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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYOver 19 years of experience in Software Quality Assurance Testing (Manual / Automation) of Client Server and Web Applications.Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control.Strong in Analyzing Business specifications and Use Cases and Developed Test Plans, Test Scripts and Test Cases and Executed them.Extensive experience in Unit, Functional, Integration, Regression, User Acceptance, System, GUI, Load, Stress, Performance Testing.Specialized in testing WINDOWS and MAINFRAME environments.Worked in Banking, Financial, Insurance, B2B and Billing Applications.Experience with Web and Mobile App Testing.Implemented the software development lifecycle (SDLC) for the testing life cycle to follow the Standards process in the application.Experience with industry standard methodologies like RUP and CMM.Extensive experience in White Box & Black Box Testing.Experience with Object Oriented Programming, UML concepts, design patterns, and web Technologies. Familiar with waterfall and Agile methodologies.Experience in Testing Database Applications of RDBMS in ORACLE 12c, MS SQL Server and MS Office.Expertise in Problem solves and Bug Reports using Bug Tracking Tools.Excellent communication skills, Documentation Skills, Team problem solving ability, analytical and programming skills in high speed, quality conscious, Multitasked environment.TECHNICAL SKILLSTesting Tools : Rational Suite 2000/2001/2002, Mercury Tools 5.0/6.0/7.0Web Technology : J2EE, Java2.0, Servlets, EJB, Struts, JSP1.1, JDBC, XML, HTML,JavaScript, VB Script, ASP, UNIX Shell Scripts.Mobile Apps : Android, IOS, BuildsApp Servers : BEA WeblogicServer5.1, IBM Websphere, Netscape Enterprise Server,GUI : Visual Basic, Developer 2000, Crystal Reports.Databases & RDBMS : Oracle 12c, MS Access, DB2, SQL Server 2000.Oracle Tools : Designer 2000, Oracle E-Business Suite ApplicationsOperating Systems : Windows 95/98/2000/NT/XP, MVS, Sun Solaris and UNIX.Middleware Technologies : CORBA, RMILanguages : C, C++, Java2.0, SQL, PL/SQL.Others : MS Power Point, MS Out Look Express, MS Project & VISIO.PROFESSIONAL EXPERIENCEBCBSM Detroit, MI July 2022April 2024Senior Test AnalystWorked as a SME for various Claims projects. Created test data and sent to the downstream systems as per requirements for their data processing. Supported Business for data requests and running feeds as per their needs. Worked in Physician Group Incentive program for testing portico application.Responsibilities:Analyzed test data requests and created test data for test cases.Prepared test data for positive and negative testing used in data driven testing for testing the application.Tested the backend database using SQL queries and views and materialized views.Tested interfaces by running them and verifying the data.Developed Test Plan, Test Cases and Test Scripts for testing the applications.Created and executed Functional, Regression, Security and Usability Test cases manually.Performed regression, End to End and smoke testing to test the application functionality.Logged defects using ClearQuest.General Motors, Warren, MI June 2021 June 2022QA Analyst 3Working as a senior QA, involved in leading onshore and offshore teams. Working on Onstar Vehicles Insights application, testing the desktop and mobile applications. Onstar helps Retail and Fleet customers to know any issues exist with vehicles and to provide customer support/service incase vehicle is in problems. I am Involved in all phases of testing.Responsibilities:Analyzed features, story cards for preparing test plan, test cases.Prepared test estimates, managed test resources, managed defect calls and test reports.Prepared test data for positive and negative testing used in data driven testing for testing the application.Used TFS as test management tool and generated reports from DEVOPSTested mobile applications for different builds.Tested Mobile screen size related test scenarios. Tested and reported Mobile app crashes.Tested Network related scenarios, Geolocation and localization related scenarios for mobile testing and Pop up related scenarios in mobile testingTested the backend database using SQL queries and created test data.Created and executed Functional, End to End, and