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Click here or scroll down to respond to this candidateCandidate's Name
Spanish/English ProficientStreet Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECareer Objective:I have over 20 years of customer relations, customer service accounts manager. I would like a career that will give me financial security and ability for progress and growth. I have front desk, first response to current and prospectiveguests needs experience. I have booked reservations for individuals, families and groups as required. I have personable qualities that offers a great atmosphere towards all my surroundings.Summary Qualifications: Maintain accurate, timely, and required documentation of activities to ensure quality employee relations records. Maintain ability to work in a fast-paced environment effectively. Consult and build relationships with all levels of team members . Conduct, dispute reviews to include corrective action and performance reviews. Provide front line support in the prevention and investigation, resolution and referrals as necessary. Perform routine administrative support work using a personal computer. Exercise effective interpersonal relations. As SecurityOfficer; Performed Duties such as: Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Assist and manage administrative matters. Bilingual and Bi-Literate. Store manager, trainer and assisted in monitoring, also was auditor of merchandise, reviewed applications and customer credit applications. Manage accounts and interview prospective clients and staff. Lead workshops to equip new staff Store and Restaurants alike.PROFESSIONAL EXPERIENCE TSYS: Banking Services Corporation:August2021-March 2024 Wells Fargo : Bilingual Team Member Care /HR: October 2018- February 2019 Spectrum: Sales Associate /Account manager: December 2017 to October 2018 West: Business Consultant: June 2016- December 2017 Greatcall: Accounts manager Technical Support Technician :September 2014- March 2015 Phoenix House Per Diem Substance Abuse Counselor: June 2014- September 2014: Security Officer/Counselor Performed Duties such as: Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms AT&T: Texas :Harker Heights May 2011 to March 2014- transferred to San Diego Ca. October 2011 GC Services: Texas : Bilingual Representative customer service : Collections FebruaryMay 2011 Sprint: Temple, TX. May 2007- Nov 2010: Account Service Rep: Team Lead: Escalation Accounts Manager: Team Trainers Assistant: Point of contact for supervisors as an assistant for the Spanish/English Department. Assisted in training representatives and new hired employees on how to close sales and taught them motivational skills to improve their performance. Provide customer service through, analyze accounts, ran credits and rate plan analyst. IPS WIRELESS: Montgomeryville, PA. Jan 2007- April 2007 Key holder, Sales and maintained sale quotas.TARGET GREATLAND: Montgomeryville, PA. May 2006 - Aug 2006 Department Manager. Divided and Assigned Tasks within department to accomplish daily goals. Monitor Associates to meet store standards, assist customers and train new employees. WENDYS INC: Landsdale, PA. Aug 2004- May 2006 Co. Manager. Divided and Assigned Tasks within department to accomplish daily goals. Monitor Associates to meet store standards, assist customers and train new employees, monitored activity opened and closed store. interviewed and hired new employees.WILSONS LEATHER: Willow Grove PA. June 1997 to Aug 2004 Divided and Assigned Tasks within department to accomplish daily goals. Monitor Associates to meet store standards, assist customers and train new employees, monitored activity opened and closed store. interviewed and hired new employees.SKILLS: Spanish / English Skills: Computer proficient; Excell; 60wpm. Currently enrolled at: Penn FosterCompTIA A+ Certification |
