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Click here or scroll down to respond to this candidateCandidate's Name
Mayfield, Kentucky Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYFocused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.SKILLSInventory ManagementTeam Building and LeadershipStore Operations OversightStaff SupervisionStore Opening and ClosingEXPERIENCE08/2022 to Current Store ManagerMartin and Bayley Reidland, KYDelivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.Managed inventory tracking and physical inventory counts to minimize loss.Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.Generated repeat business by responding to customer concerns with friendly and knowledgeable service.Oversaw inventory management through cycle counts, audits and shrinkage control.Strengthened work flow productivity by hiring, managing and developing top talent.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.Answered product questions with up-to-date knowledge of sales and promotions.Monitored employee performance and identified performance gaps for corrective action.Established store tactics and strategies to achieve operational performance and sales goals.Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.Evaluated store performance and incorporated feedback to implement improvement plans.Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence.Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.Preserved product quality by maintaining stockrooms and disposing of damaged items.Reviewed customer feedback to make operational improvements and promote satisfaction.04/2007 to 03/2013 Cook/WaitressHoskins BBQ Hickory, KYCommunicated with kitchen staff to stay updated on item availability and customer wait times.Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.Presented food and beverages to guests at tables.Presented menus to patrons to answer questions about menu items and make recommendations.Cleared table and bussed dishes to allow for quick setups. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.Greeted newly seated guests promptly, filled water glasses and brought bread to table.Developed strong and lasting resident relationships. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.Implemented sanitary food handling, holding and service protocols. Operated POS terminals to input orders, split bills and calculate totals. Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.Completed opening and closing checklists to ensure smooth restaurant operations.Documented food orders and ran items to guest tables in dining room. Satisfied customers by topping off drinks and offering condiments, napkins and other items.Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces.Completed final preparations of dishes and quickly delivered items to customers.Relayed orders and special requests to cooks.Calculated charges, issued table checks and collected payments from customers.Provided timely checks on guest needs and brought requests. Handled special customer requests for separate checks and menu substitutions.Promoted desserts, appetizers and specialty drinks to optimize sales. Calculated accurate bill amounts and processed cash and credit card payments.Restocked tables, wait staff areas and order staging areas. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.Served food and beverages to patrons and immediately remedied issues with orders.Cleaned tables and chairs to prepare dining area for next customers. Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.Collected tickets and followed proper cash-handling procedures. Displayed enthusiasm and knowledge about restaurant's menu and products.Informed customers about specials, upselling additional food and drink items.Trained new employees on restaurant procedures and plating techniques.Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Retrieved prepared orders from kitchen areas and promptly delivered to guests.Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.Addressed complaints to kitchen staff and served replacement items. Brewed coffee and distributed to guests.Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Presented menus to patrons to answer questions about offered items and make suitable recommendations.Cross-trained as host and helped with tasks such as greeting diners and escorting guests.Refilled drinks and checked with diners to meet specific needs. Monitored dining rooms for safety and customer needs. Suggested additional items to customers to increase restaurant sales. Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements. Presented menus to patrons, answered questions about menu items and made recommendations.03/2004 to 04/2007 Store ManagerNewcomb Oil Paducah, KYDelivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.Managed inventory tracking and physical inventory counts to minimize loss.Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.Generated repeat business by responding to customer concerns with friendly and knowledgeable service.Oversaw inventory management through cycle counts, audits and shrinkage control.Strengthened work flow productivity by hiring, managing and developing top talent.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.Answered product questions with up-to-date knowledge of sales and promotions.Monitored employee performance and identified performance gaps for corrective action.Established store tactics and strategies to achieve operational performance and sales goals.Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.Evaluated store performance and incorporated feedback to implement improvement plans.Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence.Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.Preserved product quality by maintaining stockrooms and disposing of damaged items.Reviewed customer feedback to make operational improvements and promote satisfaction.04/2002 to 04/2004 Store ManagerGolightly and Long Paducah, KYDelivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.Managed inventory tracking and physical inventory counts to minimize loss.Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.Generated repeat business by responding to customer concerns with friendly and knowledgeable service.Oversaw inventory management through cycle counts, audits and shrinkage control.Strengthened work flow productivity by hiring, managing and developing top talent.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.Answered product questions with up-to-date knowledge of sales and promotions.Monitored employee performance and identified performance gaps for corrective action.Established store tactics and strategies to achieve operational performance and sales goals.Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.Evaluated store performance and incorporated feedback to implement improvement plans.Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence.Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.Preserved product quality by maintaining stockrooms and disposing of damaged items.Reviewed customer feedback to make operational improvements and promote satisfaction.09/1995 to 03/2002 Store ManagerDuke And Long Distributing Paducah, KYDelivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.Managed inventory tracking and physical inventory counts to minimize loss.Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.Generated repeat business by responding to customer concerns with friendly and knowledgeable service.Oversaw inventory management through cycle counts, audits and shrinkage control.Strengthened work flow productivity by hiring, managing and developing top talent.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.Answered product questions with up-to-date knowledge of sales and promotions.Monitored employee performance and identified performance gaps for corrective action.Established store tactics and strategies to achieve operational performance and sales goals.Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.Evaluated store performance and incorporated feedback to implement improvement plans.Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence.Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.Preserved product quality by maintaining stockrooms and disposing of damaged items.Reviewed customer feedback to make operational improvements and promote satisfaction.EDUCATION AND TRAININGAssociate of Science: GeneralShawnee Community College Ullin, ILAssociate of Science: GeneralSIUC Carbondale, ILAssociate of Science: EducationPaducah Commmunity College Paducah, KYEducationMurray State University Murray, KY |
