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Click here or scroll down to respond to this candidateRITAALLSOPEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Saint Paul RoadWoodlawn, TN Street Address
Bold ProfileProven leader with a track record of enhancing operational efficiency and customer satisfaction at The Salvation Army Family Store & Donation Center. Skilled in inventory control and staff management, excel in fostering team leadership and implementing cost-reduction strategies. Achieved significant improvements in client relations and compliance, driving revenue growth and operational excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Dedicated Agricultural professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.PROFESSIONAL SUMMARYThe Allsop Farms - Manager of Operations4550 Saint Paul Road Woodlawn, Tn. 37191 04/2012 - Current WORK HISTORYEstablished positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.Identified and resolved unauthorized, unsafe, or ineffective practices.Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.Ensured compliance with industry regulations, maintaining an safe working environment for staff members.Optimized inventory control procedures to minimize stockouts and excess inventory levels.Developed strong relationships with suppliers, resulting in reduced costs and better quality products.Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.Decision-MakingCustomer ServiceStaff ManagementTeam LeadershipInventory ControlEmployee MotivationGoal SettingRevenue GenerationCustomer RetentionCost ReductionProblem-SolvingEmployee relations and conflictresolutionProject planning and developmentWarehouse OperationsOperational EfficiencyMaintaining ComplianceSKILLSPolicies and proceduresimplementationSales PresentationsClient RelationsCustomer RelationshipManagementAshford UniversitySan Diego, CA 09/2017MBA: Business/ HRAustin Peay State UniversityClarksville, TN 03/2000No Degree: American Sign Language(ASL)EDUCATION 3.74 GPAExtracurricular Activities: I tooka course to advance my learningof sign language.The Salvation Army Family Store & Donation Center - Family Store Manager701 South Clay Street Hopkinsville, Ky. 42240 09/2021 - 03/2024 The Salvation Army Corps. - Bookkeeper/HR Manager304 East 7th Street Hopkinsville, Ky. 42240 07/2018 - 09/2021 Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.Managed inventory control, cash control, and store opening and closing procedures.Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge. Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.Rotated merchandise and displays to feature new products and promotions.Maximized sales by creating innovative visual merchandising displays and store layouts.Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth. Approved regular payroll submissions for employees. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.Reconciled daily sales transactions to balance and log day-to-day revenue.Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed. Maintained and processed invoices, deposits, and money logs. Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position. Reconciled and corrected issues with financial records. General Care Convalescent Center - AdministrativeAssistant/Bookkeeper/HR ExecutiveClarksville, TN 04/1990 - 04/1996Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.Ensured accurate record-keeping with diligent data entry and database management for vital company information.Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Scheduled office meetings and client appointments for staff teams. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.Restocked supplies and placed purchase orders to maintain adequate stock levels.Executed record filing system to improve document organization and management.Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.I have taken a course years ago in Sign Language to brush up on any new slang's. I have a hearing impaired daughter and communicate with her through sign.SIGN LANGUAGE |
