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Click here or scroll down to respond to this candidateCandidate's Name
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Professional SummaryExperienced Restaurant Manager with over 10 years of high-volume, fine-dining experience, specializing in upscale steakhouses. Passionate about hospitality and guest satisfaction, with a proven record of enhancing guest experiences and driving financial profitability. Dedicated to compliance with health and sanitation laws, developing high-performing teams, and fostering a People First culture.SkillsLeadership and Team ManagementFine Dining Service ExcellenceKnowledge of Health, Safety, and Sanitation CompliancePeople Development and TrainingUpselling Techniques and Revenue MaximizationConflict Resolution and Dispute ManagementTalent Acquisition and TrainingFinancial Management and Strategic PlanningWork HistoryFood and Beverage General Manager / Manager, 2022 to CurrentCompass-Eurest / Flik- Denver Delta Sky Club / United Airlines Club Denver, COLed daily operations, ensuring high guest service standards and adherence to health and sanitation laws, achieving financial profitability.Managed annual sales of $17 million through strategic planning, innovative operational improvements, and upselling techniques.Developed and maintained customer databases to enhance marketing and sales strategies.Recruited, interviewed, and trained highly qualified team members.General Manager, 2021 to 2022Elway's Steakhouse Denver International AirportDirected all facets of the restaurant's high-volume operations, achieving $15 million in annual sales.Managed a diverse, high-performing team in a fine-dining environment, fostering a positive work culture and high employee satisfaction.Created impactful marketing initiatives in collaboration with Sales and PR teams.Food and Beverage Operations Manager, 2021 to 2021Amex Centurion Lounge Denver International Airport Denver, COStreamlined high-volume operations, increasing efficiency, and reducing expenses.Successfully managed annual sales of $14.5 million through effective oversight.Upsold products and services to boost revenues following strategic recommendations.Enhanced compliance with health and safety standards, ensuring consistent quality service.Food and Beverage Outlets Manager, 2019 to 2020Marriot Renaissance Hotel Denver, COManaged and motivated over 200 employees, fostering a high-performance culture in a fine-dining environment.Onboarded new employees with training and new hire documentation.Reduced operational costs through comprehensive process improvement initiatives and resource management.Food and Beverage Executive Director, 2018 to 2019Warwick Hotels Denver, COMentored and developed a strong team of leaders within the restaurant, leading to improved staff retention and high guest satisfaction.Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement.Established strong relationships with vendors and suppliers, ensuring high-quality products at competitive prices.Collaborated with culinary teams to create diverse menus reflecting seasonal ingredients and trending flavors.Clubhouse F&B Operations Manager, 2012 to 2017Vail Resorts / Vail Mountain Club Vail, COSignificantly improved employee performance through regular training sessions and performance evaluations, aligning with the stringent requirements of high-volume fine-dining service.Enhanced customer satisfaction levels by consistently providing exceptional dining experiences through attentive service and high-quality food offerings.Implemented new drink policies, reducing over-pouring by 100%.EducationBusiness ManagementUniversity of Arizona - Tucson, AZPrevious ExperienceSodexoIan Schrager Hotel GroupTao Restaurant GroupBeaver Creek Restaurant GroupCertificationsServSafe ManagerServSafe AlcoholRed Cross adult/child AED CPR |
