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Brandon Maryland West Roxbury MA  phone PHONE NUMBER AVAILABLE  EMAIL AVAILABLEEMAIL AVAILABLEProfessional ExperienceBoston scientific 9/2022-Present Patient Care repProcess orders for medical suppliesGet tracking numbers for orders and check for backordersCheck for discrepancies on ordersMultitask between taking orders over the phone and emailAHS (Automated Health Systems) (Remote) 12/2021- 9/2022 Contracted with the state of North Carolina Customer service repFile unemployment claimsResearch issue with claimsAnswer question customers have with about claimsMultitask between talking on headset and navigating customers accountsProvide information as to why customers have not received paymentsDST Transfer Agent, Quincy, MA 06/2020- 09/2021Process redemptions, exchanges, and purchases from IRA, pensions and mutual fundsResearch for paper that was receivedMultitask between talking on a headset and the computerAssist shareowners with finding tax information for mutual funds and IRASSimpliSafe, Boston, MA 11/2018- 3/2020 Customer Service Representative/Call Center Performed customer service, Troubleshoot Customers systems and devices Checked customers account for any past due bills Answered any questions customer needed answeredUPS, Norwood, MA 10/2017-01/2018 Sorter  Placed customers packages on conveyor belts Productive member of a team that maintained high standards of performanceSprint, Needham, MA 12/2013-04/2015 Sales Associate Performed customer service, sales, client relations, and merchandising duties in a fast paced-retail environment Handled cash at point of sale Assisted customers to switch from their current phone carriers to Sprint and purchase accessories Collaborated with team members in problem solvingStaples, Needham, MA 07/2013-05/2014 Print Pro Printed documents and copies from customer emails Accurately processed orders and multiple types of payment transactions Monitored copy and print center operations, ensuring adherence to company programs and procedures Built strong relationships by responding to and resolving customer requests and concerns Satisfied customers return with repeat businessSelect Transportation, Revere, MA 07/2012-11/2013 Shuttle van driver Drove customers to the airport ensuring timely arrival in accordance with schedulingAll-Star Staffing, Boston, MA 11/2007-06/2008 Temporary Employee Performed temporary assignments data entry stocking shelves set up events for different customersEducation & Training YMCA Training Inc., Boston, MA 05/2018-10/2018 Candidate for Certificate in Computerized Office SkillsRoxbury Community College, Roxbury, MA 10/2007 GED