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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Philadelphia, PASUMMARYSeeking a Patient Access Coordinator role, with 14 years of healthcare experience, including call center operations and patient triaging. Proficient in medical terminology, adept at managing telephone calls and coordinating patient access services. Streamlined patient intake, documentation, and insurance verification processes. WORK EXPERIENCEAdvanced Nursing Care - ANCStaffing Coordinator May 2023 - Jan 2024 Coordinated staff assignments and monitored patient care, maintaining effective communication with families to gauge care progression and address concerns. Managed referral intake process, ensuring smooth transition from initiation to admission, while adhering to state and federal compliance regulations. Handled on-call duties to maintain service continuity, resolved facility-related issues, secured current authorizations, and facilitated accurate documentation of services. Hospital of the University of PennsylvaniaAccess Service Associate Oct 2021 - Nov 2022 Managed inbound communications, ensuring adherence to phone etiquette while addressing patient inquiries, scheduling appointments, and relaying messages to medical staff. Streamlined patient record handling by scanning and categorizing documents into the Epic electronic medical record system. Coordinated patient intake by setting up new charts, verifying insurance details, and providing clear pre-visit instructions and requirements.Mercy Home Health Philadelphia, PAClinical Team Assistant Oct 2007 - May 2020 Managed accurate and timely payroll processing for staff, ensuring meticulous entry of employee hours and mileage reimbursements. Adhered to strict turnaround times in compliance with client contracts, meeting daily internal deadlines using Homecare Homebase (HCHB) software. Coordinated the procurement and inventory management of medical supplies, Personal Protective Equipment(PPE), and Start of Care (SOC) packets for clinical staff. Provided administrative support to three Nurse Managers, as well as teams in Education and Performance Improvement, including organizing logistics for meetings and office events. Upheld professional communication standards, handling incoming and outgoing correspondence and maintaining office organization, while also assisting with IT equipment setups. SKILLSEpic  Microsoft Windows Office Suite and Internet Applications  Kronos  HCBC -Home Care Home Base  Navinet  Availity  Pear  Hhaexchange  Axxess  Telephone Etiquette  Customer Service  Triage  Professionalism Computer Skills