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EMAIL AVAILABLE - PHONE NUMBER AVAILABLE - Denver Metro Area, ColoradoWORK EXPERIENCELogicMonitor Jan 2020  Jan 2024Staff UX Designer Denver, COUX Design Lead for AI Ops, Topology, Filters and Query, APM, Netflow, and Synthetics.UX Research Lead managing the UX research team and instructing UX Designers on methods and best practices.Designs for Alert Analytics and Topology Mapping doubled customer adoption of those features and increased sales.Created the company Persona Library and Journey Maps adopted by UX, Product, Sales, and the Marketing teams.Collected requirements and created designs through collaboration with Leadership, Product Management, and Engineering.Mentoring of multiple junior designers and Interns. BlackBaud Aug 2018  Jan 2020Principal UX Designer Austin, TXUX Design Lead for Business Intelligence, Analytics, and the CRM Product Suite.Created Graph and Editable Table components for the Blackbaud Component Library.Continuous user testing and customer engagement through site visits, feedback sessions, and conferences.Mentoring of multiple junior designers and Interns. Accruent June 2015  Aug 2018Product Manager / Senior UX Designer Austin, TXProduct Manager for the VFA Capital Planning and Facilities Assessment Product Suite.UX Design Lead for Work Order Ticketing, Facilities Management, and Capital Planning suites.Managed $30M in ARR with two teams of developers distributed across 5 different countries.Created a Business Intelligence tool to aggregate customer data from multiple Accruent products.Customer engagement through site visits, feedback sessions, and conferences.Created the UX User Testing Procedures and Best Practices. IBM (SPSS) Oct 2010  Mar 2015Advisory Product Designer Austin, TXUX Design Lead for IBM SPSS Statistics, SPSS Answer Tree, and SPSS SmartViewer Web Server.UX Research Lead and author of the Standards of Practice for all SPSS User Research.Managed a Research program involving 10-12 UX Designers testing multiple products with thousands of customers.Designs increased product sales by more than $100M and created an entirely new line of related software products.Presentation of UX related topics at IBM conferences and member of the conference planning committee. EDUCATIONUniversity of TexasMasters, Experimental Psychology Austin, TXUniversity of ColoradoBachelors, Psychology Boulder, COSKILLSUI/UX Design, User Research, Product Management, Design Thinking, Customer interviews, Stakeholder Collaboration, Contextual Inquiry, Surveys, Information Architecture, Web, SaaS, Mobile, Prototyping, WCAG, I18N, L10N, Personas, Journey Maps, Component Libraries, Agile, Waterfall, Requirements Gathering, Confluence, Jira, SalesForce, Adobe, Sketch, Figma, Invision, Pendo, Data Analytics, Data Visualization.