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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDINFlexible and hardworking professional with over 15 years of experience working in the Medical Office Management, Phlebotomy, and Donor Services industries. Dedicated leader and excellent communicator focused on . Skilled in customer service and driven to have a positive impact on a team.AREAS OF EXPERTISECustomer Service Management Donor Management Phlebotomy Client Relations Medical Office & Clinical Laboratory Management Patient Safety Team Leadership & Supervising Microsoft Office SuitePROFESSIONAL EXPERIENCEDonor Specialist II 10/2014 PresentNew York Blood Center, New York, NYCompletes all donor collections processes while providing a caring client experience to all patients.Collaborates with Medical Director and Regional Collections Manager to assist with donor flow.Developed and implemented plans to engage donors, resulting in an increase of new and repeating patrons.Oversees and trains team of 25 phlebotomy technicians as Lead Phlebotomist.Regularly recognized as a Top-Performer within the region with excellent work ethic and great attention to detail.Strictly adheres to all procedures and safety standards defined by the FDA and NJ and NY Department of Health.Phlebotomist 04/2012 10/2014Ritter Laboratory DBA Chempath Diagnostics, Suffern, NYPerformed and logged blood and specimen collections for testing.Specialized in geriatric and nursing facility care, ensuring to utilize proper techniques for best results.Developed and built lasting relationships with patients through superior customer service.Coordinated with multidisciplinary team to complete all assignments in a timely manner.Office Manager 06/2009 - 04/2012Sarita Rastogi MD PA, Hackensack, NJPromoted from medical assistant after displayingManaged medical records for busy private physicians office.Developed workflows to assist doctors with patient care and intake procedures.Supervised office operations and ensured workplace efficiency in order to provide patients with the best experience.VOLUNTEER WORKMedical Assistant 2012Hackensack University Medical Center, Hackensack, NJAssisted medical staff with a variety of patient care duties.Managed medical records and completed other clerical functions in coordination with team.Implemented EKG tracing submission techniques.EDUCATION & TRAININGAssociate of Science in Health Services / Allied Health / Health Sciences - Berkeley College, Dover, NJTrained in Apheresis Machines New York Blood Center, New York, NYTrima Trained New York Blood Center, New York, NY |
