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Candidate's Name
Princeton, TX Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYCreative Customer Care professional with excellent work ethic, dedicated consistencyand professionalism with clients, management, and coworkers. Eager to offer myexpertise as a customer service representative, where my metrics-driven methods ofassessing customers' needs with great results. Dedicated to keeping client's andbusiness' best interests in mind and ensuring financially struggling clients arethoroughly evaluated for financial aid. Prompt and courteous to meet or exceed allperformance standards.SKILLSCustomer Service Patient RegistrationElectronic Health Records Systems Patient SchedulingLab Scheduling Benefit EligibilityConflict Resolution Medical Billing and CollectionsAdaptable & DependableWORK HISTORY09/2023-Current Patient Access Representative02/2023 to 04/2023 Patient Access SpecialistUCHealth University of Colorado Hospital  Aurora, COApplied HIPAA privacy and security regulations while handling patientinformationResponded to patient concerns and inquiries professionally and efficientlyUpdated reference materials with Medicare, Medicaid and private health systemsRegistered patients by completing face to face interviews to obtain demographic,insurance and medical information to create health recordKept patient appointments on schedule by notifying providers of patient's arrivaland reviewing service delivery compared to scheduleResponded to patient concerns and inquiries professionally and efficiently09/2016 to 02/2023 Patient Access RepresentativeUCHealth University of Colorado Hospital  Aurora, COSecured patient information and confidential medical records in compliancewithfor specific services renderedVerified demographics and insurance information to register patients in thecomputer systemApplied HIPPA privacy and security regulations while handling patientinformation01/2007 to 10/2015 Customer Service RepresentativeRoyal Crest Dairy  Aurora, COHandled customer inquiries and suggestions courteously and professionallyActively listened to customers, handled concerns quickly and escalated majorissues to supervisorAnswered constant flow of customer calls with minimal wait timesAnswered customer telephone calls promptly to avoid on-hold wait timesEDUCATIONEmily Griffith Opportunity School - Denver, CO