Usability Test cases manually.Performed regression and smoke testing to test the application functionality.Logged bugs using TFS.Environment: DBEAVER, Insomnia, DEVOPS, MS Office 2007, WINSCPHuntington Bank, Bloomfield Hills, MI June 2020 June 2021Senior QA AnalystWorked as a Senior QA Analyst, involved in preparation of test scripts and test execution for the project. Worked on Leasing and Finance business, tested data conversion and re-implementation of project from R11 version to R12 version (Oracle E-Business Suite Applications). I was Involved in all phases of testing.Responsibilities:Tested mobile app and reported issues for application when consumes too much of the devices resources, app crashes, display issues and application isnt launched in the first 5-10 sec.Prepared test data (General Ledger manual entries) for positive and negative testing used in data driven testing for testing the application.Tested invoices in Account payables and Account Receivables modules. Tested customer contracts, stream generation, accruals, assets etc in Lease module.Tested reports and custom reports in Lease Center using APEX.Tested screens and ran interfaces (GL, MDM, CCAR, CASHFLOW etc) from upstream and downstream systems.Developed Test Plan and Test Scripts for testing the EBS application.Created and executed Functional, End to End, and Usability Test cases manually.Performed regression and smoke testing to test the EBS application functionality.Logged defects using Quality Center.Environment: Oracle E-Business Suite Applications, Oracle 12c, APEX, Java, HTML, XML, SQL Developer, File Processing, UNIX, MS Office 2007, WINSCP.BCBSM Detroit, MI Jan 2012April 2020QA LeadWorked as a Senior QAtester, involved in preparation of test cases and test execution for the project Member portal, Portico base support, PGIP and other Portico related projects. Worked on Portico system, it manages Provider/members data across Michigan. Worked in various portico projects which involve, Provider enrollment, Provider/Practitioner change, Provider/Practitioner Termination, PPR, CAQH, Rel C Self Service, Portico Reports, Provider Manager etc, NASCO 10K files, Provider Search. Tested various projects and following interfaces Portico to FACETS, Portico to PGBA, Portico to MA_IKA, Portico to CPF, Portico to NPI cross-walk, Portico to PODSPODS to IMS, PODS to ITS, Portico to NASCO NAPS, Portico to NASCO GAF, NPI Crosswalk to NASCO NPI POD, Portico to CPDM, Portico to BatchPrint, Nightly Job, Oscar Concurrent, Portico to SAS etc. Tested various project of Benefit Configurator, Pharmacy, Web-denis, Wellness care management etc. I was Involved in all phases of testing.Responsibilities:Analyzed Business requirements and Functional Documents for preparing SIT GRIDS.Prepared test data for positive and negative testing used in data driven testing for testing the application.Tested the backend database using SQL queries.Tested Mobile app for BCBSM.com to make sure GUI and functionality is working fine in Mobile App. Tested application for different builds and reported Mobile app crashes.Developed Test Plan, Test Cases and Test Scripts for testing the applications.Created and executed Functional, Regression, Security and Usability Test cases manually.Performed regression and smoke testing to test the application functionality.Logged defects using ClearQuest.Environment: Oracle 10g, Java, HTML, XML, SQL Developer, File Processing, UNIX, MS Office 2007, Toad, WINSCP.BCBSPhiladelphia, PA Nov 2008 Dec 23 -2011QA LeadWorked as a QA Lead, involved in test management and test execution for the project Facets 4.71 Upgradation, 5010, ICD-9, ICD-10, ITS 11.1 / 11.2 and Blue2 4.2 / 4.3. Involved in End to End process in Testing and AnalysisResponsibilities:Led a team of QA Engineers through the entire Project Life Cycle. Verified the Project Goals met current and long term corporate objectivesProduced and managed QA deliverables through formal Project Plans. Presented Project Plans to Senior Management.Analyzed Business requirements and Functional Documents.Performed strategic planning activities, (i.e., build test case scenarios to ensure requirements are being satisfied. Developed, documented and implemented test plans).Prepared test data for positive and negative testing used in data driven testing for