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Candidate's Name , PMPEMAIL AVAILABLE  PHONE NUMBER AVAILABLELinkedIn Haddon Heights, NJProject ManagerSeasoned and service-driven professional with Street Address + years of expertise in project management, operational compliance, and process excellence.Specialized in leveraging Lean Six Sigma methodologies and agile project management to drive continuous improvement and operational efficiency. Proven track record of leading cross-functional teams, managing large-scale change initiatives, and fostering strong stakeholder relationships to ensure project success. Demonstrated proficiency in strategic planning, process mapping, and data analytics to enhance decision-making and performance. Adept at utilizing advanced project management tools and software to streamline operations and achieve organizational objectives.Areas of ExpertiseAgile MethodologiesStrategic PlanningProcess OptimizationLean Six SigmaStakeholder EngagementChange ManagementData AnalyticsRegulatory ComplianceProject Lifecycle ManagementAchievementsCertified over 150 employees in Lean and Six Sigma methodologies, leading to $8M in expense reductions and operational efficiencies.Centralized functional teams into a Shared Services Center, significantly improving efficiency and establishing strong working relationships during substantial organizational changes.Streamlined the FMLA process by reducing duplication of efforts, collaborating with human resources and risk management teams to enhance efficiency.Project managed a cross functional team consisting of IT, the Customer Service Center, and a Third-Party Application Developer to build an application on top of SAP CRM which led to increased customer satisfaction and reduced call handling times.Professional ExperienceAMERICAN WATER WORKS COMPANY, Camden, NJ 2001  2023Project Manager Operational Excellence, 2019  2023Promoted through increasing scope of position and responsibilities by showcasing exceptional leadership and operational excellence.Introduced comprehensive application for 450 water treatment operators, ensuring strict adherence to safety protocols in the chemical receiving process. Designed AQS compliance dashboards for 2,200 environmental compliance permits and 40 process safety management facilities. Formulated compliance plan for 11 system acquisitions in 2023, creating integration checklist to ensure regulatory compliance and identify risk areas. Collaborated with stakeholders across 16 operating companies to develop best practice documents for treatment chemical receiving, process safety management, and elevated water tank inspections. Developed training materials for 16 AW Operating Companies via Articulate to support the implementation of these processes.The implementation of the chemical receiving application saw a reduction in reported chemical receiving related safety near misses by 20%,Process Excellence Manager, 2013  2019Directed the Yellow Belt program, mentoring over 150 employees in Lean and Six Sigma methodologies. Maintained compliance with Lean Six Sigma and PMO governance processes across project teams in 16 operating companies. Led cross-functional team with IT, customer service, shared service center, and major accounts to standardize pricing models and acquisition questionnaires for all 16 operating companies. Streamlined the FMLA process in collaboration with human resources and risk management. Project led a cross functional team consisting of Operations, Process Excellence, IT and the Call Center to enhance SAP CRM where customer accounts would be flagged if there was theft of service found resulting in reduced uncollectible expense.Achieved $8M in expense reductions and operational efficiencies through strategic Lean Six Sigma initiatives.Account Manager, 2001  2013Centralized functional teams in accounting, accounts payable, cash management, human resources, payroll, tax, and fixed assets for five companies into a Shared Services Center. Fostered strong working relationships with key personnel during substantial organizational changes. Identified and resolved issues within the Shared Services Center through customer satisfaction surveys and targeted action plans. Developed and delivered training materials for operations personnel on Purchase to Pay and Record to Report software processes. Established target-processing benchmarks using Operating Scorecards and facilitated coaching sessions to address performance issues.Provided spot training to end users in SAP ERP and JD Edwards software systems across 16 operating companies.Additional ExperienceAccount Executive Bank of America, Marlton, NJEducationBS, MarketingPennsylvania State University, University Park, PATraining & DevelopmentProject Management ProfessionalLean/Six Sigma Green Belt