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Click here or scroll down to respond to this candidateS I E R R A M . MALONEOBJECTIVETo secure a position and use my leadership, dedication and communication skills to the best of my ability.EXPERIENCEMarch 2015 January 2023 P.O.G., LLCOffice Manager Nashville, TNAnswer call inflow of clients and all potentials accordinglyFiltering company emails and delegating to the appropriate departmentIn charge of bookkeeping to include payment posting, automatic payment set-up, and past due accountsEmployee payroll, hours worked and some aspects of HR as neededSEO marketing campaign experienceWorked in the office and both remotely when I moved to MS. October 2012-September 2014 Alive Hospice-Inpatient Team Secretary Nashville, TNClinical staff scheduling for inpatient units as neededDaily ADP/Payroll adjustmentsConstant communication with the intake department to assist with both, the patient and family transitionsMake up and organization of patient charts; to include legal documents and medical historyMultiple administrative dutiesScanning charts and legal documents into onbase systemsOrder unit supply and nutrition room stockJanuary 2010 - October 2012 Merion Realty Management Assistant Property Manager- The Estates at Brentwood Brentwood, TNRent collection, property financials, process moveouts and manage delinquencies.Lead leasing staff in accomplishing property goals while accomplishing daily and monthly tasks/reportsRenewals, resident retention and manage staff2 3 3 MAGNOLIA B LOSSOM DRHERNANDO, MS 3 8632 PHONE PHONE NUMBER AVAILABLES I EMAIL AVAILABLE2Marketing Manager-Inverness Lakes Apartments Mobile, ALMarketing and other activities geared towards generating trafficWork frequently with residents/prospects to lease apartments, renew leases, resolve problems and ensure resident satisfactionManage payments and maintenance requests in a timely manor through Yardi softwareDecember 2007 January 2010 Team HealthCustomer Service RepresentativeLead Supervisor Knoxville, TNProvide information per client, clinical and nonclinical specificationsObtain demographic and assist nurse triagePaging of on-call nurses and physiciansProper phone etiquette and customer serviceOutbound calls, documentation requirements and updating reportsRepresentation of various MD/community nurse advice lines, health insurance facilities and referral services.Employee break schedules and staffing adjustmentsUpdate various reports and report to Supervisor/VP April 2006- December 2007 South Eastern Orthopedics( SEO Therapy) Medical Office Manager (2 clinic locations) Knoxville, TNAssist patients on a day to day basisVerify insurance benefitsSchedule appointments from surgeryCollect co-pays/reports/keep track of medical chartsAssist 10 Physical and Occupational Therapists + PTAssistantsOrder office supplies and prepare for clinic meetings 2003-2009 Tennessee Army National Guard92A Logistical Supply Specialist Lenoir City, TNDeployed to Iraq in January 20053Received the Army Achievement Medal for outstanding knowledge of civilian worldCoordinated shipping requests for multiple units at a central staging areaPerformed computer supply ordering with database reports on daily basisInventory and supply updating through AS400 (Inventory management software)EDUCATIONJanuary 2007 June 2008 South College Knoxville, TNBusiness and MarketingJanuary 2006- Dec 2006 Lake Superior State Univ. Saulte St. Marie, MIGeneral Studies2002-2004 Elk Rapids High School Elk Rapids, MISKILLSCustomer Service and Remote ExperienceInitiative-taking and Self MotivatedProficient knowledge of Microsoft word, Excel, and Spreadsheets Type 50 + Words Per MinuteExcellent Communication SkillsMultiple Phone and Computer Screen UsageADP Payroll systemMedical and Electronic Scanning of Records |
