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Click here or scroll down to respond to this candidateCWCandidate's Name
Professional SummaryOrganized and dependable candidate successful at managing multiple priorities with a positive attitude.Enthusiastic Office and Customer Service Manager experienced in development of efficient workflow processes, problem solving, Customer Satisfaction and Sales, management of Administrative Staff and procedures, Accounts Payable, Accounts Receivable, HR, Payroll, and Private and Medicaid Insurance Billing.Excellent oral and written communication, including skilled phone etiquette, experience in public speaking, instructional seminars, and private consultation.Work HistoryUSPS - SSA ClerkDunn, NC10/2023 - CurrentMy Catholic Doctor - Billing AssistantNational Network01/2024 - CurrentImproved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.Enhanced customer satisfaction through timely and accurate mail distribution within the organization.Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.Operated various mailing equipment such as postage meters, and labelers for efficient mail preparation.Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery. Upsold postal services like insurance and tracking. Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.EMAIL AVAILABLEPHONE NUMBER AVAILABLEDunn, NC 28334SkillsAccounts Payable/AccountsReceivable/BookkeepingHR, Recruiting, Onboarding, HealthInsurance and FSA assisting,Termination, Sensitive InformationHandling Payroll and TimekeepingMicrosoft Office, Basic SQL DatabaseQuerying, Google Docs, Adobe ProAdministrative support, CalendarManagement Sales, Marketing, Account Management Payment Plans Conferences, Public Speaking Instruction & Training OthersProfessional telephone demeanor,Multi-line and Call Forwarding, FrontDesk, Ordering Supplies Recordkeeping and organization Process improvement Shipping, Receiving Cash HandlingDocumentation Editing, Verbal andwritten communicationConstruction/EngineeringDocumentation Preparation, Edits, andManagent on Portals Credit Card Processing Multi-Inbox ManagementInsurance, Private and Medicaid,Eligibility and Benefits SpecialistInsurance, Private and Medicaid Billingthrough paper forms and EMRNew Leaf Behavioral Health - Office Manager/Bookkeeping Raleigh, NC02/2023 - 10/2023Greater Wichita YMCA - Accounts Receivable LeadWichita, KS10/2022 - 02/2023 Manage inbox for insurance inquiries. Verify insurance benefits online or with provider phone lines. Create clear documentation for potential clients stating insurance benefits and copays. Verify network status for providers with insurance companies. Submit prior authorizations and referrals for providers through EHR. Updated reports, managed accounts, and generated reports for company database.Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Coordinated special projects and managed schedules. Coached new hires on company processes while managing employees to achieve maximum production.Reported to senior management on organizational performance and progress toward goals. Maintained and processed invoices, deposits, and money logs. Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.Maintained QuickBooks accounting system to reflect accurate financial records.Identified accounting errors when cross-referencing documents and database information. Entered figures using 10-key calculator to compute data quickly. Managed complex problem-solving for upper management in order to complete projects on-timeUsed critical thinking to break down problems, evaluate solutions and make decisions.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Assisted in organizing and overseeing assignments to drive operational excellence.Established team priorities, maintained schedules and monitored performance. Medicaid and Private Insurance Billing Claims and Appeals. Private and Medicaid Insurance Benefits Check. Verified discrepancies and resolved clients' billing issues Processed incoming credit card payments Prepared bills receivable, invoices, and bank ACH files Created and sent Usage Reports using Data Analyzer in Personify Excel Spreadsheet creation and management Insurance Explanation to Patients Insurance Claims and AppealsEducation2012Red River Technology CenterDuncan, OKGED2005Home SchoolDuncan, OKHigh School DiplomaThe Valley State Bank - Executive Assistant/Accounts Payable/HR Belle Plaine, KS11/2021 - 10/2022Specialized Engineering Solutions - Operations Coordinator Omaha, NE04/2021 - 11/2021Answered customer emails and phone calls with professionalism and found fast, reliable solutionsProcessed applications for Corporate, NFLPA, KanCare, and Armed Services Processed Corporate Terminations Processed 3rd Party Billing for Silver Sneakers, Silver & Fit, and REACT Responsible for paying monthly bills, invoices, reconciling multiple company credit cards, and reimbursing employees for expenses, check printing and auto-drafts Received payments due and applied to accountsAccount management including transfers and General Ledger Balancing Balanced bank statements and checkbooks Completed bi-weekly payroll for company employees. Responsible for Timekeeping, Vacation Requests, Absentee Reports, and Calendar Management Recruiting, Onboarding, Orientation, Termination I9's, W4's, Quarterly State and Federal Tax Reports FSA Management Meeting Scheduling, in person and WebEx Telephone Etiquette, taking messages and forwarding phone calls Front Desk, greeting and directing Customers Cash Handling Email Management, multi-user and multi-inbox Loan documentation creation, processing, and closings Customer Service, Over the phone payments and transfers Shipping and Receiving Ordering Supplies and Inventory Management Office organization and professional upkeepAnalyzed and evaluated operational issues and determined cost- effective solutions. Shipping and Receiving Calendar Management Telephone/Front DeskPrepared detailed documents and reports in adherence administrative processes.Edited professional documents in Microsoft, Basecamp, and other software programs to create Submittals, Punch Lists, Letters, Reports and other professional documents, assisting Engineers with documentation seen by clients.KellPro, Inc - Customer Service, Sales and Consulting Accounting SoftwaresDuncan, OK04/2015 - 03/2021Oversaw office inventory activities, including ordering supplies and organizing supply rooms.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Airplane and Rental Car Booking and coordination for Engineers Work Trips Punch ListsQuickly and accurately answers customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.Reduces process inconsistencies and effectively trained team members on best practices and protocols.Promotes available products and services to customers during service, account management and order calls.Develops highly empathetic client relationships and earned reputation for exceeding service standard goals.Efficiently performs software and hardware problem solving and maintenance.Conducts excellent software testing, thoroughly documenting bugs and recommendations for creative improvements.Handles high-volume paperwork and creates documentation for conferences and instruction manuals.Trains at conferences in front of large crowds with excellent public speaking skills. Coordinates with HR to schedule meetings and large conferences. Trains in-office at customer sites. Excellent blind over-the-phone problem solving with customers. Highly motivated to learn all company products quickly, using them proficiently to maximize efficiency.Utilizes querying of SQL databases for reporting, data information, and problem solving. Customer Support, Shipping, and Bookkeeping. Responded to telephone and in-person requests for information. Used consultative sales techniques to understand customer needs and recommend relevant products and services.Followed up with existing customers to provide additional support and address concerns. |
