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Title Data Center Technical Support
Target Location US-TN-Nashville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Norwalk Dr.Nashville, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS SUMMARYSolid technical experience in Data Center Operations including Facilities management/ Project Managment. VOIP switching and installation, Fiber optic transport and large customer Server maintenance. Excellent computer skills including WAN and LAN data communications equipment installation and support. Strong interpersonal skills and ability to interact positively with all levels of management. Committed to high work-ethics and to attainment of management goals and objectives.PROFESSIONAL EXPERIENCEEMI Business Communications 2014 - 2024Operations ManagerProject ManagerProvided technical support and managed 10 member team for customer installation and serviceCustom home automation installation and serviceHome network design and servicePerformed remote management for PC adds, moves and changesCompleted: AWS Cloud Practitioner EssentialsCompleted: AWS Technical EssentialsOngoing AWS TrainingDiagnosed and repaired equipment failures and performed system upgrades on Network and VoIP systemsInstallation BMS as well as other monitoring systemsKey/Anolog/VOIP telephony systemsWindstream Communications 2000 - 2014Lead Operations Technician 2006 - 2014Experience in managing mission critical facilities in a data center environmentIn-depth knowledge of critical data center infrastructure (UPSs, PDUs, ATSs, Generators, HVAC, Fire Systems, and BMS)In-depth knowledge of power allocation, distribution, and managementMaintain formal equipment preventive maintenance, testing, and equipment rotation schedulesManaged facility maintenance and upgrade/repair projects includingGenerator, electrical distribution, UPS, fire suppression, and HVACOversaw data center expansion projects including contractor selection,Capacity projections and budget planningParticipated in writing and implementing controls to receive and maintainSAS-70 / SSAE-16 compliance (Type II Soc 1)Senior Project Specialist 2004 -2006Projects completed as a team leader include HDSL2 and TRRO starting in June 2004 and ending July 2006. Provided technical support and managed 21 member team for customer grooms. Diagnosed and repaired equipment failures and performed system upgrades. Completed digital and physical cross-connects in central office and co-locations. Testing and turn-up of T1, T3, PTP, PRI facilities, Sonis and VOIP. Installed and programmed Adtran /Alcatel /Cisco and Tdax. Interfaced with engineering and provisioning groups to coordinate projects and installations related to each city. Reviewed critical dates in order system on a daily basis to insure jobs are not in jeopardy of being missed.Switch Technician / Field Technician 2000 - 2004Performed adds, moves and changes within CO to Lucent 5E and equipment including CO wiring, termination and cross connects software upgrades and system expansions to Alcatel /Cisco /Adtran /Tdax . Performed routine maintenance on all equipment located in the switch and collocations . Coordinated vendor installations and worked with Engineering Systems Department in the design of cabling infrastructure for local area network. Installed equipment at customer site.CERTIFICATIONSLucent 5E, 9 CBT courses completedAdtran 4303 classes.Adtran 2800 series classesAdtran channel bank classesAlcatel 1631 classesAlcatel 1630 classesStar trainer /MSSEastern Research classesTellabs Titan 5500 classesTYPE OF TEST EQUIPMENT USEDTTC TBerd 107, 224, PHONE NUMBER AVAILABLE, 650 Centest and Fireberd 500Digital Lightwave ASA package 0c3 and 0c12Personal Computer for telnet sessions Team viewer/remote desktopSunset line test set

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