testing the application dynamically. Used Agile Methodology for project.Prepared detailed test cases using Mercury Quality Center 10.0.Involved in testing layout of various application screens as per interface specifications.Validated different EDI formats (5010) and transactions under HIPPA compliance.Involved in cost estimation and deciding testing scope for 5010 ICD10 project.Attended the Review calls with the vendors Trizetto (Facets) and Plan Connexion (FDB) for the new release of ITS and Blue2Participated in preparing the Education and Training materials for the new process Default Claim Resolution in ITS 11.2 ReleasePreparing the requirements for the new release of ITS 11.2 and Blue2 4.3Participated in testing various interfaces (Inbound and Outbound) of Facets 4.51/4.71.Involved in validation of HIPAA/EDI X12 for 837 and 835 claims used for Professional, Institutional and Dental billings by Writing Test cases, Test Plans.Tested the COB (Coordination of Benefits) in Facets 4.51/4.71Tested the enrollment of members in Facets 4.51/4.71Tested the Batch jobs / batch file processing using JCL / Unix scripts.Tested the class, plan, products, group and sub-groups in Facets 4.51/4.71Tested the eligibility inquiry and enrollment in Facets 4.51/4.71Tested the subscriber and Member enrollment in Facets and association with class, plan and product.Tested the Registration process of common practitioner in Facets and validated the fields (Medicare or Medicaid billing number, License and DEA number).Tested the Facilities functionality (Facility Name, NPI, Taxonomy code, status, Preauth code etc) in Facets.Tested various claims processing and data conversion from legacy system to Facets 4.51/4.71Created and executed data driven tests to check application functionality with positive and negative inputs.Developed test execution plan which defined and facilitated performance reviews.And modified the scripts keeping in view of modularity and reusability.Created and executed Functional, Security, and Usability Test cases manually.Applying the SQL scripts to the test database and execution of the scripts on the database.Involved in Database testing along with developers and coordinated with developers to solve the problems encountered in the application.Tested the backend database using SQL queries.Participated in regular project status meetings related to testing.Interacted with the developers for bug fixes and problem resolution.Environment: Trizetto Facets 4.41/4.71, ITS 11.2, Blue2 4.3, HP Quality Center 10.0, QTP 10.0, Load Runner 9.0, Windows XP, Java 2.0, Oracle 10g, HTML, Visual InterDev 6.0, SQL Developer, File Processing, JIRA, MS Office 2007, Visual Source Safe.Verizon Business, IA Oct 2006 Oct 2008Senior TesterRAPiDS( Rate Application, Promotion Discounting System)Allstate Custom Portal:Verizon is supplier (products & services) for Allstate agents in USA. RAPiDS calculate rates for various products & services like PCS, printers, internet services, installations, shipping etc.Verizon also provides payment option as credit card, Lease or Finance .Agent can select products and services, select payment type and pay the invoice amount. Rapids will calculate rates and taxes (federal, state etc) for agents and sends the total customer amount to invoicing system. Invoicing system will produce the bill and sends it to customer by mail.Responsibilities:Created Test plan and test cases for all the scenarios.Creation of test data, setting up rates, install date, shipping, supplied id, taxes based on Customer Id for System Testing.Tracked and logged all the defects using Defect manager of Test Director.Performed end-to-end testing.Wrote SQL queries in QMFUsed SQLNavigator, SQL Advantage to test database functionality in Oracle and Sybase.Communicated and interacted with different systems when a defect is opened in End to End testing.Participated in daily and weekly status meetings and checkpoint calls.Environment:Mainframes, TSO, ISPF, ITFI, IUCA, SIRF, A1T, EVT, USERIMS, IMS, INSYNC, Oracle 10g, MS Office 2007, DB2, QMF, SQL, Mercury Quality Center 9.0Blue Cross Blue Shield, FL July 2005 - Oct 2006 Mainframe Testing SpecialistNational Provider Identifier (NPI)The National Provider Identifier will be assigned and controlled by a new system call the National Provider