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Click here or scroll down to respond to this candidateCandidate's Name 11@gmail.com>ResumeCandidate's Name 11@gmail.com>Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEArlington, TN 38002Work experienceOneRx Customer ServiceRepresentativeThe Cigna Group - RemoteApril 2023 to October 2023Assist clients, customers and healthcare providers with understand ourbusiness a little better. Topics likedetermination of payments andclaims related to pharmacy assistwith costs and common questions,Order and track medications, resolvebilling issues, work with presctibersand pharmacy regarding customersmedications dosage, strength andprior authorization, verify insurancecoverage, assist with copay anddeductible, assist with discountprograms, le claims, assist withrefunds, make sure customersunderstand their health plan andhelps make it easy for customers towork with us. Take ownership of theirissues and resolve them over thephone the rst time, every time. Bean advocate for health and wellness.Educate customers on diseasemanagement programs and makerecommendations on the righthealthy living programs for theirneeds.Customer Service RepresentativeDovenmuehle Mortgage, Inc. - LakeZurich, ILJune 2022 to October 2022Maintain availability to answerinbound calls daily, answeringvarious and complex inquiriesconcerning all aspects of loanservicing, and handling escalatedissues from junior sta. AAppropriately refer inquiries andresearch requests to the applicabledepartment or sta member. Verifyand change account information,process and forward documentationrequests to various internaldepartments, perform and requestresearch on tax and insuranceissues, process loan payments,resolve and explain billing issues,and verify tax and insurancedisbursements.Submit requests to initiate, correct,or resolve issues of payments, taxand hazard insurance, escrowaccounts, purged loan informationrequests, loan payo requests,transfer and conversion, and generalresearch on lien releases. Prepareand send account information andother correspondence to borrowers,clients, and other third parties.Document all activity timely andaccurately in appropriate databases.Represent Private Label clients byusing organizational namesaccurately wheninteracting with their customers.Assist with outbound telephone callprojects, such as welcome calls ortask completion calls.Maintain knowledge of currentpolicies and procedures for eachdepartment within loan servicing andeach Private Label client. Maintain aminimum of 75 incoming calls perday with at least a 90% qualityscore.Identify and communicate ideas forimproved workow, enhancedautomation, and increased servicelevels.Comply with Code of Conduct andregulatory training requirements.Successfully complete annualregulatory compliance training.Additional duties as assigned.Customer Service RepresentativeArise platform - New JerseyApril 2020 to February 2021My job description was to assistMedicare members withtransportation, taking inbound calls.Locate and contact transportationproviders for members, if the driver islate scheduled Lyft rides formembers also scheduled Lyft ride formembers, provided bus tickets andbus passes to members, veriedeligibility of members and providedexcellent customer service.Sr Global Account RepresentativeFedEx - Memphis, TNJune 2000 to June 2013Lead position where I handledinbound calls, irate calls and emailrequests from AccountExecutives/Sales. I would analysis,process and resolve issues that theAccount Executive had withcustomer pricing, discounts andrebates. I also handled inbound/outbound irate calls for government,duty and taxes, monitor service leveland representatives calls, enterpayroll, process vacation/shiftschedules, train representatives,assign customer billing inquiries torepresentative ( write in paperwork),pay by phone and assistrepresentatives with any issues andconcerns they may have to ensureexcellent customer satisfaction.I received numerous Bravo Zulu,Purple Promise and Vice Presidentawards in regards to excellentcustomer satisfaction performance.Handle in a very polite andknowledgeable wayinbound/outbound customer callsregarding their invoicing issues.Resolve, analyze and correctmistakes on customer billinginvoices, process pay by phone andprovide excellent customer services.During my customer service years Ireceived several Purple PromiseAwards from management andnumerous customer appreciationletters.EducationAssociate in BusinessAdministration in BusinessAdministrationBethel College - Memphis, TNMay 2011 to May 2013 |
