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Property Manager Customer Service Resume...
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Title Property Manager Customer Service
Target Location US-OH-Cleveland
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SYNOPSIS A reputable history of excelling within positions in high- volume fast paced mortgage industry with a high degree of change. The proven ability to think strategically and respond in a dynamic environment with a solid knowledge of operational procedures. An outstanding verbal and written communication skill set, which includes strong presentation and interpersonal skills. Excellent working knowledge of informational technology systems. Established organizational, goal setting, analytical, technical and planning skills with the ability to create a service culture with emphasis on motivation, recognition and improving performance Ability to communicate a clear and compelling customer driven corporate vision EXPERIENCESignifican Property Management  Property Manager  Shaker Heights, Ohio April 2020- Handle record keeping and reporting responsibilities on a daily, weekly and monthly basis Maintain accurate records of income and expenses Processes invoices and payroll Ensure timely rent collections Handles late notice and evictions as required on delinquent rents Oversees customer service and resident relations Oversees maintenance work orders, apartment move-ins, move-outs, and turnovers Oversee vendor / contractor relationsNations Lending  Residential Underwriter  Independence, Ohio February 2019- March 2020 Efficiently communicate with sales, operation, and closing partners to decide on a loan in a timely manner. Analyze Credit, Income (Basic/Complex), Assets, and Collateral to determine underwriting decision Effectively submit for logical exceptions when transaction requires Ability to restructure loan when necessary for the transaction ComputershareResidential UnderwriterTempe, Arizona January 2016- May 2018 Analyze information received from credit applications and credit reporting agencies to make prudent credit decisions Make exceptions to normal guidelines when necessary Maintain loan status and information through the use of loan notes and other performance tracking systems Maintain applicable compliance conformity as it relates to data integrity, company guidelines, and risk management Review different appraisal products Review various types of titles Review Homeowners InsuranceOaktree Funding Senior Loan Processor Chandler, Arizona February 2014-December 2015 Process FHA, VA, conventional, purchases home loan applications Successfully managed a large pipeline of various loan products Coach, mentor, and help to develop staff, both my direct team members, and those of my peers Ordered and reviewed title report for discrepancies Ordered and reviewed appraisal Provided exceptional communication with the borrower throughout the entire process Calculated Income Review AUS Findings Complied with all government regulations Effective working in self-managed projects or as a team managed project Excellent interpersonal and organizational skills Sharing best practices when leading huddles and team meetings focusing on increasing key production metricsBank of America Customer Relationship Manager II Chandler, Arizona 85224 August 2010- December 2013 Reviews residential loan application and determines eligibility for various hardship programs. Determined customers income, checked credit. Communicated updates with the borrower. Submits approved mortgage files to closing. Assists declined borrowers with alternative workout solutions such as short, deed and lieu. Adheres to all state, federal and lender regulations. EDUCATIONMesa Community College, August 2018- Associates in Applied Science Pima Medical Institute, January 2009  Dental Assistant Certification High School Diploma, June, 2005 -The Euclid High School, Euclid, Ohio COMPUTER LITERACYMS Office (Word, Excel, PowerPoint, Outlook, Access) Encompass,LendingQB, Equator, Cadence,, AS400 Programs, CRM software, Yardi,

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