month every month, winning the award twice. Restaurant General ManagerLoves Travel Stops - Jackson, TNJanuary 2003 to October 2003Profitably managed a high volume, 24-hour fast food restaurant. Which employed 20+ employees at any given time. Effectively managed labor, inventory, expenses, and customer care, allowing store profits to increase. Store profits increased 20% over the previous year. Earning the #1 ranking in the company. Obtained and maintained the locations highest health standards, Earned a Serve All certificate, and kept employee turn over to minimum allowing me to cut training costs. I was recognized by the company for this and became a trainer for new store set-ups.Assistant ManagerLove's Travel Stops & Country Stores - Jackson, TN December 2001 to January 2003Instrumental in obtaining #1 ranking for travels stops in the company. Offered numerous sales suggestions and recommendations for layout and inventory procedures. Allowing better efficiency with displaying and stocking of merchandise. Implementing better inventory procedures, control over back stock, and allowing for better productivity for cashiers with customer service and stocking of merchandise. Developed better relationships with vendors, allowing for quality and quantity of product to fit the stores needs. Responsible for training of associates in customer service, inventory control, cash register operation, and merchandising.Account ManagerRent A Center - South Bend, INMarch 2001 to September 2001Worked in account collections and deliveries. I was responsible for company vehicles. Department Head, Outside Receiver, Sales Associate The Home Depot - Jackson, TNOctober 1998 to February 2001Started with Home Depot as sales associate and promoted quickly within the company. Took on the Outside Receiver position where I was responsible for inventory control and trucking deliveries and distribution to proper locations. When I was promoted to Department Head taking on the role of trainer for associates in product knowledge to better promote customer satisfaction. I was responsible for driving new business for my department by acquiring new accounts for the store. Maintaining knowledge of department financial statements and adjusting labor, merchandising, and product inventory to acquire the companies desired standards for sales. Co-Manager, Outside Sales Mgr., Manager Trainee84 Lumber Co., Jackson, Goodlettsville - Bartlett, TN March 1997 to September 1998Took position with 84 Lumber as Manager Trainee. As a trainee I was responsible for setting up new accounts, yard displays, building loads, blueprint takeoffs, setting up projects for customers, and merchandising. Promoted quickly to Outside Sales Manager acquiring the task of driving business for the company. I was responsible for going out and soliciting and acquiring new accounts, maintaining established accounts and ensuring that my staff was properly doing the same. Promoted to Co-Manager added trainer to my list of responsibilities as well as properly maintaining the business financials to ensure meeting sales goals.EducationB.S.B.A in Management/MarketingCreighton University - Omaha, NE1995Skills German Outside Sales Profit & Loss Law EnforcementCertifications and LicensesDriver's LicenseForklift CertificationFirst Aid CertificationCPR CertificationFood Handler CertificationAdditional InformationSkillsComputer Proficient in Microsoft Window ME, Lotus, Power Point, Internet Navigation Takeoffs of BlueprintsForeign Language: German

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