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Click here or scroll down to respond to this candidateCandidate's Name
Olathe, Kansas, United States EMAIL AVAILABLE PHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLESUMMARYExperienced Automation Support Team Lead and Portfolio Coordinator with a strong focus on client portfolio value and project management. Skilled in troubleshooting, project management, and cross-functional team leadership. Successfully integrated non-typical automation support teams and achieving improved efficiency. Recognized for exceptional leadership and innovation. Results-driven Partner Relations Manager with a history of contract negotiations and expanding business opportunities. Accomplished Army Commander with a decade of service in the US Army, demonstrating leadership and project management skills.EDUCATIONBaker University, Overland Park, KansasM.B.A. (3.89/4.0 GPA)University of Kansas, Lawrence, KansasB.A., Political ScienceDESIGNATIONSGCA, AIC, AIS, Six Sigma Green BeltEXPERIENCEAmerican Insurance Group Jan 2019 - PresentAutomation Support Team LeadAutomation Support Team Lead and Portfolio Coordinator at American Insurance Group, demonstrates expertise in process improvement, technical support, project management, business analysis, Portfolio management, cross-functional team leadership, and customer satisfaction. Responsible for providing comprehensive automation support and troubleshooting for Robot Process Automation (RPA) solutions, including Blue Prism, UI Path, Open Span and Automation Anywhere.Serves as liaison to C-Level Stakeholders, ensuring effective communication and alignment of objectives.Key member of solution design team responsible for increasing operational efficiencies averaging 39% improvement.Manages a digital workforce of 157 automations, achieving an impressive 90% efficiency score and processing over one million transactions annually.Successfully integrated three non-typical automation support teams into one central team, resulting in improved efficiency and collaboration.Successfully manages employee management activities for over one hundred vendor partner employees from Accenture, serving as the primary liaison for all automation support-related matters.American Insurance Group Mar 2015 Dec 2018Automation Business AnalystUsing the Agile Software Development Lifecycle method, conducts research and analysis to quantify business opportunities. Collaborates and builds relationships with business customers to manage expectations and drive customer satisfaction. Provides support in defining business requirements and leads user acceptance testing and implementation. Ensures solutions drives process innovation and improvement.Key member of Hub Team responsible for the initiating, creating, deploying, and maintaining companys first RPA Hub Administrative team.Business Analyst for two international projects affected thirty-five teams that comprised the integration of RPA solutions involving multiple internal claim processing systems and third-party vendor systems.Farmers Insurance Group Jan 2006 -Mar 2015Senior Claims Adjuster & Department Subject Mater Expert (SME)Licensed claims adjuster responsible for conducting thorough investigations of auto accidents to determine liability and establish accurate damages on assigned claims.As the Department SME, successfully designed and led the testing of the department's User Acceptance Testing and provided comprehensive pre to post deployment SME support for the enterprise-wide claims processing system.Conducted in-depth business analysis work for mobile claims and web applications.Selected twice to lead teams through Innovation Tournaments.Recognized as an Innovation Award Recipient for November 2014.Foss Training Center May 2004 - Jul 2005Partner Relations Manager & Corporate SalesResponsible for contract negotiations, management, and expanding new business opportunities with strategic vendors and business partners.Successfully revised contracts with strategic vendors such as Microsoft and Sun Microsystems to increase services provided.Led negotiations for print, radio, and TV advertising contracts.Spearheaded a corporate branding and multi-media marketing campaign.Developed strategic business analysis to identify and enter expanded markets.Created a unified marketing campaign to maximize exposure within the local market.Constar International Jan 2001 Jan 2003Sales Account and Product ManagerResponsible for managing key accounts, developing contract terms and conditions, expanding market share, and increasing client portfolio value. Primary contacts include business owners and Supply Chain leaders. Proficient in developing and negotiating contract terms, while effectively managing contract metrics.Demonstrated exceptional project management skills by assuming the role of Project Manager for an innovative bottle design project. Successfully led the project through the full project life cycle, resulting in a three-year contract and $45 million in revenue.As the Product Manager for the newly designed bottle, collaborated with manufacturing and corporate sales teams to ensure seamless product delivery.Took full responsibility for problem-solving, root cause analysis, and managing product deliverables, while adhering to World Class Performance standards.McGill Airflow Corporation Jan 1996 Jan 2001Sales Account ManagerResponsible for all product sales in territory and coordinating production and delivery of custom-built products. Required to establish and meet sales goals, territory development, and marketing initiatives. Duties include sales forecasting, prospecting, and analysis; proposal development and contract negotiations; provide value added systems improvements; contractor and senior engineer consults; product and technical seminar presentations; and client negotiations within suspense driven market. Generating and responding to Requests for Proposals for commercial, industrial, and US Federal clients.Managed the production, design, and delivery of products to the twenty-two building US Training Complex.Identified and resolved critical design flaws in a major subsystem, ensuring no project delays or budget impact.Achieved a remarkable 270% increase in sales within the first three years in the position.Successfully boosted sales of specialty products by 20%.Recognized with the Region's sales award for the first three quarters of 1998.SKILLSStakeholder Management, Portfolio Management, Robotic Process Automation, Process Improvement, Performance Improvement, Business Analysis, Customer Satisfaction, Agile and Waterfall SDLC, Vendor Management, Cross Functional Team Leadership, Production Support, Project Management, Contact Management, Strategic Planning, Employee Management, Account Management, Contract Negotiation, Sales Operations, Property and Casualty Insurance, Six Sigma, Budgeting, US Army Veteran |
