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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYDetail-oriented professional with a strong thought process and problem solving skills. Extensive background in customer service, quality assurance and data processing. Ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic-relationship/partnership building skills. Skilled at active listening and able to use tact and diplomacy to find common ground and achieve win-win outcomes.QUALIFICATIONS Microsoft Office Suite Quality Assurance Kronos Standard alpha/numeric keyboard Team Lead Experience New Hire Training PeopleSoft Multi-line phone systemsEXPERIENCECollectorCloudMed Followed up on unpaid medical claims submitted to insurance companies Updated patients account with monies collected. Jan 2021 to presentAccount CoordinatorWallenius Wilhelmsen Worked closely with assigned clients and leads to determine needs Setup trucking opportunities to transport client owned equipment across the United States Demonstrated benefits of company offerings Drafted and sent communications to clients about new sale opportunities Prevented delays in delivery by troubleshooting issues with loaded trucks Facilitated order fulfilment Handled complaints and concerns Maintained an accurate and updated database of client information and inventory stored with facilitiesAug. 2015 to Mar 2020Administrative Lead / Clerical InternEducational Data Systems, Inc Organize, handle and file confidential information, pay stubs and wage documentation Adhere to HIPAA regulations and complete daily clerical tasks as assigned Create new files for incoming participants, shred documents, and maintain facilities Jun. 2015 to Aug. 2015Customer Account Executive IIIComcast Trained and reviewed progress of CAE I Assessed and resolved complex device issues Diffused difficult issues and handled escalated calls Analyzed rate plans and offered best solutions to meet company and customer needsMar. 2014 to Jun. 2015Customer Service RepBookspan Entered orders into order processing system Answered questions and suggested items of interest based on customer order history Resolved billing disputes and completed all corresponding documentation Processed returnsSep. 2012 to Aug. 2013Technical Adviser (Team Lead)Highmark Medicare Services Conducted review of team for Quality Assurance Conducted monthly trainings both one-on-one, and in classroom Assigned workload based on pending inventoryJun. 2000 to Jun. 2012 Filled in as necessary when staff force was not sufficient to meet standards Appeals RepresentativeHighmark Medicare Services Conducted review of Medicare Part B claims Rendered a decision on appeal based on research of claim processing Initiated responses both in written and telephonic forms as to the outcome of the appeal Worked within multiple compute applications such as the Standard Medicare System(MCS)Customer Service Representative IIAT&T Wireless Trained and reviewed progress of CSR Identify and fix complex wireless device issues Diffused escalated issues and handled escalated calls Analyzed rate plans and offered best solutions to meet company and customer needs Provided assistance and support to fellow representatives Sep. 2000 to Jun. 2005 |
