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Click here or scroll down to respond to this candidateCandidate's Name
Clearwater, FL Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYSeeking to further my career in Customer Service or Administrative field. Excellent teacher/trainer; patient and effective when working with a wide range of personalities.Project and goal oriented, committed to task completion. Highly effective learning, comprehension and retention with new systems, programs, standards and methods.Proficient in computer skills (Microsoft Word, Excel, PowerPoint, QuickBooks, & 10 key (numeric))Excellent customer relation skills, able to solve complex employee and client issues.SKILLSSchedule ManagementPerformance monitoringRegulatory ComplianceProduction MonitoringCoaching and MentoringKey Performance IndicatorsProduct ManagementOperations ManagementPerformance ImprovementWORK HISTORY08/2021 to 04/2024 Tech Support Team Lead of Voice, E-ticketing, and Nesting Computer Generated Solutions Inc. Tampa, FlCreating cases via OCPM and Microsoft Dynamics per IBM Navigation and knowledge of Lenovo products and websites Corresponding with IBM in regards to warranty of customers device Assisted agents with unsatisfied customers.Trained new team members by relaying information on company procedures and safety requirements.Managed schedules, accepted time off requests and found coverage for short shifts. Coached team members in techniques necessary to complete job tasks. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.Worked different stations to provide optimal coverage and meet production goals. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.Developed monthly and daily production output plans to deliver on customer service and financial metrics.Promoted high standards through personal example to help each member understand expected behaviors and standards.Assisted in recruitment to build team of top performers. 05/2021 to 08/2021 Covid Vaccination Appointment Setter/Covid Help Center Assistant CDC Covid United StatesAssist with answering questions regarding COVIDAssist with answering questions regarding COVID VACCINATIONS Discuss ALLERGIES and VACCINATION complication.Addressed client inquiries and updated database information. Scheduled and confirmed appointments and meetings for senior management team. Acted as first point of contact and set appointments for prospective clients. Screened potential customers to determine interest and requirements for products and services of company.10/2007 to 01/2008 Executive AssistantDesoto And Company (New York Life) Clearwater, Fl Corresponding with Insurance companiesCorresponding with clientsSet-up client policiesPreparing quotes for small groups/individualsAnswering TelephonesFiling, maintaining and safeguarding confidential client information and records Appointment SettingMailings.01/2006 to 04/2007 Sales AssistantWellcare Tampa, FlAgent Customer ServiceTech Support (Agent Contracting Tool)Data entry in Salesforce.com (ProdAgreements & Applications)Commissions (Agent)Send Applications to ASIReviewing & maintaining Medicare members FilesHTML EmailsBuild/Create MapsDesigning/Organizing/Update SpreadsheetsOrder SuppliesFiling.EDUCATION05/2005 Diploma: Computer Science And ProgrammingBloomingdale High School - Valrico, FLWeb DesignKeyboarding SkillsComputer RepairBusiness CommunicationPeer MediationREFERENCESCaryn Warren - Ops Manager CGS/Lenovo - 770-530-2645 Matt Johnson - Ops Director CGS/Lenovo - 813-727-7757 Jentil St.Hill - IT CGS - 786-436-8967David Taylor - Personal - PHONE NUMBER AVAILABLE/pre> |
