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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Actively seeking an Admitting position where I can optimize my patient excellent customer service resolving and organizational skills to contribute to increased patient satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your healthcare practice.Skills & Abilities:Active listening, Adaptability, Attentiveness, Conflict resolution, Creativity, Decision-making, Dependability, Effective Communication, Open-mindedness, Patience, Quick Thinking, Cash Handling, Customer Service, Collections, Data Entry, MSWord, Microsoft, Multi Phone Lines, Administration of Medication and PharmacologyEducation:Altierus, Career College (ASHP Accredited), Pharmacy Technician Graduate 09/2017Life care Solutions, NA Certificate 8/2015Churchland High School, High School Diploma 6/2013Experience:Velocity Urgent Care 06/2023-03/2024 Patient Care SpecialistEnsuring exceptional patient care while performing a variety of complex administrative task.Scheduling Patient Appointments and outpatient procedures.Coordination of referrals, resources, and pre-authorizationCommunication with the patients proper documentation and collection of co-payments if necessary.Assisting with problem solving, incoming requests and opening of the office.Eric Moody and Associates 1/2022-11/2022 Legal SecretaryPerform secretarial duties using legal terminology.Prepare legal paperwork and correspondence such as PI (personal injury), wills, estates.Preparing court documents and maintaining attorney calendar.Making daily mail and bank dropsDUKE ENERGY 02/2021-12/2021 Customer Care SpecialistCustomer Service handling customers needsUsing Effective listening skills and communication skills with every transactionInteracting with external and internal customersMulti-task and navigate between multiple computer systems quickly and accurately assisting customers and meeting performance expectations.CKS Financial 04/2018- 02/2021 Recovery SpecialistResponsibility for reviewing each account and collecting past due payments.Bringing in the maximum amount of revenueCollecting on charge off accountsCustomer ServiceTaking Outbound and Inbound callsConduent 10/2017-04/2018 Customer Care Associate IResponds to telephone inquiries and complaints using script and procedures.Gathering Information, research/resolve inquiries and logs customer callsCommunicates appropriate options for resolutions in a timely manner.Inform customers about services available and assess customer needs.Prepares standard report to track workload, response time and quality of input.Reference available upon request |
