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Click here or scroll down to respond to this candidateCandidate's Name
Ballston Spa, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummarySkilled Training Specialist highly effective at conducting personal and group training sessions focused on various topics. Enthusiastic personality with a hands-on, creative style. Ready to apply 20 years' experience to a challenging long-term position.Skilled in developing ongoing, mutually beneficial relationships through listening, understanding needs, and providing recommendations.Adept at communicating effectively with customers, vendors and staff.Highly adaptive; able to learn new tasks both quickly and effectively.Ability to provide an energetic and positive environment for co-workers, employees, and customers.SkillsMS OfficeOnline training experienceClassroom experienceEmployee DevelopmentTechnical trainingVideo ConferencingWork HistorySecurity Manager, 09/2019 to CurrentThe Night OwlResponsibilities include the hiring of nightclub security staff and ensuring that all staff obtain and maintain proper licensing required by NYSAlso responsible for training and weekly scheduling of security staff.Section Manager Logistics, 01/2023 to 03/2024GlobalFoundriesManaged a shift of 15 logistics employees who were responsible for the proper selection and delivery of parts and chemicals necessary for the production of microchips at the main fabrication locationI was responsible for the hiring, training and development of logistics techniciansDuties also include but not limited to ensuring adherence to schedule, time off approval, production monitoring using advanced KPI data and maintaining a positive work environment for all employees.Multi-Unit Team Leader, 10/2020 to 10/2022HR BlockManager of 3 HR Block Tax preparation officesResponsible for the hiring, training and scheduling of Tax Preparers, office managers and receptionistsDuties also include but are not limited to ensuring customers are met with industry-leading service and problem resolution.Shop Partner, 10/2018 to 12/2020Stewart's ShopsDuties surround daily operations contributing to the success of a high-volume convenience storeThose duties include but are not limited to preparation of food items for sale and consumption, proper coding of said items, stocking of beverages and consumables as well as maintaining a positive environment for customers and co-workers.Owner/Operator, 10/2010 to 08/2020Next Level FPE, LLCFitness and athletic performance improvement company dedicated to improving personal fitness and athletic performance through advanced techniques learned through over 20 years of experience and researchServices included nutritional consultation, fitness consultation, personal training and athletic performance enhancement training.Security Manager, 11/2016 to 09/2019The City TavernDuties include hiring and training of competent security staff for a bar/tavern type atmosphere and maintaining a comfortable and enjoyable bar experience for bar patrons by ensuring safety concerns are monitored and safety regulations are followed.Kept team compliant with security protocols and appearance standards.Claims Service Representative/Training Specialist, 10/2011 to 04/2017Beacon HealthAs an inbound call center representative, I was responsible for provider and member calls related to insurance benefits, eligibility, and claimsDetailed problem solving and customer relations skills were required each day to maintain a positive experience for everyone who contacts the company while maintaining the highest level of confidentiality per company, state and federal regulations.Trained and mentored new personnel hired to fulfill various roles.Assessed additional needs based on training progress and collaborated with management to meet requirements.Delivered group and individual training.Member Services Representative, 03/2009 to 09/2010DavisVisionI was responsible for taking calls in an inbound call center environment from both members and providers looking for information on specific vision insurance plans, claim information, or just directions in proper procedure.Security, 01/2007 to 09/20092169 CentralResponsibilities included maintaining a safe, comfortable and enjoyable environment for employees and patrons of the bar/restaurant.Senior Account Executive, 09/2005 to 01/2007PrimePayResponsible for the marketing and sales of Primepay payroll and business-related servicesWithin this role I served as both consultant and educator to small business owners who were looking to run their business more economically and efficiently.Assistant Manager, 12/2003 to 08/2005Bed, Bath and BeyondResponsible for management of daily soft side associate activitiesResponsible for handling of associate development including reviews and progress plansAlso responsible for tracking of merchandise sales, stock, setup and replenishment.Assistant Manager, 10/2000 to 11/2003Friendly's RestaurantHandled day to day flow of the busiest Friendly's franchise in the nationResponsible for scheduling, payroll, delegation of staff as well as day-end financial balancing.Flagship Service Representative, 12/1997 to 10/2000The Vanguard GroupProvided quality customer service to high-net-worth Vanguard clients and prospectsResponsibilities included problem solving, processing account transactions, as well as assisting in training and development of new representatives for the Charlotte office.Personal Trainer/ Assistant Manager, 06/1994 to 11/1997Body Benders, IncConsulted one-on-one with clients while providing education, motivation and planning in the areas of personal fitness and nutritionManagement duties included sales of new memberships, training of new employees, and appointment management.CertificationsCertified Sport Nutrition Specialist-AFPACertified Personal TrainerEducationBachelor of Arts in PsychologyBucknell University - Lewisburg, PAOther ExperienceAssistant High School Football Coach: Shenendehowa 1996-97, Ballston Spa 2003CYO Basketball Coach: Mechanicville 2005Designed and implemented speed and agility program for 2011 NYS HS Championship participant: Newburgh Free Academy Varsity Football Team.Head Coach Clifton Park Knights AAU Basketball Team 2016-19Head Coach Capital City Scrappers Basketball Team 2020-present |
