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Click here or scroll down to respond to this candidateCandidate's Name
Plano, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPRODUCT SUPPORT ENGINEERWith a comprehensive background in coordinating operations across diverse data centers spanning the US, EU, China, and Government environments, ensured seamless functionality while adhering to stringent regional regulations. Collaborating on the development of user-friendly interfaces, streamlined daily tasks and minimize reliance on direct server access, enhancing operational efficiency. By facilitating secure file transfers and meticulously verifying SSH and PGP keys, upheld company standards and enable secure access to FTP and decryption capabilities for clients and vendors. Actively participating in data migration initiatives, leveraged expertise to ensure smooth transitions, while driving advancements in DevOps practices to enhance test automation quality and reliability in the company&#Street Address ;s scalable cloud environment.KEY SKILLSAWS Kibana Elastic Search Linux, Unix, Windows XP,7,8 Splunk Apache Tomcat Python JavaScript/Typescript MySQL Oracle Jira Appian Putty Visual basics C / C++ CobolEXPERIENCESAP Concur December 2014 May 2024DevOps Engineer / IFM Senior Product Service EngineerCoordinated operations across various data centers located in the US, EU, China, and Government environments, ensuring seamless functionality and adherence to regional regulations.Collaborated on the development of a user-friendly interface to streamline daily tasks, minimizing the need for direct server access.Facilitated secure file transfers by creating accounts for new clients and vendors, verifying SSH and PGP keys to meet company standards, and enabling secure access to FTP and file decryption capabilities.Participated in data migration initiatives, contributing expertise and support to ensure successful transitions.Drove advancements in DevOps practices, particularly in continuous integration and delivery, by collaborating with diverse teams to establish processes that enhance test automation quality and reliability while reducing manual interventions.Provided support for the company's scalable cloud environment, leveraging expertise in managing and maintaining both on-premises and cloud-based infrastructure, including web servers.Developed, implemented, and maintained secure file transfer protocols and processes.Collaborate with cross-functional teams to integrate secure file transfer solutions into existing systems and workflows.Configured and managed secure file transfer servers, clients, and related infrastructure.Monitored and analyzed file transfer activities to ensure compliance with security policies and regulations.Troubleshot and resolve issues related to file transfer failures, security breaches, or performance issues.Conducted regular security assessments and audits to identify vulnerabilities and recommend improvements.Provided technical support and guidance to end users regarding secure file transfer procedures and best practices.Stayed updated on industry trends, emerging technologies, and security threats related to file transfer systems.Documented procedures, configurations, and incidents related to secure file transfer operations.Participated in incident response and disaster recovery efforts related to file transfer security incidents.Candidate's Name EMAIL AVAILABLE Page 2SAP Concur November 2008 November 2014Expense & Travel Product Service Engineer II and IIIOversaw the management of Linux servers by applying regular updates and patches to the Linux operating system.Diagnosed and resolved issues related to server performance, software errors, and system crashes to minimize downtime and ensure uninterrupted service.Developed proactive Spectrum alarms to identify potential failures or outages preemptively. Monitored server health, promptly restarting servers to ensure optimal performance. Implemented monitoring systems in Spectrum and Splunk to supervise Expense job performance.Designed and implemented a Splunk dashboard specifically for monitoring Expense Batch servers.Managed server upgrades, particularly focusing on ETL processes.Updated Wiki documents to ensure accurate and comprehensive information.Conducted daily Active Batch monitoring and distributed comprehensive status reports each morning.Led daily job failure meetings, analyzing dashboard data and alerts in collaboration with R&D and customer support teams.Investigated and resolved occasional batch server interruptions, including instances requiring Tomcat restarts, focusing on root cause analysis.Maintaining 24/7 on call availability, including weekends and after-hours, to promptly address outages and escalated cases, thereby ensuring system stability and maximizing customer satisfaction.Offered comprehensive training to internal and external team members, enabling proficient handling of HPSM, JIRA, and Appian tickets. Continuously provided training to enhance expertise in batch server management, improving service performance and mitigating system outages.Implemented strategies to streamline ticket resolution processes, resulting in improved client satisfaction and faster deployment times.Generated detailed documentation for daily monitoring and troubleshooting, benefiting team members and Enterprise Operators alike.Assisted in resolving escalated and challenging tickets, prioritizing and managing P1 & P2 issues effectively.Implemented measures to enhance batch server stability and optimize job processing, collaborating closely with Development teams.Presented monthly Capacity and roadmap presentations, contributing to improved server load balancing and performance.Maintained vigilant oversight of Expense batch servers, tickets, and Appian/Jira tasks, ensuring timely and high-quality responses to maintain customer satisfaction.ADDITIONAL RELEVANT EXPERIENCESAP ConcurEnterprise OperationsConducted daily system monitoring to ensure the availability of all systems and reviewing system logs to confirm the completion of scheduled tasks such as backups.Configured batch jobs and determine job specifications.Monitored batch job execution and Reattempted failed, stalled, or incomplete batch processes.Analyzed and troubleshot job performance using various logs, including Kibana, batch, and web server logs.Compiled and presented reports showcasing weekly and monthly progress status.Participated in daily job failure calls with internal and external teams to diagnose issues and implement solutions.Collaborated with internal and customer support teams to address customer requirements effectively.Handled system administration duties, including maintenance and monitoring of various day-to-day operations.EDUCATIONBachelor of Science in Computer Information Systems |
