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Click here or scroll down to respond to this candidateMICHAELHAREEMAIL AVAILABLEPHONE NUMBER AVAILABLEPinelevel, North CarolinaStreet Address
Bold ProfileExperienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with 30 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.PROFESSIONAL SUMMARYSelf Employed - Automotive Technician218 Crocker St. 04/2021 - CurrentJohnsons Automotive And Tire - Shop Foreman and Lead Technician Smithfield, NC 01/2020 - 02/2021WORK HISTORYImproved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.Improved customer satisfaction by accurately diagnosing and repairing complex automotive issues.Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.Increased repeat business through building strong relationships with customers based on trust and quality of service.Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.Increased shop efficiency by implementing streamlined processes and organizing work areas.Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback. Trained and coached employees to improve performance and skills. Oversaw maintenance and repair of shop equipment. SKILLS Preventive Maintenance Alignments Experience Vehicle Inspection Customer Service Estimating Work Electrical Failure Repairs Problem-Solving Heating and Air Conditioning ASE Certification Diagnostic AbilitiesJohnston Community CollegeSmithfield, NC 09/1997Firefighter Level III: Fire ScienceNorth Johnston High SchoolKenly, NC 06/1993High School DiplomaEDUCATIONRelevant Coursework: NCInspections Certified ( Safety &Emissions ) ASE CertifiedRelevant Coursework:Automotive AC Service Certified,R134A & R1234AMeineke Auto Care Center - Lead Technician / Mechanic Shop ForemanRaliRaleigh, NC 06/2019 - 01/2021Increased customer satisfaction and grew business by maintaining close relationships with customers.Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem- solving skills.Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.Performed troubleshooting and diagnosis on malfunctioning equipment.Tested components and systems to evaluate performance and identify concerns.Mentored junior technicians in maintenance, repair and reporting duties.Performed complex mechanical alignments and equipment calibration to meet quality standards.Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.Improved equipment efficiency by conducting regular maintenance and implementing upgrades.Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem- solving skills.Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.Managed team performance by training, mentoring, disciplining, and motivating employees.Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.Performed troubleshooting and diagnosis on malfunctioning equipment.Tested components and systems to evaluate performance and identify concerns.Mentored junior technicians in maintenance, repair and reporting duties.Addressed routine equipment maintenance according to established schedule. Performed complex mechanical alignments and equipment Bobby's Tire & Auto Center - Automotive Technician Middlesex, NC 06/1993 - 03/2019calibration to meet quality standards.Diagnosed and repaired problems with electrical and mechanical systems.Inspected, evaluated and calibrated electrical and mechanical systems and components.Managed maintenance activities, supervised staff and inspected equipment. Researched and implemented new technologies and equipment. Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times. Trained and coached employees to improve performance and skills. Used hand and power tools, equipment, and instruments accurately. Oversaw maintenance and repair of shop equipment. Verified safe and proper operation of wide range of power tools, equipment and instruments.Directed daily operations of team of 5 technicians and shop professionals.Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.Assisted in the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews. Completed full vehicle inspections to check for leaks, damage, or other issues of concern.Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.Replaced damaged, missing, or defective parts with new and refurbished components. Changed, rotated, and balanced tires on different types of vehicles. Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. Used specialized tools to detect leaks in gas and refrigerant systems. Performed safety and emissions inspections.Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks. Investigated customer complaints to identify cause of malfunctions. Analyzed vehicle data using advanced diagnostic equipment. Explained maintenance and repair needs to customers and offered advice on preventative maintenance.Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.Explained estimates and determined repair timelines to manage customer expectations.Coordinated with parts department to determine availability of necessary components.Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.Inspected damaged vehicles to estimate repair labor cost and required parts expense.Strengthened relationships with suppliers, negotiating better prices on parts while maintaining quality standards for all repairs performed.Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.References available upon request.REFERENCES |
