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Click here or scroll down to respond to this candidateCandidate's Name
Dynamic, highly motivated, detail-oriented Account Manager seeking theopportunity to pursue a rewarding career in marketing and sales. Street Address West Tierra Buena LanePhoenix, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCERYNO Strategic Solutions Senior Account ManagerOCT 2023 - PRESENT Create cross-channel full funnel digital marketing strategies and communicate performance results with clients Manage a book of client account ranging from $150K-$1.5M in monthly revenue Consistent track record in exceeding client goals and seeing positive YoY ROI results from marketing efforts Navigate and support in client escalations and resolution Client Relations Manager DEC 2020 - OCT 2023 Developed improved systemization and processes to bridge Sales and Operations Teams inconsistencies Collaborate with other departments to improve efficiency and processes Manage a team of Junior to Senior Account Managers and Onboarding Specialists accounting for 93% of our recurring revenue Hiring, recruiting, team development, employee development, and training of the Account Management and Onboarding Departments Built out and implemented career pathing for my team resulting in 3 employee promotions so far this year Conduct monthly, quarterly, and annual performance reviews with employees Attend weekly meetings with the President of Digital Marketing and COO to discuss team initiatives, challenges, and goalsPREVIOUS ROLES:National Account Manager JUN 2019 - DEC 2020Project Manager AUG 2018 - JUN 2019Hubbard Family Swim School Executive Assistant/ Supervisor FEB 2014 - MAY 2018 Well-organized, resourceful and highly adept at performing multiple tasks concurrently. Successfully coordinated community and staff events, expos and fundraisers. Appropriately managed shifts and acted as mentor and trainer for new staff. Excelled at building relationships and meeting customers needs, both directly and over the phone.SKILLS-Creative and technical mindset Effectively collaborates with others toensure goals, deadlines, and results areattained Excellent interpersonal, analytical,organizational and communicationskills Capacity to prioritize and manage awide range of responsibilities within afast-paced environment Aptitude for learning new concepts andworking well under pressure Leadership and mentoring ability-Strong oral and writtencommunication skillsKnowledge of Webmaster Toolsincluding Google Analytics, Google Ads,Google Business Profile, Google SearchConsole, AWR,BrightLocal, and SEMRush Experience with ManageWP, G-SuiteTools, Salesforce, Excel, PowerPoint,Photoshop, Illustrator, OutlookCERTIFICATIONSGoogle Search AdsGoogle Display AdsStarbucks Coffee Corporation Shift SupervisorOCT 2009 - APR 2014 Effectively delegated and initiated tasks necessary to operate the store with maximum productivity. Delivered world-class customer service, provided support and leadership in an energetic environment. Inspired and coached new partners through personal knowledge and experience while implementing the use of Starbucks trainingmodules and upholding Starbucks Policies and Procedures.Wheel of Fortune Sony Pictures Entertainment Prize CoordinatorJUN 2001 - APR 2008 Assisted in producing episodes of the game show, Wheel of Fortune, for 7 seasons. Selected prizes for each episode and worked with the prize procurement agency for award fulfillment to contestants. Formatted scripts for each episode, researched and wrote announcers copy for show prizes, special guest stars copy for specialty themed weeks and Vanna Whites copy for remote prize shoot footage. Efficiently performed production duties - script changes, Bonus Round assignment, prize changes, monitoring prize footage and any prizing elements to ensure accuracy within the specific episode. Administered detailed episode notes distributed for use inter-departmentally and by SPE Corporate Executives. Coordinated and facilitated staff production meetings. REFERENCES AVAILABLE UPON REQUESTEDUCATIONART INSTITUTE OF PHOENIX 2000 Associates of Applied Sciences, ComputerAnimation - Graduated with HonorsXAVIER COLLEGE PREP 1995 |