System (NPS). Two types of National Provider Identifiers will be issued. The first for an individual that will be assigned a lifetime number. The second is for organizations. This implies that NPI number in HIPAA transactions will be converted to the BCBS# for processing purposes.Integrated RXIntegrated RX project scope covered the CDL and CDH transactions being transmitted from MEDCO to Blue Cross and Blue Shield of Florida to be processed in Diamond. The files contained payment information for Pharmacy claims as well as accumulator information for Pharmacy Benefit plans. Diamond processed the CDL and CDH transactions and updated the remaining and accumulated amounts on tables and sent the updated values to MEDCO.Responsibilities:Analyzed Business & Functional requirement Documents and Interacted with Business Analyst and resolved issues during Gap Analysis.Test Cases were designed based on Requirements in Test Director.National Provider Identifier (NPI)Created and submitted 837 files using Scenario Minder via Web Availity Batch (Web-based Testing) to Provider Gateway and viewed results in EAS (Enterprise Audit Service).Created and submitted 837 files via Web EDI Gateway (UNIX).Automated testing using Unix, Mercury, SQL and Oracle based systems/tools (EGW, PGW, Claim Submission Tool, SQL Navigator, Diamond and Quest)Performed the DIAMOND application test manually as well as using automation to verify that the results appeared correctly and in the appropriate fields.Performed XML data mapping during end-to-end testing.Used USERIMS/ISPF to validate SF/DF dataUsed IUCA to create DF documents for claims.Used File Aid to create a Home claims.Created NFs using SIRF.Performed Smoke Test on each build.Performed back end testing in PIP (Oracle) database using SQL.Integrated RXUsed RFHUTIL and MQ Series to submit the test files to the EDI Gateway where the files were parsed, validated and transmitted to Diamond for processing.Validated testing outputs at all stages of gateway processing, including File Parsing, Field Validation, and handing transactions off to the next stage of processing (Diamond).Verified Gateway test outputs using Enterprise Audit Service where the results and transaction Ids were validated and captured for logging in the Test Plan.Verified error codes and messages at the field as well as file level.Created positive and negative test cases, scenarios and conditions.Developed UNIX Shell Scripts to automate tasks.Maintained all test plan statuses and facilitated both weekly and daily reporting metrics to team leads and management.Created problem tickets and followed up on fixes and resolutions for defects that were uncovered during testing.Performed regression testing for the functionality of applications.Tracked and logged all the defects using Defect manager of Test Director.Worked on the continuous improvement of QA process by reviewing and evaluating existing practices with standard testing guidelines.Participated in Walkthroughs and Technical Reviews all through the testing phase.Environment:Mainframes, TSO, ISPF, ITFI, IUCA, SIRF, A1T, EVT, USERIMS, IMS, FILEAID, PMF, Compuware testing tools, Quest, XML, Oracle 9i, SQL Navigator, Test Director 8.0, MQ Series v5.3, Rfhutil, MS Office, Attachmate myEXTRA Enterprise, Unix and Windows XP.Cigna, PA June 2003 July 2005QA TesterCigna is one of the largest health care companies providing quality health, dental, vision, pharmacy and behavioral health coverage for employees and their families. This provides services to employees and their family. It provides polices for Health Care. Cigna has implemented FACETS (Managed Care) and I'm involved in testing billing, membership and Claims modules.Responsibilities:Wrote detailed test plans based on BRD and SRS.Developed Test Plans, Test Cases in Test Director.Involved in testing of Cigna Navigator features for customers like eligibility info, claim status and Request ID cards.Validated HIPAA transactions.Writing Test cases & Test scripts for the application functionality.Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, negative testing, system testing, unit testing and Smoke testing of the Application, its interfaces and Client-Server Utilities.Created and tested Scripts for the premium calculations and Claims limits and deductibles.Produced claims electronically based on ANSI X12 837 claims implementation guide.Tested the connectivity of the interfaces and triggering EDI messages from Legacy Mainframes to FACETS.Involved in Testing Connectivity, Data Flow, Data Validation, Error handling, Transformation of the EDI messages between FACETS and various Ancillaries via Integration Broker.Tested the basic data flow field and record manipulation (Add/Modify/Delete), Message population and workflow message flow trigger points specified in the IDD and data type are incorrect or absent.Applying the SQL scripts to the test database and execution of the scripts on the database.Created and tested Scripts for the Claims Adjudication, Premium Billing, Claims Entry and Deductibles.Validated the EDI 837-claim billing (professional, institutional and dental claims) & 835 (remittance advice or payment) claims adjudications.Involved in Database testing along with developers and coordinated with developers to solve the problems encountered in the application.Created, Modified and debugged the Scripts.Worked with Unix Shell Scripts.Executed VSAM file, edit and browse data sets using file Aid.Validated Online Programs developed by CICS.Tested Batch Programs developed by COBOL.Participated in bugs and enhancement review meetings, assigning the bugs and enhancement request to the developers and follow up.Conducted UAT testing.Tracked the defects in Test Director.Documented test cases, test results, test procedure.Extensively used SQL/PLSQL to work on database for checking database integrity.Performed positive and negative testing of the application for identification of bugs.Environment:Mercury Test Director 8.0, QTP 7.6, Compuware testing tools, Mainframes, IBM MQ Series, OS/390 COBOL, CICS, JCL, MVS, Oracle 8i, DB2, TSO/ISPF, Trizetto FACETS 4.x, UNIX, Windows NT.American General Financial services, IN Dec 2001 May 2003QA AnalystAmerican General Financial Services, a member of American International Group, Inc., is one of the nation's leading providers of financial services. American General Financial Services provides loans, retail financing, and other credit related products.Responsibilities:Wrote and Executed Test Plans and Test Cases using the Rational Test ManagerDeveloped and executed various SQABASIC scripts using Robot for automated testing of each individual functionality & Regression Testing of the applications.Used Visio for modeling.Test Cases were designed in Test Manager based on Use-Cases and RequirementsPerformed GUI, Functional, System-Integration and Regression testing.Conducted Performance Testing by creating GUI Virtual Users scripts to measure end-to-end response time.Tests were planned and managed using Rational Test ManagerUsed Test Manager to store all testing results.Developed Test Plan, Test Cases and Test Scripts for testing the applications.Performed regression and installation testing to test the application functionality.Conducted End-End testing manuallyManaged the Traceability between requirements and test cases.Used MS-Project for project management.Worked with SQL and PL/SQL to test database functionality.Created SQL Scripts to test the stored procedures by sending different sets of input parameters.Tested executable Stored Procedures and Functions on Implementation Data later on a production data simulated test environment.Involved in Database testing along with developers and coordinated with developers to solve the problems encountered in the application.Writing and testing complex SQL queries and verifies the SQL performance.Developed Unix Shell Scripts to automate tasks.Tracked the defects using ClearQuest.Validated the mapping and integrity of data populated in the database using SQL.Regular interaction with developers, business analyst and Logic Unit Workgroup.Participated in Enhancements meeting to distinguish between bugs and enhancements.Created Test Scripts and assisted in user acceptance testingEnvironment:Java, JavaScript, HTML, DHTML, XML, EJB, JSP, Servlets, TOAD, VB, Oracle 8i on Sun Solaris, Web Logic Server, PL/SQL, Compuware testing tools, Rational Suite 2002 (Test Manger, Robot, ClearQuest, ClearCase, RUP, SODA), MS Visio, UNIX.EDUCATIONBachelors in Mechanical Engineering from BAM University, IndiaMaster in Business Application from Mount Mercy University, IA, USA |
