| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Irving, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a U.S. Coast Guard and U.S. Air Force veteran of eight years active duty service seeking to continue my career as an administrative professional. I have over 18 years of managerial experience in the healthcare, finance and customer service sectors. I was also a LSW for 4 years. I have a dual bachelors degree in Criminal Justice and Psychology. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceContract Loan ProcessorAmerican Airlines - Irving, TXSeptember 2023 to March 2024 Answers a high volume of calls in the Phone Loan Department 35-50 calls a day plus the email queue Collects data and documentation for loan applications in compliance with Credit Union policies, procedures and NCUA regulations Inputs data in LINK loan origination system Closes and disburses loan funds Cross sells additional loan products Completes electronic documents Processes mail, faxes and emails Knowledge of Synapsys, LINK and Episys systems Understanding of pay statements, tax returns, vehicle purchase orders and credit reports Experience in a sales-culture environment Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Ability to exercise excellent member and customer service skills Possess above-average professional telephone skills Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team Above average ability to interact professionally with all employees and members Pass applicable American Airlines and Credit Union pre-hire compliance checks Probation OfficerDallas County-Sensitive Crimes Unit - Garland, TXMay 2022 to May 2023 Sex Offender Unit Probation Officer. 45-50 Probationers on my caseload. Monitor and enforce Conditions of Community Supervision; escalate violations in a timely manner. Conduct home visits and employment visits for high-risk probationers while operating CSCD or personal vehicle in a safe and courteous manner and obeying all traffic laws. Audit and maintain case files to ensure compliance with established policies and procedures to maintain funding requirements, if applicable; complete documentation of daily work activities in case file notes and daily worksheets. Witness, secure and maintain confidential records for urine samples with supervisory approval upon receipt of a direct order by the judge of the court of jurisdiction in the case. Liaise with internal staff, community resources and outside agencies to develop and implement an informed plan of supervision; identify appropriate rehabilitative services; and respond to inquiries from clients and the public. Build and maintain professional, cooperative relationships with probationers, other CSCD staff, judicial staff, and the general public. Escalate process and compliance concerns as well as visits that become hostile or abusive to the Division Manager and/or Area Manager in a timely manner. Make critical and sound decisions during emergencies or potentially dangerous situations. Perform courtroom and other duties as assigned.Title ProcessorCopart, Inc - Dallas, TXJuly 2020 to May 2022JOB DETAILSJob Title: Title Procurement ProcessorCompany: Copart Opening/scanning mail received Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/ team if applicable Total Loss Packets (create and send all documents required per state guidelines) Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title) Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them) Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed Follow-up calls to Lien Holders (for documents listed above in the initial call) Will send out revised packets to the owners/insureds as needed Will be held to the internal cycle times and other auditable criteria Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation. Other tasks as assigned by managementLoan CoordinatorGuaranteed Rate - Dallas-Fort Worth, TXOctober 2020 to February 2021 Review documentation for completeness and accuracy, including income, assets, disclosures, title documentation, credit reports, and other necessary documentation for loan processing Conventional, VA and FHA loans Reviews loans to verify required documentation is in the loan to proceed. Orders Appraisals, Title commitments, Loan Pay Offs, NMLS, and flood certificate. Processes 4506T to obtain borrower transcripts. Gather and process documentation for mortgage applications Submit loans for underwriting approval and clear conditions for closing\ Strong familiarity DU, LP, credit reporting interface Maintain a pipeline 20-30 loans Averaging 20-40 closing per month Floify UWM software Ellie Mae Encompass Software High energy and engaging someone people enjoy working with daily Strong numeric ability for the purpose of reading and understanding credit applications and structuring deals. High level of objectivity with openness to feedback and change. Experience with Forms 1003, 1008, Appraisal (1004 & 1073) and Credit Reports. Data Entry, taking things off a loan and inputting those values into the client system. Encompass training Use Floify, UWM and Calyx Point to complete loans from start to close Auto Loan Processor/Team LeadWells Fargo Auto - Irving, TXFebruary 2018 to October 2020Processed Wells Fargo auto loans from $4000-$180000 on a daily basis (35-50 per day) Provide auto dealers and Wells Fargo Customers with the highest quality of customer service via emails and phone calls Average between 30-60 incoming phone calls from dealers and customers May provide technical and legal guidance to lower-level staff. May act as a liaison with relationships managers and legal department. Responsible for reviewing and analyzing vehicle loan funding packages received through dealer partners Communicate with dealers regarding the status of the loan to be financed, and to discuss requirements associated with the loan Ensure the accuracy of completed files, and to verify that all missing requirements are satisfied and complete Provide guidance to junior personnel Maintained exceptionally low audit scores every month Fast and efficient documentation review Proficient in income and housing calculation Process unwind requests In charge of our funding queue updates Promoted two times in the two years I was there Team Lead in charge of 7-10 fundersLicensed Social Worker/Case ManagerTransitional Services of Iowa - Sioux City, IAFebruary 2014 to February 2018 Behavioral Health Intervention Specialist In-House behavioral health intervention specialist Case Management Supervised 4-6 Behavioral health workers Provided in-person social skills to at risk youth Conducted Youth Transition meetings for children aging out of the foster system Emergency youth removal with DHS Lead meetings for at risk youth and their guardians ad litem Conducted training sessions for new workers Created reports for individual case assessment for the State of Iowa Appeared in Family Court as a support representative for youth and parents EducationMaster's degree in Clinical PsychologyUniversity of Wisconsin-Madison - Madison, WIAugust 2014 to May 2016Bachelor of Arts Dual Degree in Criminal Justice and Psychology University of Wisconsin - Kenosha, WISeptember 2008 to May 2014Skills Document Management Case Management CAD Team Management Social Work AutoCAD Individual / Group Counseling Research Microsoft Excel Customer service Microsoft Outlook SAP Banking Office Management Escrow Loan Origination Financial analysis Risk management Underwriting Office experience Administrative experience Microsoft Office Presentation Skills Lending Credit analysisMilitary ServiceBranch: United States Air ForceService Country: United StatesRank: Staff SergeantJuly 2002 to July 2006 Dental Lab Technician Hospital Security Team Chief Honorable DischargeCommendations: Good Conduct Ribbon Meritorious Service Medal Armed Forces Medal Iraq Campaign Medal Honorable DischargeBranch: United States Coast GuardService Country: United StatesRank: YN3May 1997 to April 2001 Travel Claims Manager Search and Rescue Honorable DischargeCommendations: Coast Guard Good Conduct Meritorious Unit Award Sniper RibbonCertifications and LicensesDriver's LicenseLicensed Clinical Social WorkerMay 2014 to May 2028Licensed Clinical Social WorkerCounseling CertificationAssessmentsCustomer focus & orientation ProficientDecember 2023Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientApril 2024Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAttention to detail ProficientFebruary 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientOffice manager ProficientMarch 2020Scheduling and budgetingFull results: ProficientWork motivation ProficientJanuary 2022Level of motivation and discipline applied toward work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
