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Title Store Manager Customer Service
Target Location US-AZ-Phoenix
Email Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Buckeye, AZSummaryCustomer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.Skills Competitor Monitoring Budget Administration Operational budgeting Supply Ordering Store Merchandising  Store operations oversight Payroll Management Team motivation Cash ManagementExperienceBanter by piercing pagoda Glendale, ArizonaStore Manager08/2021 - Current* Prepared monthly reports on sales figures, expenses, profits.* Maintained accurate records of employee performance reviews.* Identified opportunities for cost savings through waste reduction initiatives.* Developed strategies to maximize sales and profitability.* Created weekly work schedules for store personnel.* Managed daily banking activities such as deposits and withdrawals.* Conducted daily store operations, including opening and closing procedures and cash handling.* Oversaw inventory management through cycle counts, audits and shrinkage control.* Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.* Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.* Completed thorough opening, closing, and shift change functions to maintain operational standards each day.* Trained and mentored associates to teach daily tasks and procedures.Ross Dress for Less Phoenix, ArizonaArea Supervisor12/2019 - 04/2021* Performed daily inspections of equipment to identify potential maintenance issues before they occurred.* Enforced company policies while maintaining a fair and consistent approach among staff members.* Analyzed sales data from various reports to determine areas where improvements could be made.* Conducted regular safety audits to ensure compliance with occupational health standards.* Managed payroll activities including timesheets submission and approval process.* Responded promptly to any emergency situations that may have arisen during business hours.* Trained new employees on policies, procedures, product knowledge, customer service techniques.* Ensured accurate inventory levels through periodic counts and cycle counting.* Developed and implemented truck loading processes to simplify and maximize drivers' time.* Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.* Processed credit card payments and counted back change and currency with accuracy rate.Salvation Army ju Fontana, CaliforniaStore Manager04/2010 - 06/2019* Maintained accurate records of employee performance reviews.* Established customer service standards and monitored staff compliance.* Recruited, trained and supervised new employees.* Conducted daily store operations, including opening and closing procedures and cash handling.* Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.* Preserved product quality by maintaining stockrooms and disposing of damaged items.* Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.* Oversaw storewide merchandising benchmarks to maintain operational excellence.* Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.* Completed thorough opening, closing, and shift change functions to maintain operational standards each day.* Delegated work to staff, setting priorities and goals.Education and TrainingRichards Beauty College Chino, CACosmetology License in Cosmetology04/1993Don Antonio Lugo High School Chino, CAHigh School Diploma06/1991

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