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Click here or scroll down to respond to this candidateCandidate's Name
Auburn, AL Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEProfessional SummaryResults-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.Skills Proactive and Self-Motivated Codes Reviewing Accurate Payment Posting Statement Issuing Evaluating Open Accounts Synergy Start Tool Casper Windows 10 Microsoft Teams Microsoft Outlook Microsoft Word Microsoft One Note Microsoft Sharepoint Inbound and Outbound Calls Warm/ Cold Transfer Disputes Fraud Investigation Co Browsing Call Metrics QA QC Team Calibrations Patient Empathetic Active Listening Bill Payment and Recordkeeping Investigative Research Payment Management Data Entry and 10-Key Federal Regulation Compliance Customer Notifications Cash Application Bank Statement Reconciliation Credit and Collections Order and Refund Processing POS Systems and Ordering Platforms Responding to Difficult Customers Detailed Evaluations Issue Identification Information Updates Calm and Professional Under PressureWork History06/2022 to CurrentAccounts Receivable SpecialistBriggs Auburn, Al Reviewed accounts on monthly basis to assess aging and pursue collection of funds. Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Prepared and mailed invoices to customers, processed payments and documented account updates. Identified, researched and resolved billing variances to maintain system accuracy and currency. Addressed each customers' needs and wants to recommend suitable product options. Exceeded sales goals, increased revenue and facilitated sales. Resolved order issues efficiently and enhanced customer satisfaction ratings. Contacted customers and prospects to generate new business to achieve company growth goals. Supported customers continuously from sales process to product set-up and use.04/2018 to 06/2022Customer Service Manager(2nd Job)Taco Bell Restaurant Auburn, Al Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Greeted customers promptly and took orders to keep flow of traffic moving. Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods. Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.04/2017 to 04/2018Member Service Representative(Remote)Sykes( Bank Of America) Montgomery, Al Maintained financial accounts by processing customer adjustments. Maintained customer records by updating account information. Provided customer records, account statements and copies of checks. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Assisted customers with compromised debit cards and issued new credentials. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Answered telephone inquiries on checking and savings accounts, loans and lines of credit. Educated customers on use of banking website and mobile apps. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Documented and detailed calls and complaints using call center's CRM database.07/2016 to 04/2017Payroll SpecialistTwo Maids & A Mop Franchising Auburn, Al Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database. Verified and submitted timekeeping information for accurate and efficient payroll processing. Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution. Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.Education05/2016High School Diplomacy : General StudiesOpelika High School - Opelika, AL |
