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Click here or scroll down to respond to this candidateCandidate's Name
Avondale, AZ PHONE NUMBER AVAILABLE EMAIL AVAILABLESpecial Services/Communications Technician with over Twenty-Two years of experience providing end to end project leadership and technical solutions for Fortune 500 companies and clients.Accomplished Service/Communications Technician with a deep understanding and hands-on experience managing complex projects, customer service management, conducting in-depth troubleshooting and repair analysis, and serving as a company representative while liaising with customers/clients. Strongly dedicated with the ability to manage multiple tasks simultaneously. Effective communicator with strong interpersonal skills. Experience serving as a site coordinator while leading voice and data installation projects from inception to completion. A skilled problem analyzer with a proven ability and expertise in taking proactive measures to prevent technical problems.PROFESSIONAL EXPERIENCECENTURYLINK-GLENDALE, AZBROADBAND TECHNICIAN2013-PresentLeverage strong organizational, troubleshooting, critical thinking, technical and time management skills to install and repair all services the company offers in residential and commercial applications.Optimize and enhance efficiency, productivity, and service quality while delivering high-level customer service,Possess knowledge and understanding of computer operating systems necessary to execute all installations, repairs, and maintenance of POTS (Telephone), High-Speed Internet over copper (DSL), and Fiber (GPON) in alignment with established protocols and quality standards.Dedicated to creating and cultivating a warm, customer-friendly environment and culture.Skilled in reading and interpreting drawings, maps, blueprints, diagrams, schematics, service orders and repair tickets.Conduct comprehensive troubleshooting and root-cause analysis to identify technical issues.Effectively detail and complete in handling up to 7 installation/repair jobs dailyEmploy excellent organizational and manual dexterity skills combined with a professional attitude while performing specific services, including installing POTS, HSI, PRISM, GPON, jack installation/repairs, and inside wiring (Cat5, Cat6)Exhibit excellence in customer service while identifying/reviewing customer requirements/orders and interfacing with clients during field visits. Continuously go above and beyond to ensure the highest level of quality customer service and satisfaction.Serve as a peer lead escalation resource for complex installation, analysis, and resolution methods for chronic repair issues.Demonstrate the ability to execute end-to-end project planning, including creating a scope of work, preparing estimates, and developing tasks to ensure prompt completion aligned with customer requirements.Possess the ability to lift over 50 pounds and perform manual tasks such as repeated standing, pushing, pulling, squatting, bending, and reaching in order to provision customer service needs.Conduct driver safety inspections such as circle of safety, routine inspections of fleet vehicle and equipment. Communicate with management when any maintenance or delivery issues are encountered.Primarily work outside in elements to provision customer service needs.Operate, maneuver, load, and unload company fleet vehicle daily.AT&T COMMUNICATIONS-CHICAGO, ILCUSTOMER SYSTEMS TECHNICIAN2000-2012Performed routine maintenance on an as-needed basis, this included recovering copper cable pairs for At&t Infrastructure and repairing digital cross connecting equipment.Responsible for provisioning and supporting major accounts such as The State of Illinois, The City of Chicago, United Center, The University of Illinois at Chicago and others.Coordinated the installation of a network environment with the City of Chicago for special events such as Taste of Chicago, Bank of America Chicago Marathon, Lollapalooza, Chicago Jazz and Blues Festivals, Shamrock Shuffle, and the Rock and Roll marathons.Maintained on-site communications with clients and vendors for special events, provided emergency response.Served as team member on accomplished crew that coordinated with The United States Secret Service and C3 entertainment to set up communications networks which included POTS, HSI, ISDN, AND Fiber technologies for news media and radio stations covering the Presidential Election Night Rally for former President Barrack Obama in Grant Park Chicago.Provided 2nd level support of AT&T'S UVERSE Video/Data product.Possessed the ability to lift over 50 pounds while performing manual tasks such as repeated standing, pushing, pulling, squatting, bending, and reaching in order to provision customer service needs.Conducted driver safety inspections such as circle of safety, routine inspections of fleet vehicle and equipment. Communicated with management when any maintenance or delivery issues were encountered.Primarily worked outside in elements to provision customer service needs.Operated, maneuvered, loaded, and unloaded company fleet vehicle daily.Military ExperienceUNITED STATES ARMY24C-HAWK FIRING SECTION MECHANICFt. Hood, TX1988-1991, Honorably DischargedMonitored and maintained system readiness on Hawk Missile Air Defense SystemInterpreted detailed Schematics for troubleshooting purposes of Main (Hi Power Radar), Missile Launchers, Missile Loaders, and J Box interfacing several components of Hawk SystemDocumented and kept log of all maintenance and repairs of Hawk System |
