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Click here or scroll down to respond to this candidateCandidate's Name
Collections RepresentativePeoria, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced in various areas of management, multiple years in call centers, customer services, and collections.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperiencePreventative Healthcare AdvisorLife Line Screening - Kankakee, ILSeptember 2021 to PresentRemote based atmosphere. Providing customer service and sales in the healthcare field. Educating on the value of long-term health and preventative screening products. Basic clerical, payment processing, and appointment scheduling.Customer Service RepresentativeCustomer Contact Services - Bourbonnais, ILMay 2018 to June 2020Assist customer in setting up online health care reward accounts. Resolve online registration issues via telephone. Provide quality customer service, answer any questions, and give descriptive program details to the customer pertaining to the rewards program. Counselor/facilitatorSpringfield Urban League - Springfield, ILJanuary 2014 to March 2016Lead a group of young adults in parenting and relationship counseling. Including teaching computer literacy, resume building, mock job interviews, and basic financial literacy. As a facilitator, I responsible for core assignments and basic record keeping. These tasks included general data entry and customer service experience.Collections RepresentativeCCB CREDIT SERVICES - Springfield, ILOctober 2006 to January 2014ResponsibilitiesMake/receive in/outbound calls in high call volume environment. Data entry, skiptracing, a schedule payment plans and transactions. Type 40+ wpmAccomplishmentsTop Collectors certificationSpringfield Urban League Leadership Award.Skills UsedProblem solving, team work, customer service and competent collections knowledge. ContractorColeman Construction - Jacksonville, IL2006 to 2013Independent ContractorConstruction Carpenter - Jacksonville, IL2006 to 20132006 to 2013 Bolted, nailed, aligned and blocked up under forms Coordinated work activities with other construction project activities. Estimated material and worker requirements to complete jobs. Selected and ordered lumber and other required materials. Covered subfloors with building paper to keep out moisture and laid hardwood, parquet and wood-strip- block floors by nailing floors to subfloor and cementing them to mastic and asphalt base. Trained and managed seven team crew to measure, cut, and cover sub-floor applied caulking compounds by hand and with caulking gun to seal crevices and achieved significant improvements in their productivity Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery to conform to grade specifications. Inspected ceiling and floor tile, wall coverings, siding, glass and woodwork to detect broken and damaged structures. Trained workers in construction methods, operation of equipment, safety procedures, and company policies. Coordinated work activities with other construction project activities. Estimated material and worker requirements to complete jobs. Construction LaborerVaughn Rehabilitation and Restoration - Springfield, IL 2003 to 2006 Erected scaffolding, shoring and braces. Cut timbers, lumber and paneling to specified dimensions and drilled holes in timbers and lumber. Fastened timbers and lumber with glue, screws, pegs and nails, and installed hardware. Smoothed and sanded surfaces to remove ridges, tool marks, glue and caulking. Positioned and held timbers, lumber and paneling in place for fastening and cutting. Constructed forms then assisted in raising them to the required elevation. Selected tools, equipment and materials from storage and transported items to work site. Cleaned work areas, machines and equipment, to maintain a clean and safe jobsite. Assistant Manager RetailFoot Locker - Bourbonnais, ILSeptember 2001 to December 2003Customer service and retail sales. Labor and cash management. Control loss prevention by performing regular merchandise cqhecks, as well as scheduled merchandise audits, and store meetings. Set up sales displays and signage. Daily store operationsMachine OperatorBunn-O-Matic - Springfield, IL2001 to 2002 Repaired and maintained equipment. Adjusted handwheels and depressed pedals to drive machines and controlled attachments, such as blades, buckets, scrapers and swing booms. Lifted metal parts and stock onto machine, manually and using hoist, and secured it on machine table, in chuck and holding fixture, using wrenches, to assist in setting up machine. Fed metal parts and stock into automatic metalworking machines and removed machined parts from machine after prescribed period of time and at end of machining cycle. Removed metal chips and shavings from surfaces of machines with rag and airhose and wiped surfaces of machines with rag to remove excess oil. Removed burrs and excess metal from machined parts, using files, sandpaper, emery cloth and grinding machine.EducationHigh school diploma in Construction Project Management Phoenix University - Springfield, ILSeptember 2012 to April 2015Certificate of Business & Clerical Operations in Business & Clerical AdministrationsJanuary 1996 to July 1996Diploma in General StudiesKankakee Sr High - Kankakee, IL1990 to June 1993Skills Excel Organizational Skills Management Collections Food Service Food Prep Busser Call Center Customer Care Customer Service Customer Support CSR Caulking Restoration Industry Experience Construction Management Equipment Repair Drywall Carpentry Electrical Experience Project Planning Blueprint Reading Loss Prevention Project Management Construction Facilities Maintenance Assembly Remodeling Sales Handyman Fabrication Computer Networking Heavy Lifting Cash handling Word processing Forklift Hand tools Computer skillsCertifications and LicensesOSHA 10November 2013 to Present1. 10-hour training courses as a convenient way for workers to learn about hazard avoidance, workers' rights, filing an OSHA complaintOSHA 30November 2013 to PresentThe OSHA 30-hour Construction Industry Outreach Training course is a comprehensive safety program is specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues.Counseling CertificationFood Handler Certification |
