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Click here or scroll down to respond to this candidate11/2022 - 11/2023 CsrAdecco Staffing, San Antonio, TXPerformed CSR role as a contractor for NM human services. My duties were to categorize clients incoming calls in a high volume setting due to fit each clients needs. Each call handled clients that needed assistance with all entities pertaining to new Mexico human services from food stamps, Medicaid and LIHEAP. Also I completed applications by ph for clients needing services for the entire state of New MexicoStreet Address /2022 - 10/2022 Crew MemberMc Donalds, San Antonio, TXWorked as a cashier and cook. Ensured orders were made correctly. Street Address /2020 - 01/2022 Health Intake Specialist3M, San Antonio, TXReviewed clinicals and ensured patients were approved for wound vacs. Provided customer service to nurses, doctors,patients and insurance companies. Reviewed clinicals and provided prior authorizations for patients in a remote setting. Ensured that daily quotas were met along with answering multiple emails daily as well as self trainings as they were needed.01/2019 - 03/2020 Health Intake SpecialistAerotek, San Antonio, TXI worked as a Health Intake specialist for 3m. Reviewed clinicals and ensured patients were approved for wound vacs. Provided customer service to nurses,doctors,and insurance companies. Ensured that prior authorizations were processed correctly.10/2017 - 10/2019 PRIOR AUTHORIZATIONCvs Caremark, San Antonio, TXReviewed clinicals and approved specialty medications for patients through CVS. Provided customer service to nurses, doctors, patients and insurance companies. 12/2016 - 10/2017 Pharmacy TechnicianMedix, SAN ANTONIO, TXAnswer Inbound calls in a high call volume setting CVS/Caremark handling Specialty Prior Authorizations for Specialty Medications. Communicated directly with doctors' offices, Pharmacies and patients via telephone, fax and email. Entered overrides thru Peoplesafe and completed insurance drug criteria verbally with medical/authorized personnel.06/2014 - 12/2016 Customer Service RepresentativeHawkins Personnel Group, TXWorked for West Telemarketing as a customer service rep taking inbound and Candidate's Name
San Antonio, TXPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveMy objective is to obtain a position in a clinical or customer service setting as a CSR or medical records. Employment Historymaking outbound calls for Optum RX. Addressed customer service inquiries in a timely and accurate fashion. As well as making goal in sales for mail order pharmacy. 01/2013 - 01/2015 Healthcare AssistantRiverview Nursing Home, BOERNE, TXCompleted and submitted clinical documentation in accordance with agency guidelines. Help residents with daily living assignments and assist phlebotomist at times. Feed residents and help with their hygiene needs. Perform vital signs and daily activities.02/2011 - 01/2013 Lab Assistant/Medical RecordsAlamo Medical Research, TXDraw and process all bodily fluids. Request medical records; assist with vital signs and ECG's. Set up procedures and biopsies. Perform phlebotomy. 01/2010 - 02/2012 Lab Assistant/ECG TechCedra Clinical Research, TXPerform phlebotomy and process specimens. Record subjects meal intake and perform vital signs. Ensure that subjects follow rules and current procedures. Medical Assistant/Phlebotomy2 Years at College or a Technical or Vocational School Texas Careers, San Antonio, TXReferences Available on RequestEducation HistoryOccupational Licenses, Certificates and TrainingDetailed ReferencesDesired OccupationCustomer Service RepresentativesDesired Salary$14.50 hourly (Approx. $30,000 annually) or moreDesired Job LocationBexar CountyDesired Job TypeDrivers LicenseClass C - Standard Drivers LicenseSecurity ClearanceNo ClearanceJob Skills163 skill(s)Tools and Technology127 Technology 73 ToolsTyping Speed40 + wpmLanguage/ProficiencyEnglish / Very WellSpanish / Very WellDays : Mon, Tue, Wed, Thu, FriShifts : DayEmployment Type : RegularFull or Part Time : FTWilling to Travel : NoWilling to Relocate : NoWilling to Telecommute : No |
