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Click here or scroll down to respond to this candidateCandidate's Name
Aurora, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETechnology.Work ExperienceIT Desktop Technical AnalystOIT(James Vanhoutan)-Denver, COFebruary 2018 to Present Monitor and follow up on incidents/problems/change orders in the Deskside queue. Follow up on resolved/closed tickets to ensure customer satisfaction. Provide support for hardware and software issues over the phone, in person, and/or remotely. Provide resolution and assistance for current operating systems (Microsoft Windows 7 and Windows 10/11). Deploy new or rebuilt computers based on OIT and agency security and operational policies. Enterprise Configuration Management Tool platform installations: DVD based installations Ghost based imaging installations Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, Java, and other software in the production environment. Provide answers to end-users by researching answers; provide training, and guiding users through corrective steps by direct assistance. Respond to and correct printer-related issues. Sustains, troubleshoots, monitors, and upgrades various network printers and plotters at local and remote locations. Administers and configures printer monitoring software: Networked Local Print Server Management Collaborate with the Network team to connect leased Multi-Function Printers to the network and configure scan to email functionality. Manage asset information systems: Record new systems Remove and surplus retired systems Provide input to maintain inventory of hardware/software and printers Receive and/or logs service incidents into the ticketing system. Reassign incident tickets related to other Information Technology Groups for further support. With manager approval, may assist other Information Technology teams (Security, Server, Network, Voice, etc.) with some additional duties if the Deskside individual is based where no physical server/network/voice people reside. Examples include: Network troubleshooting File Server ManagementService Desk TechnicianSAIC(Adecco)Bryan Jackson-PHONE NUMBER AVAILABLEJuly 2017 to October 2017 Technical Troubleshooting Chrome McAfee Using Service Now to create tickets Used technical, analytical and communication skills to accurately identify user needs and provide effective solutions. Responsible for maintaining a high level of customer satisfaction Maintain excellent communications with user and logging of issues in ticketing system. Document all issues and generate reports detailing common problems and error trends. Service Desk TechnicianIBM (Kelly Services) Kelly True-PHONE NUMBER AVAILABLEOctober 2015 to July 2017 Technical Troubleshooting IE Mozilla McAfee Active Directory Networking Hardware /Desktop/Laptop/Tablets Software/Windows /Unix/Office/Outlook Provided level 1 and 2 technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers or second level teams. Awarded Perfect adherenceChef / Waiter / Night GuardBrookDale Living Community-Boulder, COMarch 2011 to May 2013 Preparing breakfast, lunch, dinner. Serve as a concierge and building security.Security GuardDenver Service Security-PHONE NUMBER AVAILABLEJanuary 2011 to March 2011 Monitor, patrol and report suspicious activity.Assistant Manager /Supervisor/Food ServiceUnited States Army-Colorado Springs, COSeptember 1999 to January 2011 Knowledge in nutritional values for meal preparation and serving. Knowledge in portion and control standards. Knowledge of and use of technical procedures; baking, cutting, seasoning, frying, steaming, braising, boiling, simmering, and sauting. Knowledge of maintaining high quality standardsEducationBachelor of Science in Software EngineeringUniversity of Phoenix - Westminster, COMay 2013 to October 2015Associate of Computer and Electronic Engineering Technology in Computer and Electronic Engineering TechnologyITT Technical InstituteJune 2011 to March 2013Skills Summary of Qualifications Java Programming(Educational) C & C# Programming(Educational) HTTP/CSS(Educational) .NET(Educational) Database Concepts Windows XP/Vista and Windows 7/Linux/Unix Service Desk Manager(Ticketing program) Skilled communicator, able to successfully work with a wide range of end-users to diagnose and resolve complex technical issues. Microsoft Office Suite Exceptional troubleshooting and problem-solving abilities Dependable and Punctual Hard-working Tivoli Ticketing system Extensive experience setting up installing and repairing desktops laptops printers modems. Help Desk Active Directory Operating Systems ServiceNow LAN Technical Support Windows Microsoft OfficeMilitary ServiceBranch: United States ArmyService Country: United StatesRank: SpecialistSeptember 1999 to January 2011food service professionalCommendations:Honorably dischargedAdditional InformationNo Work full time student May 2013-October 2015 |
