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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Grampian WayMarietta, GA Street Address
PHONE NUMBER AVAILABLESkills for Business OperationsProfessional Profile/ObjectiveTake current operations experience and IT knowledge to make career change into the IT field.I would ultimately like to lead an operations group/team.Skills SummaryCommunication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in publicInterpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibilityResearch/Analytical and Planning: forecasts/predicts, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, assesses situationsOrganizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasksManagement Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge.ExperienceWEC Energy Group(2021-Present) OperationsActivations/Cancellation/Scheduling/Billing/Customer ServiceThe Gas Operations Supervisor manages internal resources, external contracted resources and business applicationprocess based on the need of the business unit.The gas operations supervisor/senior gas operations Supervisor rotates to other work areas/functions within CustomerOperations in order to address workload demands, gain valuable experience, and to develop an understanding andappreciation for other parts of the organization.United Healthcare- Help Desk(2016-2021)Utilized MIIM software to assist customer with questions regarding all aspects of their benefits, costsAssist and acknowledged member complaints, appeals and processed formulary exceptions, tier exceptions and coverage determination to assist members with accessibilityAchieved 100% compliance and 100% UESUsed RX Web software for determining coverage determination(Prior authorization, Step therapy and Quantity limits)Accessed RX Claim to add new user and assist customers with account history for prior authorization and troop levelsAssisted customer with registering on the company sites to mange their accounts(aarpmedicareplans.com/uhcmedicaresolutions.comAT&T-Operations/Retention/Customer Service/Sales/Agent-Tech Support/Loss Prevention/ (1997-2016)Customer relations/retention-led department in phone sales revenue/units three months ($22,500/90/month avg.)Successfully completed Cingular Management Training Program (MDP)Assisted customers with activations, tech, finance, sales, and product/service information (CS, CFS, CAS,CRG, Sales, L/P-Top producer in three major categories-inbound/profiling/subscription/Compass/iBobsledcases, GCase(data/voice billing analysis))Top salesperson in Operations (Southeast) BMI eight quarters in a row ($100,000/yr avg.)Assisted customers with analysis of accounts in lost prevention for subscription and cloning(CARE/Telegence)Areas of Expertise/EducationBachelors of Science in Business Operations GPA 3.7(1991-1994) DeVry Institute, Atlanta |
