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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Irving, TXEDUCATIONTexas A&M University-Commerce, Commerce, TXB.S. in Psychology (Concentration: Social Psychology) May Street Address B.S. in EnglishWORK EXPERIENCEMeow Wolf, Grapevine, TX June 2023 - March 2024Guest Service Specialist (Employee of the Month, July 2023) Crafted memorable experiences for over 300 guests daily by creating personalized interactions that encourage engagement with the space Mastered knowledge of the 165 art pieces in the exhibit and how each plays a part in the larger Meow Wolf story Maintained safety inside and outside of the exhibit by clearly outlining safety protocols to guests before entering and remaining vigilant to any potential security or safety risks that arise throughout the day Operated point of sale systems and encouraged upgrading of tickets in order to drive company profit and provide optional guest experience Developed over 10 unique character roles, including make-up and costuming, in order to further immerse guests in the worldOmni Hotels & Resorts, Las Colinas, TX April 2022 - April 2023 Food and Beverage Supervisor Oversaw operations of three food and beverage outlets simultaneously to ensure consistent service for all guests Designed and implemented guest engagement activities weekly in order to drive sales Assisted with the development of menu items including drink creation for six new drinks and employee training Created office documents including: summaries of daily operations, compiling sales data for upper management, and monitoring guest satisfaction and comments via guest surveys Analyzed staff performance metrics using Medallia data to identify areas for improvement and provided targeted coaching Contributed to the profitability of the restaurant through supply usage and staffing cost control measures Assisted with the overall operation of the outlets including; guest service, expediting, and re-stocking Great Wolf Lodge, Grapevine, TX April 2021 - April 2022 Food and Beverage Supervisor Provided supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, inventory, receiving, and personnel related matters Guided operations in seven separate outlets including; Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks Monitored performance of staff, providing real time feedback and coaching for over 30 employees Responded to employee/guest concerns and escalated to leadership as appropriate All Star Management, Irving, TX October 2020 - April 2021 Cashier/Server Operated the micros point of service system in order to assist customers Trained new hires in micros system and proper station organization for over five positions Ensured customers had an enjoyable experience by providing accurate information about hotel amenities and resolving any issues or conflictsCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Irving, TXCharles Schwab, Westlake, TX February 2019 - August 2020 Client Banking Specialist Answered and de-escalated calls from clients Managed hundreds of client accounts and records Provided education and guidance regarding bank products Troubleshot client's technical issues Reported and filled client fraud and dispute claims within the legal timeline outlined in Title 18 Old Chicago, Ft. Worth, TX October 2017 - February 2019 Server, Trainer, and Host Assessed guest needs and concerns in order to insure a pleasant visit Designed and managed customer waitlist and reservations for up to 30 parties at a time Certified to train new hires in host responsibilities Organized food orders in the kitchen and made sure orders went out correctly and on time Fish Window Cleaning, Haltom City, TX September 2016 April 2017 Administrative Assistant Sorted and filed paperwork to maintain standardization across a minimum of five technicians Collected customer payments and made bank deposits weekly Handled phone calls and emails to contact customers and partner companies Interviewed and processed paperwork to hire technicians |
