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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIN OH KYEXPERIENCEHuman Resources Business Partner with Prosegur USIN OH KY06/2023 Presently as a HRBPCustomer, client, and employee relationsRecruitment, training, development, and hiring.Ongoing help with all responsibilities and operations involving system software and office support programs for accounts for new and complicated security initiatives.Establish operational and processing standards to ensure that effective processes abide with rules, regulations, and updates.I have an excellent sense of detail and am quick to adapt.To reduce repetition, I employ my problem-solving abilities.I've evolved into a crucial position-member of the HRBP team, improving and focusing on quality control.Sunstates Security at Burke Inc.Cincinnati, OH10/2023 06/2023 as Security Supervisor/Account ManagerTraining and Incident Response Management.Technical writing with security monitoring and DAR and IR reports.Excellent public speaking and communications skills.As a logical issue solver, implement operational and processing standards to ensure that effective procedures abide by rules, regulations, and adjustments.I adapt to changes fast and reduce duplication by using my problem-solving abilities.I've grown into a key team player with a crucial role.Sunstates Security at Thermo Fisher Scientific part of PPDHighland Heights, KY11/2021 10/2023 as Security Supervisor/Account ManagerI greet all customers, suppliers, workers, and contractors and assure their safety as well as the safety of the premises in my capacity as the first point of contact.Keep an eye on and audit everything that occurs on the property and at the front desk.Help on an ongoing basis with all tasks and endeavors with Silvertrac Daily Activity Reports.Establish operational and processing standards to ensure that effective processes abide with rules, regulations, and updates.I adapt to changes fast and reduce duplication by using my problem-solving abilities.Thanks to my additional knowledge in information technology and desktop support, I've evolved into a crucial team member as a technician on call.Verify that all doors and CCTV cameras are secure and under surveillance.Sunstates Security at Coca-Cola ConsolidatedCincinnati, OH 08/2019 01/2020Erlanger, KY 01/2020 11/2021Security Officer, Truck GateI monitor product operations for incoming deliveries and extend a warm greeting to all customers, suppliers, and staff members as the first point of contact.Use the Inbound Delivery Sheet, SharePoint, and radio to follow up on receiving and report that the production load is secure and prepared for dock confirmation.Enforce operational and processing procedures to guarantee that efficient practices adhere to rules, policies, and changes as quickly as possible.I respond to changes quickly and use my problem-solving skills to steer clear of repetition.I've developed into a valued team member thanks to my increased experience with leadership and communication.The assignment led to the acquisition of CPR, Chemical, and OSHA certificates.BMV Office East Side HamiltonHamilton, OH 06/2019 08/2019AgentOversee customer transactions for Ohio-issued titles and driver's licenses.As transactions are completed, address client inquiries and provide guidance.Assist in opening and closing the branch office each day.Check transactions for accuracy, timeliness, and compliance with accounting rules.Resolving or escalating client issues in coordination with teams and management.File applications, transactions, and titles as they are finished throughout the day.Whelan Security at Miller Coors BreweryTrenton, OH 01/2019 06/2019Security Officer, Truck GateOversees all inbound and outbound product operations.Check identification of all drivers, merchants, and visitors at the truck gate.Ensure the security of outgoing shipments, and compare inbound seals against BOL.Integration of SAP software with customer data and delivery activities to certain yard docks.Ahead, part of RoundtowerKenwood, OH 09/2017 to 7/2018Operations AnalystWithin Customer Job Scheduler, focus on jobs and batch management of the production system, as well as the investigation and correction of production problems.Utilize client SOPs to complete service requests and handle problems (SOPs)Provide customers with daily turnover reports as necessary.When an event occurs, let clients know how long it will take to get their dispatched tickets.Sort consumer calls according to their severity ratings.Monitor client calls throughout their entire lifecycle (from start to finish) to ensure that they are resolved in accordance with the established Service Level Agreement (SLA)Elevate customer calls to the proper management level when thresholds are exceeded.Offer account administration services, including the ability to create, disable, terminate, and rename user accounts.iTech Technologies at Tata Consultancy ServicesEastgate OH 03/2015 06/2016Service Desk AnalystCompleted all service orders on schedule and answered all incoming calls.Work with technical staff to collaborate on the resolution or response of service support queries rather than reassigning technical questions.Conduct inquiries, reach judgments, and manage incident tickets.The system for the knowledge base was improved, and every action was recorded.Create and uphold solid client connections.Proven ability to debug hardware, software, and networksEDUCATIONAssociates in Network Computer Business Administration Technology, Cincinnati State Technical College, Cincinnati, Ohio, 2013Associates in Computer Network Administration, Tidewater Technical College, Newport News, Virginia, 2003Department of Business Marketing, University of Cincinnati, 2015Programming, ITT Institute College, Norwood, Ohio 2005Engineering, Thomas Nelson Community College, Hampton, Virginia, 2000 |
