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Title Customer Service Business Intelligence
Target Location US-SC-Florence
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PROFESSIONAL PROFILEResults-oriented professional with a proven track record as an entrepreneurial and data-driven leader. Extensive background in optimizing business operations, fostering strategic partnerships, and implementing process improvements. Recognized for exemplary management, characterized by integrity and a commitment to achieving financial objectives through empowering associates and cultivating collaborative partnerships. Adept at fostering a culture of diversity, equity, and inclusion to enhance engagement across all organizational levels, driving professional development initiatives. Leveraging business intelligence and exceptional relationship-building skills, adept at adapting to evolving demands. Instrumental in enhancing brand longevity and elevating customer satisfaction within a billion-dollar company.AREAS OF EXPERTISEOperational ExcellenceCorporate DevelopmentBusiness Case DevelopmentExecutive LeadershipRelationship BuildingPerformance ManagementStrategic AnalysisTalent DevelopmentEngagement & RetentionPROFESSIONAL EXPERIENCEKELLYTOWN BAPTIST CHURCH:Maintenance Manger (2023-Present)Responsible for overseeing the maintenance and upkeep of all church facilities, ensuring a safe, clean, and welcoming environment for congregants, staff, and visitors. This role involves managing routine maintenance tasks, coordinating repairs, and supervising maintenance staff and volunteers. Demonstrating strong technical skills, a proactive approach to facility management, and a commitment to supporting the churchs mission.Perform regular inspections of church facilities to identify and address maintenance needs.Carry out routine maintenance tasks such as plumbing, electrical, HVAC, and carpentry work.Coordinate and supervise external contractors for specialized repairs and maintenance services.Conduct regular safety audits and implement corrective actions as necessary.Maintain records of maintenance activities and safety inspections.Supervise and schedule maintenance staff and volunteers, providing guidance and training as needed.Delegate tasks effectively to ensure timely completion of maintenance projects.Develop and implement a preventive maintenance schedule to extend the life of building systems and equipment.Monitor and maintain HVAC systems, lighting, and other essential infrastructure.Keep an inventory of maintenance supplies and order new materials as needed.Assist with the setup and teardown of church events and activities.Manage the maintenance budget, ensuring cost-effective use of resources.Track and report on maintenance expenditures and identify opportunities for cost savings.Communicate effectively with staff, congregants, and vendors regarding maintenance issues and schedules.Respond promptly to maintenance requests and emergencies.WALMART INC.:Assistant Manager (2016-2023)Provide comprehensive leadership to 6 direct reports while managing 80 associates, profit and losses (P&L) for $80M in sales with $10M profit. Increasing sales $10M in two years and increasing profit $4M in two years. Influence corporate strategy, set expectations, and create culture of accountability and forward thinking, setting standards for operational excellence. Build and direct team with big picture thinking, placing competitive talent in each area to achieve balance and optimize business performance. Understand business and customer needs, develop strategic and operational plans for each area, overseeing execution, and measuring results. Prioritize building teams of high diversity, performance, and retention.Monitored operations metrics to devise creative solutions that drive business improvements, innovation, and customer satisfaction; implemented customer availability process (CAP) with regular scanning and developed communication that ensured products were quickly moved from freight to shelves.Introduced town hall meetings for associates to communicate issues freely and create accountability among leadership, ensuring resolution within specified timelines; cultivated high-performing, results-driven teams through empathetic leadership and coaching, creating environment of respect, high morale, inclusiveness, confidence in leadership, and cross-functional collaboration that positioned business for success.Recognized as performance-driven leader, establishing awards programs that celebrated employees organization-wide and within community, using My Local Social and Happy to Help initiatives.Utilized strategic mindset and analytical skills to drive special projects and take calculated risks. Partnered with third-party vendors to order and maintain excessive stock of seasonal products onsite in preparation for periods of high foot traffic.CAROLINA PINES REGIONAL MEDICAL CENTER:Director of Materials Management (20072016)Oversaw all aspects of materials planning, procurement, inventory management, and logistics. This leadership role is crucial in ensuring the efficient flow of materials through the supply chain, from suppliers to production and delivery to customers. The ideal candidate will possess strong strategic, analytical, and operational skills to enhance productivity, reduce costs, and improve overall efficiency.Develop and implement comprehensive materials management strategies aligned with the company's overall business objectives.Forecast material requirements based on production schedules and customer demand.Establish long-term partnerships with key suppliers and negotiate favorable terms.Oversee daily operations of materials management, including procurement, inventory control, warehousing, and distribution.Ensure accurate and timely delivery of materials to support production schedules.Monitor and optimize inventory levels to reduce carrying costs and prevent stockouts.Identify, evaluate, and manage relationships with suppliers.Conduct regular performance reviews and audits of suppliers to ensure quality and compliance with company standards.Develop and implement supplier performance improvement plans as needed.Lead, mentor, and develop a high-performing materials management team.Foster a culture of continuous improvement and accountability within the department.Set clear performance goals and provide regular feedback to team members.Develop and manage the materials management budget.Implement cost-saving initiatives without compromising quality or delivery timelines.Analyze and report on key metrics to track performance and identify areas for improvement.Ensure compliance with all relevant regulations, standards, and company policies.Identify and mitigate risks associated with materials management.AFFILIATIONSBoard Member  Harvest Hope Food Bank 2016  Present

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